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Information Technology Specialist
Over 15 years of work experience in System
Administration and Network Administration.
I am a dedicated professional, fast paced adaptive learner, with solid
communication skills. A proven team
leader with a record in LAN and WAN maintenance, network planning,
telecommunications planning, installation, and configuration, system
administration, and network administration within an ever changing environment. Now looking forward to next stage in career
as I transition from military service to the private sector in a similar
position, that offers opportunity for progression.
Professional Experience
senior systems technician / assistant supervisor
·
Manage
30 Electronics and Information Systems Technicians ensuring oppurtunities for
professional development and personal growth.
·
Oversee
centralized service desk and provide Tier 1 and Tier 2 support to a 40 server
network comprised of 1,200 desktop and laptop computers, that enable 2,000
users access to internet and intranet applications at 40 different locations
along the Louisiana and Mississippi Gulf Coast.
·
Maintain
premise cabling and administer telephony systems that provide local and long
distance telephone services to 40 different locations.
·
Liaise
between U.S. Coast Guard and major telephone company vendors to troubleshoot
circuit outages affecting Coast Guard networks.
·
Conscientiously
manage an $80,000 recurring budget.
·
Maintain
an electronics hardware inventory valued at over $800,000.
·
Rapidly
learn and master varied computer programs, and frequently author administrator
and user documentation for new applications.
·
Provide
assistance to operational customers establishing Continuity of Operation Plans
to ensure that the Coast Guards critical missions (Search and Rescue, Marine
Environment Protection, and Law Enforcement) can continue to function following
natural or manmade disasters.
·
Ensured
that established Service Level Agreements are met or exceeded.
Network division supervisor / local systems manager
·
Responsible
for the installation and management of Microsoft Server 2003 Enterprise and
Microsoft Exchange 2003 on numerous Dell Power Edge server platforms, which
provide access to organizational electronic messages on classified and
unclassified Department of Defense networks.
·
Project
Manager / Lead Installation Technician for state of the art server room project. Saved the government $80,000 in labor and
materials buy utilizing in house resources.
Project completed under budget and a month ahead of schedule.
·
Utilize
network scanning software to scan all network attached information systems and
apply specific patches and hot fixes necessary to ensure the integrity of the
network.
Skills Summary
Project Management
Network Security
System Security
Top Secret Clearance
Voice Over IP
TCP/IP Networking
Microsoft Server 2003
Microsoft Server 2008
Microsoft Office
COOP planning
|
Wireless LAN
Routers / Switches
Customer Service
Root Cause Analysis
Fiber Optic Cable
Storage Area Network
Microsoft Exchange
Windows XP Pro
Remedy 6.3 / 7.6
Disaster Recovery
|
PBX System Management
Premise Cabling
Integration Planning
Problem Management
ITIL Foundations V3
Symantec Backup Exec
Windows Vista
Cisco Network
Helpdesk Management
|
IT Related Training
·
TCP/IP
Networking - Global Knowledge
·
Wireless
LAN Foundation - Global Knowledge
·
ITIL
Version 3 Foundations – Exin
·
Information
Systems Management Course – USCG Training Center Petaluma, CA
·
Citrix
MetaFrame Administration CTX-302.2 – New Horizons Computer Learning Center
·
Administering
Windows NT 4.0 (803) – New Horizons Computer Learning Center
·
Windows
NT 4.0 Core Technologies (922) – New Horizons Computer Learning Center
·
Deploying
Microsoft Windows XP Professional (2520) – New Horizons Computer Learning
Center
·
Implementing
& Supporting Miscrosoft Windows XP Professional (2272) - New Horizons
Computer Learning Center
·
Updating
Support Skills Microsoft Windows NT 4.0 / Microsoft Windows Server 2003 Family
(2270) - New Horizons Computer Learning Center
·
IT
Transition Training - USCG Training Center Petlauma, CA
·
Nortel
Option 11 - USCG Training Center Petaluma, CA
·
Instructor
Development Course (USCG Training Center Petaluma, CA)
·
Automated
Message Handling System (AMHS) – Telos / Ashburn, VA
Education
·
AMERICAN
MILITARY UNIVERSITY – Manassas, VA
44 credits towards Associates Degree in Computer Science, 2004-2007
·
Tyler
junior college – tyler, tx
29 credits, 1989-1991
·
mineola
high school – mineola, tx
High School diploma, 1985-1989
Detailed Explanation of Professional Experience
Senior Information Systems Technician / Assistant
Supervisor:
2009 - Present
Coast Guard Electronic Support Detachment, New Orleans, LA
Senior Information Systems Technician / Assistant
Supervisor of the U.S. Coast Guard Electronic Systems Support Unit New
Orleans. Responsibilities include,
Senior Technician / Supervisor providing Administrative and Technical oversight
of 30 active duty Information Systems and Electronics Technicians. Provide System Administration, System
Support, System Analysis, Project Planning, Project Implementation, and
Configuration Management of a 40 Server Network comprised of 1200 workstations
serving 2000 users located at 40 different locations from Gulfport, Mississippi
to Lafayette, Louisiana; all the while ensuring a 99.97 percent availability
rating in accordance with established Service Level Agreements. Independently planned and performed numerous
shore and shipboard computer system migrations which entailed building servers
to Windows Server 2003, configuring Exchange, DHCP, WINS, Windows Deployment
Services, and imaging desktop computers and laptops to Windows XP Professional
and Windows Vista Enterprise. Perform
Executive Level customer support, and frequently tasked with resolving the more
difficult customer support issues requiring expertise in technical and customer
relations areas. Frequently author
administrator and user documentation for new implementations and or common user
guides for new applications. Provide
Command, Control, Communications, Computer, and Information Technology (C4IT)
assistance establishing Continuity of Operations Plans (COOP) to ensure that
the Coast Guards critical missions (Search and Rescue, Marine Environment
Protection, and Law Enforcement) can continue to operate following natural or
manmade disasters. Conscientiously manage an $80K recurring budget, and
maintain an electronics hardware inventory valued at over $800K. Provided the initial IT response for a Coast
Guard data and voice connectivity infrastructure at the Unified Area Command
(UAC) and Incident Command Post (ICP) in Robert, Louisiana following the
Deepwater Horizon oil spill. This was
accomplished by conducting a thorough site survey, liaising with corporate
technical experts, and implementing innovative network solutions including
commercial wireless, International Maritime Satellite (INMARSAT) and
incorporating the use of a temporary file and print server for data and print
sharing. Established a fully functional
ICP within 48 hours of the events occurrence. Recognizing the magnitude of the event and the
criticality of uninterrupted connectivity, established and implemented a 24x7
helpdesk to provide technical support to Coast Guard and Industry partners
involved with the event. Awarded the
Coast Guard Achievement Medal for my efforts.
Network Division Supervisor /
DMS Administrator: 2006 – 2009
Coast Guard Communications Area Master Station, Point Reyes, CA
Network Division Supervisor / Defense Messaging System
(DMS) Administrator for the U.S. Coast Guard Communications Area Master Station
Pacific. Responsibilities included,
Senior Technician / Division Supervisor providing Technical oversight of 10
active duty Information Systems Technicians responsible for the installation of
Microsoft Server 2003 Enterprise and Microsoft Exchange 2003, troubleshooting
problems with software and hardware on numerous Dell Power Edge server
platforms, which provide U.S. Coast Guard units access to record message
traffic / organizational e-mails on both classified and unclassified computer
system enclaves. Lead technician
responsible for the implementation of the Coast Guard’s Automated Message
Handling System designed to operate on the Defense Message System Network. This system directly supported the Coast
Guards intelligence community by delivering over two-million record messages
needed by analysts to thwart our Nation’s enemies. Routinely solved perplexing information
technology problems to ensure all classified messages were delivered promptly
and securely to the Department of Defense and Homeland Security with a
remarkable 99.98% reliability rate. Supervised
the Certificate Authority Workstation operator who was responsible for creating
digital Public Key Infrastructure certificates ensuring that the Directory
Information
Detailed Explanation of Professional Experience (cont)
Tree, which is the global address lists for the worldwide
Defense Message System Network, was accurate and contained all 810 Coast Guard
organizations. Planned and executed
$200K state of the art server farm rehabilitation project requiring the
installation of twenty four server racks, 57,000 feet of category six
communication cable, 35 servers and networking equipment that provide the
United States Coast Guard Pacific Coast fleet with organizational message
traffic on both classified and unclassified computer enclaves. Saved the Government over $250K in labor and
materials by using in house resources, completing the project a month ahead of
schedule. Using the Retina Network
Scanning software, scanned all network attached information systems and applied
specific patches / hot fixes necessary to ensure the integrity of the Coast
Guards Data Network. Selected as Coast
Guardsman of the Quarter and awarded the Coast Guard Commendation Medal for my
efforts.
Local Systems Administrator /
Communications Instructor 2004 – 2006
Coast Guard Special Missions Training Center, Camp Lejeune, NC
Local Systems Administrator responsible for the
maintenance of the Coast Guard’s local network consisting of 2 Dell Power Edge
servers running Microsoft NT 4.0 and Server 2003 and 50 desktop and laptop
computers running Microsoft Windows XP Professional that provided 100 users
with internet and intranet access to the Coast Guards Data Network. Lead Communications Instructor, providing
deployment support and training to Coast Guard Maritime Safety and Security
Team (MSST) and Port Security Unit (PSU) members to effectively, efficiently,
and safely gain the basic and advanced tactical skills necessary to function as
a unit assault team member dedicated to interdiction missions.
Regional Systems Manager:
2000 – 2004
Coast Guard Electronic Support Unit, Boston, MA.
Regional Systems Manager responsible for the maintenance of
the Coast Guard Computer System for 35 afloat and ashore units throughout the
First Coast Guard District’s Area of Responsibility (AOR). Spearheaded the replacement of 700 computer
workstations and 30 server upgrades.
Devised a detailed deployment plan to minimize the impact on operations
by requiring much of the labor to be completed during non-business hours and
weekends over a several week period.
Selected by the Coast Guards Telecommunications and Information Systems
Command to field test numerous versions of the Coast Guard Standard Workstation
Image (Window XP Professional and Windows Vista Enterprise), detailing problems
and providing crucial information and recommendations that were incorporated
prior to Coast Guard wide implementation.
As a first responder to the terrorist attacks of September 11, 2001, I
was relocated to Bayonne, New Jersey to establish an Incident Command Post
which provided Coast Guard assets with electronic communication resources
necessary to manage personnel engaged in the World Trade Center search and
recovery efforts. This required the
installation and termination of 500 feet of twelve strand multi-mode fiber optic
cable which expanded the Coast Guards Data Network to the Atlantic Strike
Team’s contingency trailers. In addition
to installing cabling, assisted in the installation of a prototype wireless
telecommunications system, Cellular Digital Packet Data which utilized the
cellular telephone network to provide 30 Coast Guard boats with offshore Coast
Guard network connectivity permitting access to electronic mail, web, and
organizational messages and it also transmitted Global Positioning System data
so that the Incident Commander could view real time tactical data and CG vessel
locations through a web-enabled Geographic Information System similar to Google
Earth. Selected as Coast Guardsman of
the Quarter, nominated for Enlisted Petty Officer of the Year, and Awarded the
Coast Guard Commendation Medal for my efforts
Employment History
2009 to Present
U.s.c.g.
electronic systems support detachment – New Orleans, LA
u Chief
Information Systems Technician
u Assistant Supervisor
2005 to 2009
u.s.c.g.
communication area master station pacific – Point Reyes Station, CA
u Network
Division Supervisor
u Defense
Messaging System Administrator
2004 to 2005
U.s.c.g.
Special missions traing center – Camp Lejeune, NC
u Local
Systems Administrator
u Communications
Instructor
2000 to 2004
U.s.c.g.
Electronic support unit – Boston, MA
u Regional
Systems Manager
1997 to 2000
U.s.c.g.
Air station detroit – Selfridge ANGB, MI
u Local
Systems Administrator
u Communications
Supervisor
1993 to 1997
U.s.c.g.
group and air station – Corpus Christi, TX
u Local
Systems Administrator
u Communications
Watchstander
1992 to 1993
U.s.c.g.C.
Sweetgum (wlb-309) – Mobile, AL
u Leading
Seaman
u Boom
Operator
1992
U.s.c.g. Training center – Cape May, NJ
u Boot
Camp / Seaman Recruit, 1992
Awards / Recognition
Awards
2011
– Coast Guard Achievement Medal
u For superior performance of duty,
demonstrating phenomenal efforts and technical acumen.
2009
– Coast Guard Commendation Medal
u For outstanding achievement, demonstrating
exceptional leadership and technical expertise.
2003
– Coast Guard Commendation Medal
u For outstanding achievement, displaying
exceptional dedication and professional competence.
2000
– Coast Guard Commendation Medal
u For outstanding achievement, demonstrating
unparalleled professional competence, judgement, and initiative
1997
– Coast Guard Achievement Medal
u For superior performance of duty,
demonstrating exceptional abilities
above his paygrade.
Recognition
Coast Good Conduct Award is awarded to any active-duty enlisted member
of the United States Military who completes three consecutive years of
honorable and faithful service.
u March
2, 2010
u March
2, 2007
u March
2, 2004
u March
2, 2001
u March
2, 1998
u March
2, 1995
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