Community Director Resume Format in Word Free Download -->

Community Director Resume Format in Word Free Download

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HARLEY SWANIGAN
14 Ashley Court • Alpharetta, GA 30001
813-504-6373 • 813-279-1234
harley@aol.com

Executive SUMMARY
Results-driven Customer Professional eager to offer cross-functional leadership, management, and communications talents toward supporting an employerin achieving key performance objectives.Particularly apprised at ensuring the highest level of customer service and satisfaction as well as building and retaining customer loyalty.

  • Strong leadership skills with the ability to guide individuals toward goal achievement
  • Effective decision making and problem solving skills
  • Planning and organizational skills with the ability to establish a course of action
  • Working knowledge of Microsoft Word, Excel, Windows
  • Client interaction in multiple programs
  • Knowledge of LIHTC and DCA compliance
  • Proficient in Onesite, Biopunch, ADP and Kronos Workforce

EXPERIENCE
Community Director                                                                                 2013 to Present
Korley Management
·         Review and analyze monthly financial statements
·         Assist in the preparation and development of annual property budgeting
·         Review and all property purchases
·         Examine all contracts for goods and services. Authorize contracts in accordance to Company policy, procedures and budgetary guidelines
·         Manage contractors that have been engaged for services
CommunityProperty Manager                                                                          2009 to 2013
The Connor Group                                                                                                          Atlanta, GA
·          Oversee the leasing, maintenance and grounds staff to ensure that management’s goals are met
·          Consistently meet and exceed set goals by following the company’s core systems
·          Process and manage all building service request of a 400 unit complex; over 250 work orders per week
·          Maintain certificate of insurance compliance pertaining to tenants and vendors
·          Collects and post rent and delinquency payments
·          Review rental applications for approval or denial and resolve employee and resident issues
·          Active in coding invoices, entering into the accounting system for payment, and preparing bank deposits
·          Execute all on-site collections, filing the legal documents for non-payment of rent, and appearing in court
·          Proficient in Onesite, Biopunch, Adp and Kronos Workforce systems
Accomplishments
·          Top Resident Retention 2010- 2012
·          Top Occupancy 2010-2012
  • Top Economic Occupancy 2010-2012

Customer Service Supervisor                                                                          2006 to 2009
Bright House Networks                                       Riverview, FL
  • Coached and developed a team of 12-16 agents by offering monthly reviews and side by side training
  • Managed all aspects of customer service by properly implementing company policies and training to reach customer satisfaction
  • Reviewed and tracked adherence/call volume for time management purposes
  • Used CRM, CTB and Unitee Systems to update, change and track customer accounts
  • Interacted regularly with all levels of management through formal meetings to help achieve objectives
  • Communicated changes in policy and procedures to the staff
Accomplishments
·          Built and managed the top producing Sales Team
·          Ranked #1 in customer satisfaction surveys 2008-2012
·          Top Team Leader 2008-2011

Customer Service Supervisor                                                                          2001 to 2005
AFNI                                                                 Bloomington/Peoria, IL
  • Provided on-the-job training for new employees 
  • Utilized a variety of reports to evaluate team performance relative to goals
  • Handled escalated calls by executed company policy and procedures
  • Completed call logs and reports  through CMS systems to assist with diagnosing call trends
  • Recognized, documented and alerted managers of call trends in order to alert engineers of service issues
  • Provided customer service techniques and supported/coached team to successfully meet goals
  • Contributed information regarding staff performance, recommended candidates for promotion
  • Participated in the selection of new hires through attending job fairs with management
                                        
EDUCATION
Bachelor of Business Administration – Operations Management                    2012
American InterContinental University                                                                    Schaumburg, IL



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