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Credit & Freight Claims Manager Resume Format in Word Free Download
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Lilly Kocherhans
309 South 430 East • Lehi, UT 84001 • Cell: (801) 636-9876 •
e-mail: lilly@gmail.com
PROFESSIONAL PROFILE
Recent MBA graduate with educational and practical application
experience. Demonstrated natural
aptitude in analyzing business structures and procedures, identifying potential
areas for improvement and implementing strategies resulting in cost reduction and
increased efficiency. Proven decision
making skills and ability to prioritize while accomplishing multiple
simultaneous tasks in fast-paced, high-stress environments. Experience in developing and managing complex
processes with many diverse stakeholders.
PROFESSIONAL HISTORY
Planner-Buyer / Inventory & Supply Chain
Management 2011-2012
Fluke Corporation / Danaher Corporation - American
Fork, Utah
•Facilitated increase of On-Time-Delivery to customers by 25%
while maintaining consistent inventory levels in lean manufacturing environment
•Decreased non-essential parts inventory by 20% and increased critical
parts availability, essentially eliminating line down issues
•Responsible for maintaining all aspects of $1.1M worth of on-hand
inventory encompassing over 1300 parts
•Created plan to reduce inventory by $150k
Credit & Freight Claims
Manager 2007-2010
England Logistics, Inc. - Salt Lake City, Utah
•Managed disposition, payment and recovery of over $1.5 million in
customer disputes annually with returns above industry average
•Experienced in negotiating and resolving complicated, high value
conflicts involving several parties including name brand customers, vendors,
insurance and government agencies, including the FBI
•Completed all customer set-up, approval, and credit related functions,
valued at $170 million annually
•Oversaw creation and continued development of Freight
Claims & Credit Departments helping facilitate annual revenue growth
of 15% with minimal bad debt.
•Created course material and instructed hundreds of students in
bi-weekly classes for accredited, continuing education freight brokerage
school
•Assisted in integration of recent corporate acquisitions in areas of
responsibility
Credit Manager/Contract Admin/Collections/Accounts
Receivable 2004-2007
Engineered Products, Inc. - Seattle, Washington
•Processed all contract related paperwork for several hundred
construction related projects worth an estimated $10 million per year
•Resolved customer issues to ensure prompt and accurate payment of $15
million in receivables per year
•Hold company record for largest collection month, $1.9 million, and
averaged over 150% of collection goal over a 6 month period
EDUCATION
Master of Business Administration 2010
University of Utah - Salt Lake City, Utah
•Completed MBA degree, acquired 3.85 GPA
•Invited to become a member of multiple honors societies
Bachelor of Arts, Business Administration
2005
University of Washington - Seattle, Washington
•Completed BA degree, acquired 3.73 GPA, emphasis in marketing and
management
•Graduated with Cum Laude honors
•Member of Beta Gamma Sigma International Business Honors Society
Associate of Arts,
Business/Accounting 2003
South Seattle Community College - Seattle,
Washington
•Completed AA degree, acquired 3.79 GPA
•Member of Phi Theta Kappa Honors Society
•Made National Deans List
AWARDS & RECOGNITIONS
•Member of two man team that made top 10 out of 100+ competing teams in
state wide Utah Entrepreneur Challenge 2010
•Key member of team that placed 3rd in Opportunity Quest business
competition at University of Utah 2010
•Recipient of 1st Eugene K. England Advanced Education Scholarship 2009
•Employee of the month & two-time Administrative Employee of the
Month 2008, 2010
•Graduated in top 10% of University of Washington business students.
2005
•Made National Dean's List for outstanding academic achievement during
college Sophomore year. 2002-2003
•Recipient of South Seattle Community College/Airborne Express
Scholastic Merit Scholarship. 2002-2003
VOLUNTEER EXPERIENCE
•Work with National Federation of the Blind and Project S.T.R.I.V.E. helping
visually impaired youth prepare for future professional and educational
opportunities 2012
•Co-created business & marketing plan for recent merger of two
small businesses 2010
•Provided housing, life-skills training, and GED preparation for at-risk,
mildly developmentally challenged youth 2007-2008
•BSA Scout Master for boys between ages of 14-15. Plan weekly
activities, campouts, and merit badge progression. 2003-2005
•Tutor/Mentor for at-risk students enrolled in after-school program run
by Highline School District, Seattle, WA. 2001
•Performed two years voluntary full-time service in San Fernando,
California. 1999-2000
SKILLS
Proficient in ACCPAC Accounting Software, AS400 Business Software,
Oracle and Oracle Business Intelligence Software, Microsoft Word, Excel,
PowerPoint, Outlook, MRP, JIT/kanban system, lean manufacturing. Exposure
to SPSS, QlikView Business Intelligence Software, MS Visio, Project, One Note,
Publisher, and Access.
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