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Customer Maintenance Specialist Resume Format in Word Free Download

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PaYTON Scott
309 East 24th Street                                                                                                                 (302) 565-9876
Wilmington, DE  19001                                                                                             payton.scott@yahoo.com

Summary


Quality focused, results driven Accounting and Customer Service Business Professional with diverse, progressive experience in the pharmaceutical, banking, insurance and health care sectors. Utilizes generally accepted accounting principals (GAAP) in financial reporting, planning and analysis and cash flow.  Proven ability to manage costs and facilitate work flow to increase sales.  Identifies problems and builds solutions for internal and external customers in collaboration with others.  Leader, coordinator, mentor.

Professional Experience


AstraZeneca Pharmaceuticals, LP, Wilmington, DE                                                2008-2012
Customer Maintenance Specialist (2010-2012)
Researched and analyzed complex customer accounts including all elements of the order management process insuring completion of account setup and maintenance.
·        Provided expertise to cross functional SAP Data Base team and conducted testing and implemented enhancements for the customer master files.
·        Established and accurately maintained membership and data files (SAP R3) for corporate trade classifications and market segments representing $1B + in annual revenues and contributed to SOX compliance.
·        Identified large volume of incorrect coding in SAP, developed and rapidly implemented a correction for 800+ accounts that saved company expense and maintained customer loyalty.

Membership Specialist (2008-2012)
Ensured contracted customers are appropriately classified into industry market segments and made eligible for managed markets contracts.  Managed, analyzed, researched, processed and maintained membership, dedication, applicable contract eligibility for managed markets customers. 
·        Entered numerous new market segments and trade class for hospitals and nursing home facilities, which increased managed markets customer membership.
·        Researched rate schedules between Group Purchasing Organizations and outside clients for preferred government pricing eligibility and communicated the determination to the clients diplomatically.
·        Participated on a high-level cross-functional team lending membership expertise, support and input on a pharmacy benefit management plan (PBM) special project.

Claims Specialist (2008)
Worked with internal and external customers on receipt, analysis, impact, resolution and posting/reporting of Medicaid Claims. 
·        Administered claims to be paid and ensured payments are accurate, timely, formulary compliant and entered in I-Many systems.
·        Maintained good working relationships with internal and external contacts and peers to ensure effective communication and a high-level of customer service.
·        Exercised judgment within the defined procedures and practices to determine appropriate steps necessary to ensure accurate claims processing.

HEAVENLY ANGELS CHILD CARE, WILMINGTON, de                                                 2005-2007
Child Care Teacher

AstraZeneca Pharmaceuticals, LP, Wilmington, DE                                                2003-2005
Call Center Associate (2005)
Performed administrative duties associated with Leave of Absence (LOA) for 12K US employee base issuing correspondence packets and forms for 12K US employees. 
·        Served as internal contact with HRIS, HR partners, data management, payroll, corporate health services, senior labor practice managers, compensation, benefits, web-recruiters and external vendors.
·        Assessed and managed inbound call center requests on daily basis for Family Medical Leave (FMLA).
·        Received and evaluated calls regarding labor and termination disputes and effectively managed the internal response coordination with human resources management.

Debit and Credit Analyst (2003-2005)
Investigated situations and issued credit approval to vendors with outdated product or product shortages. 
·        Provided accurate and detailed customer data for pricing, invoicing, shipping, and backordering.
·        Maintained relationships with suppliers to ensure that customer focus and service were maintained at peak level.

Credit Analyst (2003)
Reviewed and evaluated information to approve credit to physicians. 
·        Analyzed financial statements to establish credit limits and authorized credit extensions to minimize risk of loss.
·        Managed delinquent accounts ensuring rapid collections and employed collection agencies and attorneys as needed.

Other Related Experience


Citibank Delaware, Newark, DE
Staff Accountant

Coventry Health Care of Delaware, Wilmington, DE
Accounts Receivable Representative

American Express Centurion Bank, Newark DE
Sr. Collector

E. I. DuPont De Nemours, Wilmington, DE
Pricing and Invoicing Specialist

 

MILITARY SERVICE


Army National Guard (Reserves)
Personnel Administration Specialist (Honorable Discharge)

Education


B.S., Accounting and Business Administration, Delaware State University, Dover, DE


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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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