Computer Operations Specialist Analyst Resume Format in Word Free Download -->

Computer Operations Specialist Analyst Resume Format in Word Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download


RUBY ALIREZ
P.O. Box 13001
Las Cruces, NM 88001
Home Phone 575-373-9876
Cell Phone 575-649-1230
Email: ruby@msn.com



OBJECTIVE:

To obtain an IT position, in an upwardly mobile organization where loyalty, commitment, contribution and personal drive are acknowledged; where personal growth goes hand-in-hand with the challenges of organizational development and industry competition.  At this point in my career, I am searching for a position that would be a perfect fit, so I am open to relocating for the right opportunity.

Technical Training:

§  Novell Education Certificate Standard Course 560 Netware 5 Administration
§  Novell Education Certificate on Zenworks for Desktops 4
§  Certificate of Achievement for Implementing and Supporting Microsoft Windows XP Professional
§  3COM NBX Certification
§  Cisco-Interconnecting Cisco Network Devices (ICND) Certificate
§  Certificate of Achievement for Managing a Microsoft Windows Server 2003 Environment
§  A+ Certification course
§  Active DoD “Secret” Clearance
§  Confined Space Entry Training
§  Research In Motion (RIM) Blackberry Training


RELEVANT EXPERIENCE:

Computer Operations Specialist Analyst Senior
NASA White Sands Test Facility Site Lead
November 2009-Present     Lockheed Martin Corporation, Las Cruces, NM

n  Ensure the day to day responsibility of the IT Department, coordinating work load and Remedy ticket assignments to maintain and improve mission operations
n  Ensure the integrity of systems requiring hands-on, and a proactive approach to keep client systems running at premium Service Level Agreement standards by providing broad expertise in all areas of network, computer, server and telecommunication technologies
n  Analyze existing network, computer, server and telecommunications system procedures for efficiency and effectiveness 
n  Work with a tightly aligned team of Level 2 and 3 technicians, to ensure world class levels of service, and unparalleled availability of all production systems
n  Confer with management, define the bounds and aims of network, computer, server and telecommunications implementations, and provide management with status and progress reports
n  Participate in the generation, and review, of procedures, test plans, integration documentation, problem reports and the assessment of their impact on missions
n  Coordinate and facilitate the installation of inside and outside cabling plant infrastructures
n  Interface with upper management for operational and functionality issues
n  Coordinated upgrades for all IT equipment consisting of network, server,  telecommunications and desktop hardware
n  Work effectively with people as part of a multi-disciplinary, multi-contractor environment
n  Perform work that involves the planning and delivery of information, technology customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training.
n  Diagnose and resolve problems in response to customer reported incidents; research, evaluate, and provide feedback on problematic trends and patterns in customer support requirements.
n  Provide advice and guidance on a wide range of complex IT issues and various complex networking issues.
n  Conduct analysis of and recommend solutions to problems or issues involving the network, servers and telecommunications
n  Troubleshoot and upgrade, existing operational environment consisting of workstations running Windows XP desktops
n  Ensure the proper functionality of daily backup operations.
n  Maintain, repair and PM existing equipment to ensure the integrity of the desktops and peripherals

Network Administrator II
March 2008-November 2009    Apogen/Qinetiq-NA   U.S. Customs and Border Protection, El Paso, TX

n  Support 24x7 LAN and Associated Applications used to support the office's line and administrative program responsibilities.
n  Perform work that involves the planning and delivery of information, technology customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training.
n  Diagnose and resolve problems in response to customer reported incidents; research, evaluate, and provide feedback on problematic trends and patterns in customer support requirements.
n  Provide advice and guidance on a wide range of complex IT issues and various complex networking issues.
n  Test and optimize the functionality of systems, networks, and data.
n  Conduct analysis of and recommend solutions to problems or issues involving the local area network and/or wide area network
n  Plan, design, develop, and integrate network systems consistent with existing or planned network infrastructures.
n  Maintaining the integrity of the Special Operations Group Mobile Command Centers specialized equipment that consist of; Cisco Router, Cisco Call Pilot, Satellite uplink, GIS software and four laptops.
n  Maintaining the Integrity of the Office of Intelligence 16TB SAN and the Quantum storage tape unit.
n  Troubleshoot, upgrade, existing operational environment consisting of workstations running Windows XP Desktops and Microsoft Exchange outlook.
n  Maintain the integrity of Microsoft 2003 servers and Novell 6.5 Servers.
n  Perform Disaster Recovery Operations on related systems to include documentation.
n  Ensure the proper functionality of daily backup operations.
n  Oversee user accounts and passwords utilizing Active Directory and Console One.
n  Support users remotely utilizing Tivoli.
n  Maintain, repair and PM existing equipment to ensure the integrity of the desktops and peripherals.
n  Troubleshoot networking infrastructure consisting of CISCO Routers, CSU/DSU’s, bridges, switches, gateways and protocol converters.



Information Systems Manager
February 2007-March 2008   Geo Care Inc.  Ft. Bayard, Medical Center, Ft. Bayard, NM

n  Supervise, direct, train, and coordinate activities of technicians.  Partner with staff to plan, develop, and coordinate improvement methods.
n  Oversee activities and provide the technical support to sustain the hospital’s electronic, computer, networking, and communications systems.  Maintain servers and ensure functionality of communications sites.
n  Oversee user accounts, passwords, email, and related communication protocols.
n  Responsible for configuration management and documentation of network and system.
n  Maintain servers, create monitoring reports and logs and ensure functionality.
n  Keep current on emerging technologies.  Identify, analyze and document long-range requirements and schedule resources related to the network.
n  Ensure an organizational disaster recovery plan is in place by coordinating its development, implementation, training, and maintenance.
n  Maintain the Inter-Tel phone system.  During relocation and as needed, am responsible for programming new wireless phones into the database and redirect crossover cables from punch down block.
n  Maintain and provide for the security of confidential organizational, resident, etc databases, records and information.
n  Manage the resident call bell system.  Programming new call bells into the database and replacing call bells as needed.
n  Maintain ten CISCO 1100 wireless access points throughout the facility.
n  Maintain a CISCO VPN connection to corporate headquarters in Florida.
n  Maintaining and updating the local intranet.
n  Public Information Officer – Incident Command Team
n  Maintaining a Polycom and Tandberg video conferencing units for Department of Health and Geo Care Corporate Head Quarters.
n  Maintaining T-1, ATM and Frame Relay Circuits.
n  Maintaining daily backups through an AIT auto loader tape system.
n  Strong experience in vendor management, 3rd party sourcing and project management.


Technology Coordinator
December 1999-February 2007      Cobre Consolidated Schools, Bayard, New Mexico

n  Ensured the integrity of the school’s IT program.  Assessed latest technologies, and provide guidance for incorporation into the school’s strategic direction.
n  Responded to customer needs related to computer issues/needs, service orders, training, technology planning, etc.  Maintained integrity of systems and provide accessibility to user accounts, email, communication processes.
n  Creates and maintained related working documentation.
n  Strong experience in vendor management, 3rd party sourcing and project management.
n  Provided staff training in the use of organization’s IT systems, and related programs, policies, and procedures.
n  Supervise, direct, train, and coordinate activities of technicians.  Partnered with staff to plan, develop, and coordinate improvement methods.
n  Maintained and troubleshot the 7 Local Area Networks, and insuring the reliability of the districts’ Wide Area Network.  Planned and implemented new networks.
n  Maintained and troubleshot CISCO Electronics. ie: Switches, Router, PIX Firewall.
n  Maintained the districts 3COM NBX IP Telephony system.
n  Installed 3COM Blades: Fiber Modules and RJ45 Blades.
n  Maintained and troubleshot 3COM Products. 3COM Switches, Routers and CoreBuilders. 
n  Maintained and troubleshot the districts networkable printers through Novell.
n  Designed and maintained the district’s web site using Front Page 2002 and Netscape Composer.
n  Used Novell Netware 5, Netware 5.1 and Netware 6.5, as well as Novell Groupwise 6.5, Novell Zenworks 4 and Zenworks 6.5
n  Worked with Windows NT, Windows NT Workstation, Windows 2000 Server and Windows 2003 Server as well as,  Surf Control Email and Surf Control Webfilter Programs
n  Utilized and troubleshot Windows 95,98,2000 and XP.  Office 97, 2000 and XP.
n  Ensured the District’s data recording software (SASI) was functional at all times.
n  Activities required use and knowledge of networking protocols such as TCP/IP and IPX/SPX
n  Maintaining T-1, ATM and Frame Relay Circuits.



Technology Technician
June 1999 – December 1999     Cobre Consolidated Schools, Bayard, NM                       

n   Troubleshot, repaired and upgraded computers throughout the school district.
n  Work responsibilities included the use of :
n  Novell Netware 5
n  Windows NT Server.
n  Novell Client 3.2.
n   SASI.
n  Windows 95, 98, Office 97, 2000 and XP.










EDUCATION/ADDITIONAL TRAINING
HS Graduate, Cobre High School, Bayard, NM                                      
Associate of Science in Computer Network Technology, Western New Mexico University, Silver City, NM

§  Novell Education Certificate Standard Course 560 Netware 5 Administration
§  Novell Education Certificate on Zenworks for Desktops 4
§  Certificate of Achievement for Implementing and Supporting Microsoft Windows XP Professional
§  3COM NBX Certification
§  Cisco-Interconnecting Cisco Network Devices (ICND) Certificate
§  Certificate of Achievement for Managing a Microsoft Windows Server 2003 Environment
§  A+ Certification course
§  Active DoD “Secret” Clearance
§  Confined Space Entry Training
§  Research In Motion (RIM) Blackberry Training

OTHER ACTIVTIES/ACCOMPLISHMENTS
§  Achievement award from the Enterprise Networks and Technology Support Division (U.S. Customs and Border Protection)
§  Excellence Awards (Qinetiq-NA)
§  Team Excellence Award
§  Mayor Pro Tem, Town of Santa Clara, New Mexico
§  Assistant Fire Chief, Santa Clara, New Mexico
§  Certified EMT
§  Copper Little League baseball/t-ball manager/coach
§  Public Information Officer for Incident Management Team at Ft. Bayard Medical Center
§  Technology Committee Chairman for Cobre Consolidated School District
§  Board of Directors member for Grant County 911/central dispatch office
§  Serve on the Bootheel Consortium Board and Trainer for the Bootheel Consortium.
§  Awarded $800,000.00 in grant monies from the SLD (ERATE) Year4 for the Cobre Consolidated School District upgrades.
§  Awarded $107,055.00 in grant monies from the SLD (ERATE) Year5 for the Cobre Consolidated School District upgrades.
§  Awarded $247,879.97 in grant monies from the SLD (ERATE) Year6 for the Cobre Consolidated School District upgrades.
§  Awarded $58,563.42 in grant monies from the SLD (ERATE) Year7 for the Cobre Consolidated School District upgrades.
§  Awarded $500,000.00 in grant monies from the SLD (ERATE) Year8 for the Cobre Consolidated School District upgrades.
§  Recognized by the Ohana Foundation on having one of the top 3 networks in the State of New Mexico (2000)
§  Implemented and installed first paperless board meeting in New Mexico June 2002.



RELOCATION AND TRAVEL

§  Willing to travel for work up to 50% of the time
§  Willing to relocate for the right opportunity




REFERENCES:

Frank Ryan         Finance Director
                            Cobre Consolidated Schools
                            575/537-4013 ext 1103
                            PO Box 1000 Bayard NM, 88023


Sal Salas                Field Technology Officer
                               U.S. Customs and Border Protection
                               Biggs AAF
                               El Paso TX, 79916
                               915/497-9354
                              

Rudy Garcia III     Intelligence Analyst
                              U.S. Customs and Border Protection
                              Special Operations Group/HQ
                              Biggs AAF
                              El Paso TX, 79916
                              915/231-2850
                              
Ruben Miranda     Assistant Chief
                              U.S. Customs and Border Protection
                              EL Paso Intelligence Center
                              Biggs AAF
                              El Paso TX, 79916
                              915/526-9259

Desi Deleon          Deputy Commander BORTAC
                              U.S. Customs and Border Protection
                              Special Operations Group HQ
                              Biggs AAF
                              El Paso TX, 79916
                              915/231-2850

Gerald Bryan        Commander BORSTAR
                              U.S. Customs and Border Protection
                              Special Operations Group HQ
                              Biggs AAF
                              El Paso TX, 79916
                              915/231-2850

Todd Peterson       Vice President
                              Desert Communications, Inc.
                              7355 Remcon Circle, Suite 102
                              El Paso, Texas  79912
                              915/584-1287







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