Credit & Freight Claims Manager Resume Format in Word Free Download -->

Credit & Freight Claims Manager Resume Format in Word Free Download

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Lilly Kocherhans
309 South 430 East • Lehi, UT 84001 • Cell: (801) 636-9876 • e-mail: lilly@gmail.com  

PROFESSIONAL PROFILE
Recent MBA graduate with educational and practical application experience.  Demonstrated natural aptitude in analyzing business structures and procedures, identifying potential areas for improvement and implementing strategies resulting in cost reduction and increased efficiency.  Proven decision making skills and ability to prioritize while accomplishing multiple simultaneous tasks in fast-paced, high-stress environments.  Experience in developing and managing complex processes with many diverse stakeholders. 

PROFESSIONAL HISTORY
Planner-Buyer / Inventory & Supply Chain Management                                                       2011-2012
Fluke Corporation / Danaher Corporation - American Fork, Utah
•Facilitated increase of On-Time-Delivery to customers by 25% while maintaining consistent inventory levels in lean manufacturing environment
•Decreased non-essential parts inventory by 20% and increased critical parts availability, essentially eliminating line down issues
•Responsible for maintaining all aspects of $1.1M worth of on-hand inventory encompassing over 1300 parts 
•Created plan to reduce inventory by $150k

Credit & Freight Claims Manager                                                                                               2007-2010
England Logistics, Inc. - Salt Lake City, Utah
•Managed disposition, payment and recovery of over $1.5 million in customer disputes annually with returns above industry average 
•Experienced in negotiating and resolving complicated, high value conflicts involving several parties including name brand customers, vendors, insurance and government agencies, including the FBI
•Completed all customer set-up, approval, and credit related functions, valued at $170 million annually
•Oversaw creation and continued development of Freight Claims & Credit Departments helping facilitate annual revenue growth of 15% with minimal bad debt.  
•Created course material and instructed hundreds of students in bi-weekly classes for accredited, continuing education freight brokerage school
•Assisted in integration of recent corporate acquisitions in areas of responsibility
  
Credit Manager/Contract Admin/Collections/Accounts Receivable                                     2004-2007
Engineered Products, Inc. - Seattle, Washington  
•Processed all contract related paperwork for several hundred construction related projects worth an estimated $10 million per year
•Resolved customer issues to ensure prompt and accurate payment of $15 million in receivables per year
•Hold company record for largest collection month, $1.9 million, and averaged over 150% of collection goal over a 6 month period

EDUCATION
Master of Business Administration                                                                                                      2010
University of Utah - Salt Lake City, Utah
•Completed MBA degree, acquired 3.85 GPA
•Invited to become a member of multiple honors societies

Bachelor of Arts, Business Administration                                                                                        2005
University of Washington - Seattle, Washington                                                                                
•Completed BA degree, acquired 3.73 GPA, emphasis in marketing and management 
•Graduated with Cum Laude honors
•Member of Beta Gamma Sigma International Business Honors Society

Associate of Arts, Business/Accounting                                                                                              2003
South Seattle Community College - Seattle, Washington
•Completed AA degree, acquired 3.79 GPA
•Member of Phi Theta Kappa Honors Society
•Made National Deans List 

AWARDS & RECOGNITIONS
•Member of two man team that made top 10 out of 100+ competing teams in state wide Utah Entrepreneur Challenge 2010 
•Key member of team that placed 3rd in Opportunity Quest business competition at University of Utah 2010
•Recipient of 1st Eugene K. England Advanced Education Scholarship 2009
•Employee of the month & two-time Administrative Employee of the Month 2008, 2010
•Graduated in top 10% of University of Washington business students. 2005 
•Made National Dean's List for outstanding academic achievement during college Sophomore year. 2002-2003 
•Recipient of South Seattle Community College/Airborne Express Scholastic Merit Scholarship. 2002-2003

VOLUNTEER EXPERIENCE
•Work with National Federation of the Blind and Project S.T.R.I.V.E. helping visually impaired youth prepare for future professional and educational opportunities 2012
•Co-created business & marketing plan for recent merger of two small businesses 2010
•Provided housing, life-skills training, and GED preparation for at-risk, mildly developmentally challenged youth 2007-2008
•BSA Scout Master for boys between ages of 14-15. Plan weekly activities, campouts, and merit badge progression. 2003-2005 
•Tutor/Mentor for at-risk students enrolled in after-school program run by Highline School District, Seattle, WA. 2001
•Performed two years voluntary full-time service in San Fernando, California. 1999-2000 

SKILLS
Proficient in ACCPAC Accounting Software, AS400 Business Software, Oracle and Oracle Business Intelligence Software, Microsoft Word, Excel, PowerPoint, Outlook, MRP, JIT/kanban system, lean manufacturing. Exposure to SPSS, QlikView Business Intelligence Software, MS Visio, Project, One Note, Publisher, and Access.



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