Computer Information Systems Resume Format in Word Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download

Bella Mills	309 Ashington Ct Centreville, VA 20001 Bella.Mill@gmail.com (585) 217-9876
OBJECTIVE Highly motivated, detail-oriented and driven team player seeking a position as a Junior Systems Administrator, with the expectation of achieving high end results. EDUCATION Information Technology, Master of Science                        In Progress Virginia Polytechnic Institute and State University, Virginia Business Administration, Bachelor of Science                           May 2004 AACSB Accredited Business Program SUNY Brockport, Brockport, New York Computer Information Systems, Associate of Science        May 2007 Monroe Community College, Rochester, New York PROFESSIONAL EXPERIENCE Help Desk Technician (FHFA- Washington, D.C.) February 2011 – Current Indigo IT, Reston, VA ·         Provide support to 500+ users ·         Utilize Track-IT software to resolve and thoroughly document client Help Desk request ·         Assist help desk staff with hardware and network related problems ·         Support a mixed OS environment including Windows XP, Windows 7 ·         Travel to Federal Home Loan Banks for Off-site user support ·         Configure and provide customer loaner hardware; Conduct on-site hardware set-ups ·         Access Active Directory to unlock, create, and manage user accounts ·         Install software/hardware, and resolve software/hardware related problems ·         Experienced in setup, configuration, and troubleshooting of Blackberry devices ·         Perform desktop/laptop imaging ·         Run scans of machines on network to ensure compliance SharePoint Service Desk Analyst (AMC- Ft. Belvoir, VA)      February 2010 – December 2010 Indigo IT, Reston, VA ·         Provided helpdesk support and training to Army (AMC) stakeholders throughout the Command ·         Addressed, deciphered, and adjudicated Army (AMC) and higher headquarters requirements in order to ensure that these are resolved immediately with the objective to rapidly respond ·         Modified and maintained SharePoint accounts as well as created and edited web sites for Officers, Instructors, Research Analysts and other AMC staff ·         Documented problem and troubleshooting procedure within SharePoint database Help Desk Analyst                                                                                     September 2009 – January 2010 CRGT Inc/Army Knowledge Online, Fort Belvoir, VA Diagnosed and resolved technical and end-user issues in a customer service- oriented, team environment ·         Responded to e-mail requests for support Interviewed users to collect information about problems, recorded information into the Help Desk/Call Center CRM software, assigned problems to appropriate individuals, supported escalation process, closed and documented all problem reports within established times ·         Provided administrative support such as network access, passwords and account restorations ·         Logged and documented account information CSR1/Login Credentials                                                                   July 2009 – September 2009 Online Resources, Chantilly, VA ·         First line of support for customers of community banks and credit unions ·         Assisted customers by resetting passwords and security questions ·         Utilized Remedy call tracking to provide proper support of telephone calls Admissions Representative                                                        May 2007 – June 2009 Everest Institute, Rochester, NY ·         Key point of contact for all potential students; supported and provided relevant information and administered the admission process ·         Conducted a thorough interview with each candidate and provided facility tours ·         Initiated and adhered to the proper enrollment procedures with every new student ·         Acquired and maintained quarterly admission objectives, including enrollment and referral goals based on metrics specified by management Productivity Specialist/Associate Development  January 2005 – May 2007 ADT Security Services, Henrietta, NY ·         1 on 1 mentor with more than 40 associates in a fast paced call center ·         Analyzed and implemented efficient platforms to provide technical support to customers throughout the US ·         Provided emergency service based on contractual time constraints ACTIVITIES & ACCOLADES Varsity Basketball - SUNY Brockport NCAA Division III Captain 2002 and 2003 1st team all conference 2003 NABC All-Region 2nd team 2004 ECAC All-Region 2nd team 2004 1st Degree Blackbelt-Tae Kwon Do		Skills MS Office Suite Active Directory Exchange RSA BES Windows 7/XP Blackberry OS Certifications Microsoft Certified Specialist for SharePoint Server 2007, Configuration; SharePoint Server 2010, Configuring CompTIA A+ ITILv.3 Foundation Clearance Level Secret, Public Trust

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