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MELINA
BRIDWELL
309 Waldrop
Drive Residence (256) 880-9876
Huntsville,
AL 35001 melina@bellsouth.net Mobile (256) 698-1230
Top-Performing
Telecommunications Professional
High-security
telecommunications professional with over 20 years experience in analyzing
business needs and developing new technical solutions. Skilled in establishing
and managing strong customer relationships. Talented in driving maximum
business value with mission critical IT systems and support. Practiced in
clarifying business requirements and converting leading edge ideas into
tangible results. Knowledgeable in supporting
infrastructure for large, complex systems, assessing risk and implementing
security systems, and designing process and system improvements to increase
productivity, reduce costs, and ensure business continuity.
PBX
Telephone and Voice Mail Systems Administration … Ethernet Distribution
Services
Issues
Resolutions … Relationship Management … Project Management
Systems
Integration & Management… Service Requests & Incidents … Needs
Assessment
PROFESSIONAL
EMPLOYMENT
UNITED SPACE
ALLIANCE, LLC, Huntsville, AL • 1991 to Present
PREVIOUSLY
BOEING NORTH AMERICAN ~ ROCKWELL INTERNATIONAL SPACE DIVISION.
The prime operations
contractor for the Space Shuttle Program with 5,000 employees.
Computer Science
Staff I
Provide installation
and support of phone systems, services, desktops and CAT5 data networks installation
for up to five different networks, while supporting all local facility
organizations. Maintain and troubleshoot networks, telephones, voice systems
and desktops. Establish and cultivate strong relationships throughout the organization.
Perform high-level support and service for all ITSM Service Request and
incidents, ensuring on-time delivery of all service level agreements.
KEY CONTRIBUTIONS:
·
Recognized for ensuring on-time and
in-budget completion of all projects.
·
Managed upgrade from Mega Link T-1 circuit
to ISDN PRI’s which resulted in a savings of $15,000 per year.
·
Instrumental in ensuring stable transition
during voice mail upgrade, coordinated with vendor for installation and
training.
Career Notes: Previous
experience includes Computer Science Staff I at Boeing North American and
Rockwell International Space Division.
EDUCATION
Bachelor
of Science, Information Technology (3.32 GPA)
Columbia Southern
University, Orange Beach, AL
USA
Leadership Institute Series (LDI, LDII, LDIII)
Integrated
Project Management (IPM) Workshop
United Space
Alliance, Huntsville, AL
CERTIFICATONS
CompTIA A+
TECHNOLOGY
SKILLS
Operating
Systems: Microsoft
Windows XP, Vista & Windows 7
Software: Microsoft Office 2007, IBM Maximo ITSM Help
Desk Application
Hardware:
Lanier copiers, Scanners, HP printers, Facsimile,
Audio Visual Equipment
Telecommunications: Avaya
Telephone & Voice Mail, Direct TV Satellite Services, Polycom
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