Customer Support Supervisor Resume Format in Word Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download

Keira  Kane
keira@gmail.com
OBJECTIVE
Seeking a remote position that will allow me to use my computer, problem solving, customer service, and possibly management skills to the best of my ability.
STRENGTHS
Familiar with helpdesk ticketing systems, live chat, IRC, forums, Cpanel, Plesk, Fantastico, Softaculous, WHM, shell,  PHP, Perl, Mysql, numerous scripts such as Oscommerce, Wordpress, SMF, PHPBB, and Joomla, DNS, FTP, SSL certificate installation, zone files, SPF, .htaccess, php.ini, httpd.conf virtual updates, domain registration and transfers, email issues, Google Apps and Sitemaps, blogging, Paypal IPN, OpenSSL, Windows 3.1 – Vista (including NT and 2000), Linux, Microsoft Word, Excel, Access, Outlook, PowerPoint, FrontPage, OpenOffice, Thunderbird, Firefox, Internet Explorer, Coffeecup, Dreamweaver, and QuickBooks. Knowledge of PC setup and installation, networking (including TCP/IP, hubs, routers, and printers), Internet, Web page design, research, data entry, anti-virus procedures and installation, and file backups/restores. Email support and managerial experience. Lots of experience training 1 to 3 people at a time for 2-4 hours on technical subjects. Good at working alone or with others on projects. Good at writing technical procedures and how-tos. Love helping people. Very good customer service skills.
CERTIFICATIONS
A+ Computer Professional - CompTIA
EXPERIENCE
Lunarpages, Anaheim, CA	Customer Support Supervisor 2003 - 2011
Provide support for customers via the helpdesk ticketing system. Monitor staff to keep them on task, assist with any questions or issues they have, help them to answer support questions, provide upper level support for both staff and customers. Monitor tickets to provide corrective advice to staff and be sure customer issues are being addressed properly and quickly. Contact server techs as needed. Deal with angry customers requiring supervisor assistance. Help maintain accounts and servers in a limited capacity via WHM, Cpanel, Plesk, and shell. Restore account files and databases from backups. Assist with approving new accounts. Write technical FAQs for the knowledgebase. Monitor the forums for posts out of line and participate in the forum community.
Self - K & D Specialties, Osburn, ID	Computer Technician - Trainer, 1990 - 2003
Troubleshoot and repair both consumer and business computers, recommend and upgrade hardware components and software including operating systems such as Win 3.1 95 98 NT4 2000 XP, install networking including hubs and routers, setup on the Internet with local ISP, sell domain names, provide basic and intermediate computer training, create basic web pages, and eradicate computer viruses. Work both in the shop and out on service calls. Order and track parts. Backup and restore data. Use Microsoft Office for word processing, spreadsheets, databases, and email. Use QuickBooks accounting software.
Seamed, Bothell, WA	Electronic Technician, 1988 - 1990
Manufactured and tested medical devices such as heart monitors and temporary pace makers.
Clayton Manufacturing, El Monte, CA	Engineering Technician, 1987 - 1988
Assisted engineers in product development and testing of automotive dynamometers and automated boiler controls. Updated manufacturing drawings. Acted as liaison between engineers and manufacturing floor.
Ford Aerospace, Houston, Texas	Video Technician, 1982 - 1985
Worked with NASA at Johnson Space Center. Maintained video equipment such as monitors, VCRs, VTRs, TVs, closed circuit TV, video switching networks, fiber optics, hard copiers, mission control displays, etc. Pulled in new cables and terminated them to equipment. Ran VTRs during missions to copy shuttle download video. Wrote technical manuals and procedures using computer and WordStar. Managed special projects in fast-paced environment with short time-frames.
EDUCATION
San Jacinto Jr. College , Houston, TX 1984
Business Data Processing (Computers & Programming). 12 semester hours.
NASA Technical School , Houston, TX  1982
Soldering, bread boarding, wire wrapping, fiber optics, and cable termination. Certificate of completion.
USAF Community College , Seymour Johnson AFB, NC 1978
Electronics, TISEO closed circuit TV repair, technical manual maintenance, computer printer repair, algebra. 44 semester hours.
USAF Technical School , Denver, CO 1977
Basic Electronics, Laser/Infrared Sensor Systems
Pierce Jr. College , Woodland Hills, CA 1976
General studies. 24 semester hours.
John F. Kennedy High School , Granada Hills, CA 1975
Graduated with high honors. Member of the Honor Society and Student Store sales crew.
AWARDS AND SCHOLARSHIPS
Ford Aerospace - NASA, 1983 - 1985. 2 commendations for superior work on special projects
Ford Aerospace - NASA, 1985. Award for suggestion on improvement in equipment performance.
California State College Scholarship, 1975
MILITARY
U.S. Air Force - Jan,1977 to Jun, 1979 - Avionic Sensor Systems Specialist. Also unit secretary, training scheduler, manpower reporter, head of technical manual maintenance. Honorable discharge.
ADDITIONAL INFORMATION
I have been repairing and using computers since 1982. I have extensive knowledge in creating and managing files and combining them into useful documents with word processors, desktop publishing, and web publishing. I have created 3D spreadsheets and basic databases.. In addition to running a full-service computer shop, for  8 years I assisted libraries (Mullan, Wallace, Kellogg, and Pinehurst ID) with their computer problems and have installed much of the hardware and software. I have trained patrons and librarians as needed. I have written and maintained manuals and procedures in the past at various jobs and currently do so for customers who cannot remember how to use specific pieces of software. I also train customers on how to use their computers. I love training and assisting people.

Download Resume Format