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Computer Operations Specialist Analyst Resume Format in Word Free Download
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P.O. Box 13001
Las Cruces , NM
88001
PO
Box 1000 Bayard NM ,
88023
U.S. Customs and Border Protection
U.S. Customs and Border Protection
El Paso TX , 79916
U.S. Customs and Border Protection
EL Paso Intelligence
Center
U.S. Customs and Border Protection
El Paso TX , 79916
U.S. Customs and Border Protection
El Paso TX , 79916
7355 Remcon Circle, Suite 102
El Paso ,
Texas 79912
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RUBY ALIREZ
Home
Phone 575-373-9876
Cell
Phone 575-649-1230
Email:
ruby@msn.com
OBJECTIVE:
To obtain an IT position, in an upwardly
mobile organization where loyalty, commitment, contribution and personal drive
are acknowledged; where personal growth goes hand-in-hand with the challenges
of organizational development and industry competition. At this point in my
career, I am searching for a position that would be a perfect fit, so I am open
to relocating for the right opportunity.
Technical
Training:
§ Novell Education Certificate Standard Course 560 Netware 5
Administration
§ Novell Education Certificate on Zenworks for Desktops 4
§ Certificate of Achievement for Implementing and Supporting Microsoft
Windows XP Professional
§ 3COM NBX Certification
§ Cisco-Interconnecting Cisco Network Devices (ICND) Certificate
§ Certificate of Achievement for Managing a Microsoft Windows Server
2003 Environment
§ A+ Certification course
§ Active DoD “Secret” Clearance
§ Confined Space Entry Training
§ Research In Motion (RIM) Blackberry Training
RELEVANT EXPERIENCE:
Computer Operations
Specialist Analyst Senior
NASA White
Sands Test Facility Site Lead
November
2009-Present Lockheed Martin
Corporation, Las Cruces, NM
n Ensure the day to day responsibility of the IT Department,
coordinating work load and Remedy ticket assignments to maintain and improve
mission operations
n Ensure the integrity of systems requiring hands-on, and a proactive
approach to keep client systems running at premium Service Level Agreement
standards by providing broad expertise in all areas of network, computer, server
and telecommunication technologies
n Analyze existing network, computer, server and telecommunications system
procedures for efficiency and effectiveness
n Work with a tightly aligned team of Level 2 and 3 technicians, to
ensure world class levels of service, and unparalleled availability of all
production systems
n Confer with management, define the bounds and aims of network,
computer, server and telecommunications implementations, and provide management
with status and progress reports
n Participate in the generation, and review, of procedures, test
plans, integration documentation, problem reports and the assessment of their
impact on missions
n Coordinate and facilitate the installation of inside and outside
cabling plant infrastructures
n Interface with upper management for operational and functionality issues
n Coordinated upgrades for all IT equipment consisting of network,
server, telecommunications and desktop
hardware
n Work effectively with people as part of a multi-disciplinary,
multi-contractor environment
n Perform work that involves the planning and delivery of information,
technology customer support services, including installation, configuration,
troubleshooting, customer assistance, and/or training.
n Diagnose and resolve problems in response to customer reported
incidents; research, evaluate, and provide feedback on problematic trends and
patterns in customer support requirements.
n Provide advice and guidance on a wide range of complex IT issues and
various complex networking issues.
n Conduct analysis of and recommend solutions to problems or issues
involving the network, servers and telecommunications
n Troubleshoot and upgrade, existing operational environment
consisting of workstations running Windows XP desktops
n Ensure the proper functionality of daily backup operations.
n Maintain, repair and PM existing equipment to ensure the integrity of
the desktops and peripherals
Network Administrator
II
March
2008-November 2009 Apogen/Qinetiq-NA U.S. Customs
and Border Protection, El Paso, TX
n Support 24x7 LAN and Associated Applications used to support the
office's line and administrative program responsibilities.
n Perform work that involves the planning and delivery of information,
technology customer support services, including installation, configuration,
troubleshooting, customer assistance, and/or training.
n Diagnose and resolve problems in response to customer reported
incidents; research, evaluate, and provide feedback on problematic trends and
patterns in customer support requirements.
n Provide advice and guidance on a wide range of complex IT issues and
various complex networking issues.
n Test and optimize the functionality of systems, networks, and data.
n Conduct analysis of and recommend solutions to problems or issues
involving the local area network and/or wide area network
n Plan, design, develop, and integrate network systems consistent with
existing or planned network infrastructures.
n Maintaining the integrity of the Special Operations Group Mobile
Command Centers specialized equipment that consist of; Cisco Router, Cisco Call
Pilot, Satellite uplink, GIS software and four laptops.
n Maintaining the Integrity of the Office of Intelligence 16TB SAN and
the Quantum storage tape unit.
n Troubleshoot, upgrade, existing operational environment consisting
of workstations running Windows XP Desktops and Microsoft Exchange outlook.
n Maintain the integrity of Microsoft 2003 servers and Novell 6.5
Servers.
n Perform Disaster Recovery Operations on related systems to include
documentation.
n Ensure the proper functionality of daily backup operations.
n Oversee user accounts and passwords utilizing Active Directory and
Console One.
n Support users remotely utilizing Tivoli .
n Maintain, repair and PM existing equipment to ensure the integrity of
the desktops and peripherals.
n Troubleshoot networking infrastructure consisting of CISCO Routers,
CSU/DSU’s, bridges, switches, gateways and protocol converters.
Information Systems Manager
February
2007-March 2008 Geo Care Inc. Ft. Bayard , Medical
Center , Ft. Bayard , NM
n Supervise, direct, train, and coordinate activities of
technicians. Partner with staff to plan,
develop, and coordinate improvement methods.
n Oversee activities and provide the technical support to sustain the
hospital’s electronic, computer, networking, and communications systems. Maintain servers and ensure functionality of
communications sites.
n Oversee user accounts, passwords, email, and related communication
protocols.
n Responsible for configuration management and documentation of
network and system.
n Maintain servers, create monitoring reports and logs and ensure
functionality.
n Keep current on emerging technologies. Identify, analyze and document long-range
requirements and schedule resources related to the network.
n Ensure an organizational disaster recovery plan is in place by
coordinating its development, implementation, training, and maintenance.
n Maintain the Inter-Tel phone system.
During relocation and as needed, am responsible for programming new
wireless phones into the database and redirect crossover cables from punch down
block.
n Maintain and provide for the security of confidential
organizational, resident, etc databases, records and information.
n Manage the resident call bell system. Programming new call bells into the database
and replacing call bells as needed.
n Maintain ten CISCO 1100 wireless access points throughout the
facility.
n Maintain a CISCO VPN connection to corporate headquarters in Florida .
n Maintaining and updating the local intranet.
n Public Information Officer – Incident Command Team
n Maintaining a Polycom and Tandberg video conferencing units for
Department of Health and Geo Care Corporate Head Quarters.
n Maintaining T-1, ATM and Frame Relay Circuits.
n Maintaining daily backups through an AIT auto loader tape system.
n Strong experience in vendor management, 3rd party sourcing and
project management.
Technology Coordinator
December
1999-February 2007 Cobre
Consolidated Schools, Bayard ,
New Mexico
n Ensured the integrity of the school’s IT program. Assessed latest technologies, and provide
guidance for incorporation into the school’s strategic direction.
n Responded to customer needs related to computer issues/needs,
service orders, training, technology planning, etc. Maintained integrity of systems and provide
accessibility to user accounts, email, communication processes.
n Creates and maintained related
working documentation.
n Strong experience in vendor management, 3rd party sourcing and
project management.
n Provided staff training in the use of organization’s IT systems, and
related programs, policies, and procedures.
n Supervise, direct, train, and coordinate activities of
technicians. Partnered with staff to
plan, develop, and coordinate improvement methods.
n Maintained and troubleshot the 7 Local Area Networks, and insuring
the reliability of the districts’ Wide Area Network. Planned and implemented new networks.
n Maintained and troubleshot CISCO Electronics. ie: Switches, Router,
PIX Firewall.
n Maintained the districts 3COM NBX IP Telephony system.
n Installed 3COM Blades: Fiber Modules and RJ45 Blades.
n Maintained and troubleshot 3COM Products. 3COM Switches, Routers and
CoreBuilders.
n Maintained and troubleshot the districts networkable printers
through Novell.
n Designed and maintained the district’s web site using Front Page
2002 and Netscape Composer.
n Used Novell Netware 5, Netware 5.1 and Netware 6.5, as well as
Novell Groupwise 6.5, Novell Zenworks 4 and Zenworks 6.5
n Worked with Windows NT, Windows NT Workstation, Windows 2000 Server
and Windows 2003 Server as well as, Surf
Control Email and Surf Control Webfilter Programs
n Utilized and troubleshot Windows 95,98,2000 and
XP. Office 97, 2000 and XP.
n Ensured the District’s data recording software
(SASI) was functional at all times.
n Activities required use and knowledge of
networking protocols such as TCP/IP and IPX/SPX
n Maintaining T-1, ATM and Frame Relay Circuits.
Technology Technician
June
1999 – December 1999 Cobre Consolidated Schools ,
Bayard , NM
n Troubleshot, repaired and upgraded computers
throughout the school district.
n Work
responsibilities included the use of :
n Novell
Netware 5
n Windows NT Server.
n Novell Client 3.2.
n SASI.
n Windows 95, 98, Office 97, 2000 and XP.
EDUCATION/ADDITIONAL TRAINING
HS Graduate, Cobre
High School , Bayard , NM
Associate of Science in Computer Network Technology,
Western New
Mexico University , Silver City , NM
§ Novell Education Certificate Standard Course 560 Netware 5
Administration
§ Novell Education Certificate on Zenworks for Desktops 4
§ Certificate of Achievement for Implementing and Supporting Microsoft
Windows XP Professional
§ 3COM NBX Certification
§ Cisco-Interconnecting Cisco Network Devices (ICND) Certificate
§ Certificate of Achievement for Managing a Microsoft Windows Server
2003 Environment
§ A+ Certification course
§ Active DoD “Secret” Clearance
§ Confined Space Entry Training
§ Research In Motion (RIM) Blackberry Training
OTHER ACTIVTIES/ACCOMPLISHMENTS
§ Achievement award from the Enterprise Networks and Technology
Support Division (U.S. Customs and Border Protection)
§ Excellence Awards (Qinetiq-NA)
§ Team Excellence Award
§ Mayor Pro Tem, Town of
Santa Clara , New Mexico
§ Assistant Fire Chief, Santa
Clara , New Mexico
§ Certified EMT
§ Copper Little League baseball/t-ball manager/coach
§ Public Information Officer for Incident Management Team at Ft. Bayard
Medical Center
§ Technology Committee Chairman for Cobre Consolidated School District
§ Board of Directors member for Grant County
911/central dispatch office
§ Serve on the Bootheel
Consortium Board and Trainer for the Bootheel Consortium.
§ Awarded
$800,000.00 in grant monies from the SLD (ERATE) Year4 for the Cobre Consolidated
School District upgrades.
§ Awarded $107,055.00 in
grant monies from the SLD (ERATE) Year5 for the Cobre Consolidated
School District upgrades.
§ Awarded $247,879.97 in
grant monies from the SLD (ERATE) Year6 for the Cobre Consolidated
School District upgrades.
§ Awarded $58,563.42 in grant monies from the
SLD (ERATE) Year7 for the Cobre
Consolidated School
District upgrades.
§ Awarded $500,000.00 in grant monies from the
SLD (ERATE) Year8 for the Cobre
Consolidated School
District upgrades.
§ Recognized by the
Ohana Foundation on having one of the top 3 networks in the State of New Mexico (2000)
§ Implemented and
installed first paperless board meeting in New Mexico June 2002.
RELOCATION AND TRAVEL
§ Willing to travel for work up to 50% of the time
§ Willing to relocate for the right opportunity
REFERENCES:
Frank Ryan Finance Director
Cobre Consolidated Schools
575/537-4013 ext 1103
Sal Salas Field
Technology Officer
Biggs AAF
El Paso TX, 79916
915/497-9354
Rudy Garcia III Intelligence Analyst
Special Operations Group/HQ
Biggs AAF
915/231-2850
Ruben Miranda Assistant Chief
Biggs AAF
El Paso TX, 79916
915/526-9259
Desi Deleon Deputy Commander BORTAC
Special Operations Group HQ
Biggs AAF
915/231-2850
Gerald Bryan Commander BORSTAR
Special Operations Group HQ
Biggs AAF
915/231-2850
Todd Peterson Vice President
Desert Communications, Inc.
915/584-1287
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