CB Accounts Resume Format in Word Free Download -->

CB Accounts Resume Format in Word Free Download

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Maya Olson

309 N. New York,  Peoria, IL 61001 (309) 839-9876 maya.olson@gmail.com

SUMMARY of QUAILIFICATIONS
Dedicated Information Technology Professional with comprehensive system and software experience. Adept at solving computer technolgy, electronics and networking problems. Effective at training technicians and laypersons. Work well independently, or in a group setting providing all facets of computer support such as troubleshooting, installations, and maintenance. 

CERTIFICATION
Network+
A+

ACCOMPLISHMENTS
  • Setup and administered Linux-based file server used by upper management and sales staff for storage and document sharing.
  • Setup and administered Linux-based DHCP server, WINS server and Network Time server to help with system setup.
§  Did network administration on all computers and computer systems to make sure everything was running properly.
  • Setup and administered a DNS server to serve as a backup to the primary DNS server supplied by the company ISP.
  • Assisted with network planning and design to improve speed and reliability.

PROFESSIONAL EXPERIENCE

NTS, Inc. Pekin, IL. November 2010 – April 2011

Level 2 Tech Support and Customer Service

 

  • Making outbound calls to customers pertaining to open support tickets.
  • Acted as liaison between the customers and level 3 support personnel.
  • Provide customer service and support for Tax preparers, receiving and analyzing trouble reports from external users.
  • Remote standalone and networked software installs.
  • Proving telephone and remote support for company’s Tax & Web based software, to their Clients.    

CB Accounts, Inc. Peoria, IL.  July 1997 – October 2010

Programmer  June 2005 – October 2010

  • Maintaining and developing new programs
  • Supervise and trained programming staff; aided staff to troubleshoot complex customer issues.
  • Provided computer help desk support and technical training on hardware/software to end users.
  • Support as necessary on a 24-7 basis to limit system down time during internal outages.

Senior Computer Operator  July 1997 – June 2005 

§  Operator duties—load/process data files sent and received by CBA and ran month-end.
  • Updated the IS Operators’ Manual to reflect changes made and new clients added on a regular basis.
  • Supervise and trained techinal staff; aided staff  to troubleshoot complex customer issues.
  • Developed software  programs to assist IS operations staff with daily tasks to help reduce errors.
  • Provided computer help desk support and technical training on hardware/software to end users.
  • Service and Maintain microcomputer systems, including inspect, clean, test, run scandisk, defragment hard drives, and update antiviral programs to maintain performance and security.

Technical Experience

Operating Systems
Linux (Slackware, Redhat, SuSe, Debian, and others)
Microsoft Windows 95/98/NT 4.0/2000/XP/Vista/Windows 7
Novell 3.12/5.0
DOS/VSE JCL
           
Computers
                        HP, Compaq, Dell, Gateway, Mpc, IBM

            Network Equipment
                        Netgear, Dlink, Cisco Routers

Programming Languages
C/C++, COBOL/CICS, Visual Basic, Assembler (PC and Mainframe), Perl

Applications
Microsoft Excel, Microsoft Word, Outlook

EDUCATION

Illinois Central College, East Peoria, IL. 1989 – 1992
Associates in Applied Science in Data Processing Technology
Certificate Received in Cobol Programming





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