Customer Finance Assistance Advisor Resume Format in Word Free Download -->

Customer Finance Assistance Advisor Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
ANNA  BDULAAL
15 Topaz Dr. Newark, DE 19001 
Phone: 302-740-9876 E-mail: anna@gmail.com

Professional Summary        
Customer-focused banking professional seeking a challenging technical career that will utilize my innovative skills to exceed company goals while adhering to high ethical standards.

Career Experience             
Sallie Mae Student Loans – Newark, DE                                                                  June 2009 – Present
Customer Assistance Account Manager Private Loans
§         Responsible for handling past due Private and assisting Federal loans from 30days to 180days+ delinquency
§         Contacted borrowers, endorsers, and co-makers by telephone, E-mail, letters, and fax correspondence in order to prevent loans from defaulting.
§         Managed accounts appropriately in order to achieve goal and fully restore high risk customer accounts 
§         Received promotion in job function from 30day team to 180day stage of delinquency

Bank of America – Newark, DE
Fraud Operations Specialist Customer Protection Unit II                                    May 2008 – June 2009
Ø      Cross Trained in: Fraud Application, Fraud Detection and Fraud Access Checks                                                                                
§         Four-time member of top performing team out of six departmental teams
§         Team Leader Award - Highest Fraud Find Rate
§         Managed high order accounts and exceeded departmental goals while adhering to USPA guideline practices
§         Responsible for creation of the daily pending report, productivity and fraud percentage data sheet.

      Honda Financial Corporation – Newark, DE
                              Customer Finance Assistance Advisor                                                         March 2007 – April 2008
§         Recognized for Highest Collection Quotient Award in region
§         Contacted customers to secure payments on auto finance accounts in the charge-off stage of delinquency
§         Managed department records and filed accurate payment arrangements per policy.
§         Team leader in development and implementation of strategic fiscal year business plans

      MBNA America N.A. - Bank of America - Newark DE
      Consumer Finance Assistance Account Manager II                                  June 2005 – May 2006
§         Collected on 15-150 day past due accounts, created team schedules, and daily reports
§         Salvaged customer relationships by evaluating their delinquent financial profiles and creating long-term resolutions that satisfied the customer and MBNA      
§         Mentored and educated new hires and managers with constant changes in procedures and online systems

 

     MBNA America N.A. – Newark, DE                                            April 2005 – June 2005    
                                   Gold Option New Account Specialist                                                              
§         Solicited and activated Gold Option Lines of Credit
§         Implemented sales strategies to cross-sell new affinity products

IT Consultant - Self Employed/Contract                                          September 2007 – Present
§         Various Computer/Networking assistance for small business: Design Solutions Inc.:
§         Functions: Network installation, Email server management, assembly custom PC's/Server, created accurate feedback, and troubleshoot terminals.


                           

Achievements and Skills              
             
§         Nominated Class Representative: Wesley College 
§         Appointed to “Thinking Outside The Box” training to educate fellow peers at MBNA America N.A.
§         Microsoft Office, Lotus Notes, QuickBooks, MS Visio, Autodesk Maya and Web Design HTML
§         Firm knowledge in the following data/ work systems:     

Platforms: Windows 95 - Windows 7, Windows Server 2008 R2, Linux
Tools:  Norton Ghost, McAfee/Norton Security Suites, Remote Desktop/Terminal Services, Virtual PC                     
MBNA Loss Prevention Workstation
Lexis Nexis
MBNA IS-Systems
Fraud Image View – Checks
SABUR – Credit Bureau Reports
Fast Data Web Search
BOSS, BOL, and COIN Fraud Mainframe
Credit Online – CROL


Education             
Wilmington University - Newcastle, DE
      B.S Computer and Network Securities, Computer Forensic - Present         
§         Cyber Control Training and Research - WU
§         Ace AccessData Certified, Forensic Toolkit, Password Recovery, Registry Viewer, and FTK Imager


Wesley College
       B.S Business Marketing 2012
              2011-2012 Deans List Certificate Award
§         University of Delaware –April 2007-Dec 2009
§         AUK American University of Kuwait, May 2006-Feb 2007
Ø       International Business Studies II and Foreign Language  



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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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