Collections Universal Agent Resume Format in Word Free Download -->

Collections Universal Agent Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
SARAH  WOLFE
                                          309 Deemers Landing
                                     New Castle, DE 19001
                                          302-322-1230
                                          302-753-9876(cell #)
                                         Psarah@aol.com


.  Offer  over  10-12 years of overall  experience in the areas of Customer 
   Service,  Collections, Credit and Accounting.
.  Have knowledge and experience in  the  banking, credit card, leasing ,
   medical billing, order fulfillment,  and  the call center environments.
.  Strong organizational skills and the ability to multitask.
.  Strong interpersonal skills: professional, courteous, friendly, empathetic, level
   headed  and  composed.
.  Impeccable analytical skills along with strong verbal and written  
   communication  skills.
   Extremely proficient  and familiar with working with  computers systems  such
   as:   MS Office,  SAP ,  People Soft , Power Point, Great Plains  along with
    exceptional  data entry skills.
.  Performed  as  a support  person for  various Accounts Payable and  Accounts
   Receivable  departments.  

                                                
                                            Experience



5/2009-3/2011
HSBC                                                                          New Castle,  DE
Collections/Universal Agent (Customer Service)
. Handled  Inbound  and Outbound calls by way of the predictive
  dialer  system  following up with customers with there  statements and giving
  explanations regarding status of purchases, bill explanations and various
  point’s accruals  terms.    I was responsible  for  disputes utilizing great
  negotiation skills and account resolution skills and updating demographic
  information.
. Consistently met all monthly and departmental stats and goals.

 
5/2008-2/2009                                                                  
   BARCLAYS                                                                      Wilmington,  DE
.  Managed  accounts  from  30–150 days delinquent.
.  Heavily negotiated with customers to secure commitments.
.  Evaluated accounts with customers on an individual basis for possible
   program plans, settlements and or  Debt Recovery Agencies referrals.







   5/07-11/07                                                 
    COMMONWEALTH CAPITAL                      Chadds Ford,  PA
    ACCOUNTS RECEIVABLE/BUSINESS TO BUSINESS COLLECTIONS
   SPECIALIST
.  Handled  and processed all incoming acquisitions  which included creating
   duplicate files.
.  Accepted all mail for  distribution  and  logged and date  stamped  mail
    especially  checks.
. Responsible for  generating  and reviewing the  aging  report  and  making  B2B calls
   to  clients regarding their past due accounts.
.  Assisted with generating vendor  invoices and  month end  journal entries
    via the Great Plains Accounting system.

  4/06-5/07
  UPS SUPPLY CHAIN (CONTRACT)                                   Newark,  DE
  B2B COLLECTIONS/ACCOUNTS RECEIVABLE
.  Performed  B2B  Collections on past due medical  accounts.
.  Interacted with physicians billing offices for unpaid claims.
.  Handled  receivables for various Pharmaceutical companies by way of
   maintaining and tracking orders and applying deductions as necessary by
   way of the SAP system.

5/01-4/06
JP MORGAN CHASE                                                          Newark, DE
SR COLLECTION ANALYST/CREDIT ANALYST POTFOLIO REVIEW
.  Collected on delinquent accounts from 30 days to  charge off.
.  Manual, Outbound & Inbound calling  was performed on large balances.
.  Recommended possible payment arrangements and or program assistance.
.  Received training for Portfolio Review of credit  applications  which required
   judgemental  credit  decisions.
                                   
  

                                  EDUCATION

Howard University     Business    Washington,  DC



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