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Rowan Musselman                                                                     Cell: 609-851-9876

Lambertville, NJ  08001                                                                                                                                                               roean@hotmail.com

QUALIFICATIONS

Ø  Highly experienced Senior IT Team Lead and Systems/Network Administrator known for quality hardware install and upgrade projects.

Ø  Skilled in leading teams to design, install, maintain, and troubleshoot workstations, servers, routers, IP phone systems, and computer equipment.

Ø  Strong background as IT Support Manager and Team Leader; manage projects in accordance with standard project management techniques; extensive documentation and training experience.

Ø  Outstanding communications and interpersonal skills; exceptional customer service abilities.

Training / Instructional Background:  Design materials and provide training for A+ certification.

CERTIFICATIONS and TRAINING

Microsoft Certified System Engineer, MCSE

Cisco Certified Networking Academy, Training                                     Sniffer 101 Basic Operations, Training

Interconnecting & Troubleshooting CISCO Network Devices, Training

COMPUTER SKILLS

Project Team Lead:     Workstations, Servers, LAN/WAN Networks, CISCO Routers/Switches, VPN, Firewall/Network Monitoring Systems, Email/Messaging Services, Polycom Conferencing Center, Wireless Controllers, IP Voice Gateways, Analog Gateways, IP Phone

Networking:                 LAN/WAN, TCP/UDP, Ethernet, DNS, DHCP, Cisco Routers/Switches, E-soft Firewall Appliances, Watchguard Firewall Appliances, NetGear Firewall/VPN, IPX, SSL, IPv4, ARP, ICMP, PPP, PPTP, VTP, DSL, T1/DS1

Platforms / Systems:    Windows 95/98/2000/XP/Vista/7, Windows Server NT/2000/2003, MS SBS 2003/w-Exchange, Citrix, IIS 6.0, Exchange Server 2004

Software Packages:     Active Directory (Administration, Group Policies), MS Office Suite, MS Outlook, Seagate Crystal Reports, Lucent Partner Phone System, Microsoft Scheduler, Remedy, Symantec Backup Exec, Symantec  Antivirus, Symantec Ghost, Air Magnet LAN Analyzer, Air Magnet Spectrum Analyzer

PROFESSIONAL EXPERIENCE

Data Center Engineer / Team Lead

PFIZER PHARMACEUTICAL (through Comsys / Experis), New York metro area & US                           2007-present

Supervise teams for multiple network upgrade and IP phone install projects (Cisco 6500, wireless controllers, Analog/IP Voice gateways), throughout the US; serve as senior technical resource, team lead, and onsite project manager for infrastructure builds, moves, and decommissions.

·       Directly manage high profile projects within critical timelines, continuously monitor project progress, and assist team members and other teams regarding troubleshooting expertise and advanced technical solutions.

·       Collaborate with partner and client leadership to clarify and establish network project roadmaps and determine comprehensive strategies using “best practices.”

·       Read/follow engineering drawings and labeling systems to direct installation/wiring for Data Rack Equipment and installation/connection for switches.

·       Design office layouts, delegate workload to team members, and lead specific efforts surrounding Cisco 6500 series, wireless controllers, IP Voice Gateways, Analog Gateways, and IP phones.

·       Conducted wireless access surveys using Air Magnet LAN Analyzer and Air Magnet Spectrum Analyzer for New York metro area.

Key Accomplishments:

-     Corporate Data Center Restructuring:  Decommissioned Morris Plains, NJ, data center and completed installs at multiple alternative sites, such as Peapack, NJ, Somerset, NJ, and Needham, MA.  Set up 2-floor site in Needham, MA, with Cisco network gear and fiber-optic/copper wiring (15,000 connections).

-     Teardowns and Setups:  Led team efforts for site teardowns and setups at multiple locations, including Washington, DC, Lincoln, NB, San Francisco, CA, New York, NY, and Parsippany, NJ.

-     Project Delivery Metrics:  Supervised teams to meet or surpass demanding timelines for office infrastructure projects; delivered entire research facility in San Francisco, from design/wiring through system tuning ahead of schedule; set record for number of installed IP phones at St. Louis, MO, facility in one weekend.

ROWAN  MUSSELMAN              Cell: 609-851-9876 ~ rowan@hotmail.com                                               Page 2 of 2

CONTRACTOR / LEVEL II IT SUPPORT SPECIALIST, Princeton, NJ                                   May 2007-October 2007

client:  INSTITUTE FOR ADVANCED STUDIES (through Transnet Corp.), Princeton, NJ

Desktop Level II Support Technician / Helpdesk Team Lead

·       Opened and serviced trouble tickets; supported MS Outlook, Eudora, Mozilla, Mac Mail on Windows and Mac Systems environment

·       Troubleshot multiple desktop issues; repaired hardware failures, resolved software issues, and re-established local connectivity for workstations and printers.

·       Performed adds, moves, changes, and upgrades of hardware; configured operating system and application software.

client:  EXXON MOBIL RESEARCH (through Transnet Corp.), Clinton, NJ

Desktop Level II Support Technician

·       Supported Remedy ticketing system and Lotus Notes; opened and tracked tickets and resolved issues regarding LAN/printer connectivity, hardware, and software.

·       Installed and configured hardware, operating systems, and application software; supported adds, moves, changes and upgrades of hardware.

client:  JOHNSON & JOHNSON (through CoreTech Group), Raritan, NJ

Deskside Support

·       Provided hands-on support for workstation moves, PC disconnects / reconnects, including LAN wiring, printer assignments, and actual physical moves.

·       Participated in asset recovery surrounding old computers and extra equipment.

Desktop Support / E-Commerce Web Service Training Coordinator

National Parts Supply Co. INC., North Brunswick, NJ                                        October 2005-February 2007

Maintained XP Windows clients on VPN services WAN; trained new users/customers on eCommerce site.

·       Responded to help desk requests and supported workstation issues; installed printers, repaired workstations, and updated workstation operating systems and applications.

·       Updated Thin Client Terminal images on a routine basis.

Network Administrator / Exchange Administrator / Technology Coordinator

Hunterdon County Polytech Career Academy, Flemington, NJ                                                  1998-2004

Managed up to 10 student helpers at 5 locations with 1200 users; maintained 10 CISCO 2500 routers and 10+ Windows 2003 servers.  Oversaw and maintained phone systems.  Assessed business requirements, drafted technical specifications, and located appropriate vendors; negotiated SLAs and contracts.

·       Provided Level 1 / 2 / 3 support for all workstation, system, and network issues; conducted root cause analysis, managed vendor escalation, and followed through to ensure full resolution.

·       Partnered with/guided management to determine IT vision and technical roadmaps; designed layouts and systems for all locations, delegated workload to contract team members, and personally oversaw/led efforts.

·       Identified opportunities for improvement, standardization, and streamlining of business, learning, and IT processes; conducted research, aligned resources, and led project implementations.

·       Installed, updated, and maintained IIS 6.0 server, Exchange Server 2003, and Active Directory Tree of 225 PC desktop units and 25 MAC Os/10 desktop units; tested upgrades and installations.

·       Prepared formal management reports on routine basis; provided analysis, feedback, and recommendations.

Key Accomplishments:

-     Adult Education Classes:  Authored training materials and personally taught adult evening class in basic PC repair (A+) and SOHO Networking.

-     Secure VPN:  Installed firewall/secure VPN network using E-soft and Watch Guard Firebox Security appliances.

-     MS Outlook Client Project:  Instituted MS Exchange Email, Messaging, and Global Calendar Sharing for all administration and staff using MS Outlook Clients.

-     Distance Learning Center:  Set up lab with ISDN and IP for multipoint conferencing capabilities; installed POLYCOM VS4000 connected Internet Conferencing Lab with large screen monitors and CAM-MAN Camera System with auto-tracking, desk microphones, and VHS/DVD recording/playback systems.

-     FISH! Philosophy:  Introduced "Fish Philosophy" into the workplace.

-     IT Asset Inventory:  Created/implemented inventory tracking system across all 5 sites.

-     Citrix Setup:  Outsourced/coordinated CITRIX server setup and operation to local vendor for shared applications.

EDUCATION

Vocational Training, Computer & Help Desk Technology, Somerset County Technical Institute, Bridgewater, NJ

Courses toward Computer Science, Raritan Valley Community College, Branchburg, NJ

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