Customer Finance Assistance Advisor Resume Format in Word Free Download -->

Customer Finance Assistance Advisor Resume Format in Word Free Download

in:
Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
ANNA  BDULAAL
15 Topaz Dr. Newark, DE 19001 
Phone: 302-740-9876 E-mail: anna@gmail.com

Professional Summary        
Customer-focused banking professional seeking a challenging technical career that will utilize my innovative skills to exceed company goals while adhering to high ethical standards.

Career Experience             
Sallie Mae Student Loans – Newark, DE                                                                  June 2009 – Present
Customer Assistance Account Manager Private Loans
§         Responsible for handling past due Private and assisting Federal loans from 30days to 180days+ delinquency
§         Contacted borrowers, endorsers, and co-makers by telephone, E-mail, letters, and fax correspondence in order to prevent loans from defaulting.
§         Managed accounts appropriately in order to achieve goal and fully restore high risk customer accounts 
§         Received promotion in job function from 30day team to 180day stage of delinquency

Bank of America – Newark, DE
Fraud Operations Specialist Customer Protection Unit II                                    May 2008 – June 2009
Ø      Cross Trained in: Fraud Application, Fraud Detection and Fraud Access Checks                                                                                
§         Four-time member of top performing team out of six departmental teams
§         Team Leader Award - Highest Fraud Find Rate
§         Managed high order accounts and exceeded departmental goals while adhering to USPA guideline practices
§         Responsible for creation of the daily pending report, productivity and fraud percentage data sheet.

      Honda Financial Corporation – Newark, DE
                              Customer Finance Assistance Advisor                                                         March 2007 – April 2008
§         Recognized for Highest Collection Quotient Award in region
§         Contacted customers to secure payments on auto finance accounts in the charge-off stage of delinquency
§         Managed department records and filed accurate payment arrangements per policy.
§         Team leader in development and implementation of strategic fiscal year business plans

      MBNA America N.A. - Bank of America - Newark DE
      Consumer Finance Assistance Account Manager II                                  June 2005 – May 2006
§         Collected on 15-150 day past due accounts, created team schedules, and daily reports
§         Salvaged customer relationships by evaluating their delinquent financial profiles and creating long-term resolutions that satisfied the customer and MBNA      
§         Mentored and educated new hires and managers with constant changes in procedures and online systems

 

     MBNA America N.A. – Newark, DE                                            April 2005 – June 2005    
                                   Gold Option New Account Specialist                                                              
§         Solicited and activated Gold Option Lines of Credit
§         Implemented sales strategies to cross-sell new affinity products

IT Consultant - Self Employed/Contract                                          September 2007 – Present
§         Various Computer/Networking assistance for small business: Design Solutions Inc.:
§         Functions: Network installation, Email server management, assembly custom PC's/Server, created accurate feedback, and troubleshoot terminals.


                           

Achievements and Skills              
             
§         Nominated Class Representative: Wesley College 
§         Appointed to “Thinking Outside The Box” training to educate fellow peers at MBNA America N.A.
§         Microsoft Office, Lotus Notes, QuickBooks, MS Visio, Autodesk Maya and Web Design HTML
§         Firm knowledge in the following data/ work systems:     

Platforms: Windows 95 - Windows 7, Windows Server 2008 R2, Linux
Tools:  Norton Ghost, McAfee/Norton Security Suites, Remote Desktop/Terminal Services, Virtual PC                     
MBNA Loss Prevention Workstation
Lexis Nexis
MBNA IS-Systems
Fraud Image View – Checks
SABUR – Credit Bureau Reports
Fast Data Web Search
BOSS, BOL, and COIN Fraud Mainframe
Credit Online – CROL


Education             
Wilmington University - Newcastle, DE
      B.S Computer and Network Securities, Computer Forensic - Present         
§         Cyber Control Training and Research - WU
§         Ace AccessData Certified, Forensic Toolkit, Password Recovery, Registry Viewer, and FTK Imager


Wesley College
       B.S Business Marketing 2012
              2011-2012 Deans List Certificate Award
§         University of Delaware –April 2007-Dec 2009
§         AUK American University of Kuwait, May 2006-Feb 2007
Ø       International Business Studies II and Foreign Language  



Download Resume Format 
About Author of the Website:

Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

Follow her @ Google+ | Facebook | Twitter

0 comments:

Post a Comment

Resumes By Categories

1-5 Years Experienced CV 10-15 Years Experienced CV 10th Standard 12th Standard CV 15-20 Years Experienced CV 20-25 Years Experienced CV 30+ Years Experienced CV 5-10 Years Experienced CV Accounts CV Aeronautical CV Automobile Engineer B Com CV B Pharma CV B.Tech CV BA CV BA Philosophy CV Banking CV BBA CV BCA CV BDS CV Beautiful CV Bio Technology CV BMS CV BPO Call Center CV BSC CV BSC IT CV Business Analyst CV CA CV Cashier CV CEO CV CFA CV Chemical CV Civil Engineering CV Commercial CV Cook CV Cover Letter for Resume CS CV D Pharma CV Diploma CV Doctor CV draff Economist CV Electrical CV Electronics CV Engineer CV Fashion Designer CV Films CV Finance CV Foreign Resume Format Fresher CV GM CV Hotel Management Housekeeping CV HR CV ICWAI CV Import Export CV Instrumentation CV Insurance CV IT CV ITI CV journalist CV LLB CV M Com CV M Pharma CV M Phil CV M Sc Computer Science CV M Tech CV M.Tech MA CV Manager CV Marketing CV Mass Communication CV MBA CV MBA Event Management MBA Finance MBA Hospitality CV MBA HR CV MBA IB cv MBA Marketing MBA Production MBA Quality MBA SCM CV MBA System MCA CV Mechanical CV Medical Representative CV Mining CV MMS CV MSC CV Over 25 Years Experienced CV Paint Technology CV Pharmacy CV Phd CV Philosophy CV Project Manager CV Psychology CV Purchase CV Quality Engineer Real Estate CV SAP ABAP CV SAP Basis SAP BI CV SAP BO CV SAP CRM CV SAP CV SAP FICO CV SAP HR CV SAP MM CV SAP PP CV SAP SD CV SAP Security Six Sigma CV Special Resume System Administrator CV Teacher CV Textile CV Treasury CV USA Resume Web Designer CV

Home About-us Privacy Policy Disclaimer Advertise with Us Contact-us