Call Center Resume Format For Experienced Professionals

Sample Template Example of Beautiful Excellent Curriculum Vitae / CV Format with Career Objective, Job Description, Skills & 10 Years Work Experience for a BPO Experienced Professional in Word / Doc / Pdf Free Download

Kanak Thorat

Contact No. (Mob): (+91) 9876543210

Email: kanak@gmail.com

Career Objective:

To perform and excel in the stream of Business Process Outsourcing by implementing my knowledge, skills and efforts as a Senior Process Executive,thereby effectively contribute towards the success of the company. With this aim, I wish to be associated with a leading organization and  lead by example and utilize my experience in leading a team towards its objective within the deadlines.

To acquire challenging position in an organization that utilizes innovative technology to manage projects and initiatives by adopting the best possible strategies

Professional Experience Summary:

·         Professional experience of 10 years.

·         Excellent interpersonal, communication and analytical skills.

·         Working knowledge of SAP in FICO.

·         Positive attitude, passion for work, zeal for perfection, strategic thinking, high energy level, and mentoring and leadership abilities and dealing with ambiguity.

·         Working knowledge of Excel Macro.

Experience Summary:

·         March 2007 to March 2010 IBM Daksh Business process Pvt Ltd as a  Sr. CCS

·         IBM DAKSH operates in the Outsourced Customer Service Provider and Business Process Outsourcing (BPO) space. IBM DAKSH provides contact center services on a 24/7 basis.  These services include Inbound - Customer Services where services are provided to the customers primarily over the phone for Bharti Tele ventures (Airtel)

·         Worked with Infosys BPO Limited as Senior Process Executive level 2. (Oct, 2010 – Present)

·         Process Name: worked in n U.S Caterpillar Process as a Process analyst and working for U.K voice process British Telecommunication for WLR3 an Openreach PSTN voice Communications Provider product. Working knowledge of SAP END USER MM&FICO .

·         Worked with Shriram Packaging as Junior Accountant.

·         Domain Name:Accounting ,Sourcing and Procurement and Telecommunication.

·         Currently working withAker Solution, Baner ,Pune.( Aug,26-2015-till now) as Document Controller for engineering documents.

Work Profile/ Job Responsibilities in Infosys BPO Limited, Pune:

• Acting as an Assistant Team Lead for the Open Order Follow up process.

·         Participating in calls with client for weekly status review meeting.

·         The job involves handling inbound calls and solving customer related queries.

·         Participating in calls with client for weekly status review meeting.

·         Meeting the set metrics and the targets, achieving call quality.

• Contributed in the preparation of process flow.
• Interacted with the suppliers of different operational companies to gather details like supplier information

·         Expedited controls for update on faults on the line thorough constant followup and tracking

·         On Job Achievements in Infosys BPO Limited.

·         Have received two SPOT awards in Reward and Recognition.

·         Have received fourteen appreciations out of which two were from important clients.

·         Consistently exceeded client expectations in all quarters of operations.

·         Performed well on the process, met the targets and maintained 100% quality.

·         Rendered a helping hand to the team lead and contributed to Team satisfaction.

Trainings attended:

Attended and completed Competency Based Trainings including Milestone 2.0 ,  Domain training, T100 related to telecommunication and email-etiquettes.

Training attended SAP FICCO in UV Technocrats,Pune. U.S certified Training Institute.

·         Certifications/Qualification:

 MBA in Finance from  DY Patil College Pune 2015

·         March 2009 , from  PuneUniversity.

·         Feb 2003, N.V.P Mandal’s Arts &Commerce college, Lasalgaon (Nasik). HSC.

·         March 2001, SavitribaiPhule, MadhyamikVidyalay, Somthane, Yeola, Nasik. SSC.

·         Language Proficiency

·         English, Hindi, Marathi

·         Reference:

·         Available at request.

·         Personal Information:

Permanent Address            :           at  Nilkhede, Tal Yeola (Nashik).

ate of Birth                       :           26^th November 1986.

Marital Status                     :           married

Hobbies      :          Writing an article, watching news, movies, reading& listening to music.

·         Place:  Pune                                                                           (Kanak Thorat)

Download Resume Format