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Carlie Whitfield

309 Oak Street

Thorsby, Al. 35001

(205)552-1230   carlie@gmail.com

Skills/Abilities

- A+ training in diagnosis and troubleshooting

- Windows 98, Windows ME, Windows 2000

- Windows XP Home & Pro, Vista, Windows 7

- Microsoft Office

- Bill Max Billing Software

- Internet

- Outlook Express

- Independent Worker/Problem Solver

- Budgeting

- Multi-tasking

- Project management-Time management

Responsibilities:

- Install and perform repairs to hardware, software

- Install, configures, tunes, and upgrades desktops/laptops.

-Trouble shooting and diagnostics in networking connections and

software issues

- Install and Support Microsoft 98/ME/XP Home/Pro/Vista Operating systems

- Install and Support Microsoft Office

- Install various end-user Software

-Troubleshoot issues with end-users and work toward first call

resolution

- Route incoming calls

- Account Billing and Setup

- The ability to quickly learn the basics of new software and tools

- Excellent communication skills.

Employment

Config.com Inc.  March 2002 - September 2010

Config.com Inc. - Externship January 2002-March 2002

Self Employed 1992-2002

Second Chance Hair Studio 1991-1992

Famous Hair 1986-1991

Education

Akron Institute of Technology June 2001 - March 2002

Riggs Le Mar Beauty College    

St. Vincent - St. Mary High School 

Work Experience

Config.com Inc.  January 2002 - September 2010

Bill Max Billing Software

Customer support - Internet Support Services

Computer Repair Technician

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