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Information Technology Specialist

Over 15 years of work experience in System Administration and Network Administration.  I am a dedicated professional, fast paced adaptive learner, with solid communication skills.  A proven team leader with a record in LAN and WAN maintenance, network planning, telecommunications planning, installation, and configuration, system administration, and network administration within an ever changing environment.  Now looking forward to next stage in career as I transition from military service to the private sector in a similar position, that offers opportunity for progression.

Professional Experience

senior systems technician / assistant supervisor

·        Manage 30 Electronics and Information Systems Technicians ensuring oppurtunities for professional development and personal growth.

·        Oversee centralized service desk and provide Tier 1 and Tier 2 support to a 40 server network comprised of 1,200 desktop and laptop computers, that enable 2,000 users access to internet and intranet applications at 40 different locations along the Louisiana and Mississippi Gulf Coast.

·        Maintain premise cabling and administer telephony systems that provide local and long distance telephone services to 40 different locations.

·        Liaise between U.S. Coast Guard and major telephone company vendors to troubleshoot circuit outages affecting Coast Guard networks.

·        Conscientiously manage an $80,000 recurring budget.

·        Maintain an electronics hardware inventory valued at over $800,000.

·        Rapidly learn and master varied computer programs, and frequently author administrator and user documentation for new applications.

·        Provide assistance to operational customers establishing Continuity of Operation Plans to ensure that the Coast Guards critical missions (Search and Rescue, Marine Environment Protection, and Law Enforcement) can continue to function following natural or manmade disasters.

·        Ensured that established Service Level Agreements are met or exceeded.

Network division supervisor / local systems manager

·        Responsible for the installation and management of Microsoft Server 2003 Enterprise and Microsoft Exchange 2003 on numerous Dell Power Edge server platforms, which provide access to organizational electronic messages on classified and unclassified Department of Defense networks.

·        Project Manager / Lead Installation Technician for state of the art server room project.  Saved the government $80,000 in labor and materials buy utilizing in house resources.  Project completed under budget and a month ahead of schedule.

·        Utilize network scanning software to scan all network attached information systems and apply specific patches and hot fixes necessary to ensure the integrity of the network.

Skills Summary

Project Management Network Security System Security Top Secret Clearance Voice Over IP TCP/IP Networking Microsoft Server 2003 Microsoft Server 2008 Microsoft Office COOP planning

Wireless LAN Routers / Switches Customer Service Root Cause Analysis Fiber Optic Cable Storage Area Network Microsoft Exchange Windows XP Pro Remedy 6.3 / 7.6 Disaster Recovery

PBX System Management Premise Cabling Integration Planning Problem Management ITIL Foundations V3 Symantec Backup Exec Windows Vista Cisco Network Helpdesk Management

IT Related Training

·        TCP/IP Networking - Global Knowledge

·        Wireless LAN Foundation - Global Knowledge

·        ITIL Version 3 Foundations – Exin

·        Information Systems Management Course – USCG Training Center Petaluma, CA

·        Citrix MetaFrame Administration CTX-302.2 – New Horizons Computer Learning Center

·        Administering Windows NT 4.0 (803) – New Horizons Computer Learning Center

·        Windows NT 4.0 Core Technologies (922) – New Horizons Computer Learning Center

·        Deploying Microsoft Windows XP Professional (2520) – New Horizons Computer Learning Center

·        Implementing & Supporting Miscrosoft Windows XP Professional (2272) - New Horizons Computer Learning Center

·        Updating Support Skills Microsoft Windows NT 4.0 / Microsoft Windows Server 2003 Family (2270) - New Horizons Computer Learning Center

·        IT Transition Training - USCG Training Center Petlauma, CA

·        Nortel Option 11 - USCG Training Center Petaluma, CA

·        Instructor Development Course (USCG Training Center Petaluma, CA)

·        Automated Message Handling System (AMHS) – Telos / Ashburn, VA

Education

·        AMERICAN MILITARY UNIVERSITY – Manassas, VA

44 credits towards Associates Degree in Computer Science, 2004-2007

·        Tyler junior college – tyler, tx

29 credits, 1989-1991

·        mineola high school – mineola, tx

High School diploma, 1985-1989

Detailed Explanation of Professional Experience

Senior Information Systems Technician / Assistant Supervisor:                                      2009 - Present

Coast Guard Electronic Support Detachment, New Orleans, LA

Senior Information Systems Technician / Assistant Supervisor of the U.S. Coast Guard Electronic Systems Support Unit New Orleans.  Responsibilities include, Senior Technician / Supervisor providing Administrative and Technical oversight of 30 active duty Information Systems and Electronics Technicians.  Provide System Administration, System Support, System Analysis, Project Planning, Project Implementation, and Configuration Management of a 40 Server Network comprised of 1200 workstations serving 2000 users located at 40 different locations from Gulfport, Mississippi to Lafayette, Louisiana; all the while ensuring a 99.97 percent availability rating in accordance with established Service Level Agreements.  Independently planned and performed numerous shore and shipboard computer system migrations which entailed building servers to Windows Server 2003, configuring Exchange, DHCP, WINS, Windows Deployment Services, and imaging desktop computers and laptops to Windows XP Professional and Windows Vista Enterprise.  Perform Executive Level customer support, and frequently tasked with resolving the more difficult customer support issues requiring expertise in technical and customer relations areas.  Frequently author administrator and user documentation for new implementations and or common user guides for new applications.  Provide Command, Control, Communications, Computer, and Information Technology (C4IT) assistance establishing Continuity of Operations Plans (COOP) to ensure that the Coast Guards critical missions (Search and Rescue, Marine Environment Protection, and Law Enforcement) can continue to operate following natural or manmade disasters. Conscientiously manage an $80K recurring budget, and maintain an electronics hardware inventory valued at over $800K.  Provided the initial IT response for a Coast Guard data and voice connectivity infrastructure at the Unified Area Command (UAC) and Incident Command Post (ICP) in Robert, Louisiana following the Deepwater Horizon oil spill.  This was accomplished by conducting a thorough site survey, liaising with corporate technical experts, and implementing innovative network solutions including commercial wireless, International Maritime Satellite (INMARSAT) and incorporating the use of a temporary file and print server for data and print sharing.  Established a fully functional ICP within 48 hours of the events occurrence.  Recognizing the magnitude of the event and the criticality of uninterrupted connectivity, established and implemented a 24x7 helpdesk to provide technical support to Coast Guard and Industry partners involved with the event.  Awarded the Coast Guard Achievement Medal for my efforts.

Network Division Supervisor / DMS Administrator:                                                           2006 – 2009

Coast Guard Communications Area Master Station, Point Reyes, CA

Network Division Supervisor / Defense Messaging System (DMS) Administrator for the U.S. Coast Guard Communications Area Master Station Pacific.  Responsibilities included, Senior Technician / Division Supervisor providing Technical oversight of 10 active duty Information Systems Technicians responsible for the installation of Microsoft Server 2003 Enterprise and Microsoft Exchange 2003, troubleshooting problems with software and hardware on numerous Dell Power Edge server platforms, which provide U.S. Coast Guard units access to record message traffic / organizational e-mails on both classified and unclassified computer system enclaves.  Lead technician responsible for the implementation of the Coast Guard’s Automated Message Handling System designed to operate on the Defense Message System Network.  This system directly supported the Coast Guards intelligence community by delivering over two-million record messages needed by analysts to thwart our Nation’s enemies.  Routinely solved perplexing information technology problems to ensure all classified messages were delivered promptly and securely to the Department of Defense and Homeland Security with a remarkable 99.98% reliability rate.  Supervised the Certificate Authority Workstation operator who was responsible for creating digital Public Key Infrastructure certificates ensuring that the Directory Information

Detailed Explanation of Professional Experience (cont)

Tree, which is the global address lists for the worldwide Defense Message System Network, was accurate and contained all 810 Coast Guard organizations.  Planned and executed $200K state of the art server farm rehabilitation project requiring the installation of twenty four server racks, 57,000 feet of category six communication cable, 35 servers and networking equipment that provide the United States Coast Guard Pacific Coast fleet with organizational message traffic on both classified and unclassified computer enclaves.  Saved the Government over $250K in labor and materials by using in house resources, completing the project a month ahead of schedule.  Using the Retina Network Scanning software, scanned all network attached information systems and applied specific patches / hot fixes necessary to ensure the integrity of the Coast Guards Data Network.  Selected as Coast Guardsman of the Quarter and awarded the Coast Guard Commendation Medal for my efforts.

Local Systems Administrator / Communications Instructor                                             2004 – 2006

Coast Guard Special Missions Training Center, Camp Lejeune, NC

Local Systems Administrator responsible for the maintenance of the Coast Guard’s local network consisting of 2 Dell Power Edge servers running Microsoft NT 4.0 and Server 2003 and 50 desktop and laptop computers running Microsoft Windows XP Professional that provided 100 users with internet and intranet access to the Coast Guards Data Network.  Lead Communications Instructor, providing deployment support and training to Coast Guard Maritime Safety and Security Team (MSST) and Port Security Unit (PSU) members to effectively, efficiently, and safely gain the basic and advanced tactical skills necessary to function as a unit assault team member dedicated to interdiction missions.

Regional Systems Manager:                                                                                                     2000 – 2004

Coast Guard Electronic Support Unit, Boston, MA.

Regional Systems Manager responsible for the maintenance of the Coast Guard Computer System for 35 afloat and ashore units throughout the First Coast Guard District’s Area of Responsibility (AOR).  Spearheaded the replacement of 700 computer workstations and 30 server upgrades.  Devised a detailed deployment plan to minimize the impact on operations by requiring much of the labor to be completed during non-business hours and weekends over a several week period.  Selected by the Coast Guards Telecommunications and Information Systems Command to field test numerous versions of the Coast Guard Standard Workstation Image (Window XP Professional and Windows Vista Enterprise), detailing problems and providing crucial information and recommendations that were incorporated prior to Coast Guard wide implementation.  As a first responder to the terrorist attacks of September 11, 2001, I was relocated to Bayonne, New Jersey to establish an Incident Command Post which provided Coast Guard assets with electronic communication resources necessary to manage personnel engaged in the World Trade Center search and recovery efforts.  This required the installation and termination of 500 feet of twelve strand multi-mode fiber optic cable which expanded the Coast Guards Data Network to the Atlantic Strike Team’s contingency trailers.  In addition to installing cabling, assisted in the installation of a prototype wireless telecommunications system, Cellular Digital Packet Data which utilized the cellular telephone network to provide 30 Coast Guard boats with offshore Coast Guard network connectivity permitting access to electronic mail, web, and organizational messages and it also transmitted Global Positioning System data so that the Incident Commander could view real time tactical data and CG vessel locations through a web-enabled Geographic Information System similar to Google Earth.  Selected as Coast Guardsman of the Quarter, nominated for Enlisted Petty Officer of the Year, and Awarded the Coast Guard Commendation Medal for my efforts

Employment History

2009 to Present

U.s.c.g. electronic systems support detachment – New Orleans, LA

u   Chief Information Systems Technician

u    Assistant Supervisor

2005 to 2009

u.s.c.g. communication area master station pacific – Point Reyes Station, CA

u   Network Division Supervisor

u   Defense Messaging System Administrator

2004 to 2005

U.s.c.g. Special missions traing center – Camp Lejeune, NC

u   Local Systems Administrator

u   Communications Instructor

2000 to 2004

U.s.c.g. Electronic support unit – Boston, MA

u   Regional Systems Manager

1997 to 2000

U.s.c.g. Air station detroit – Selfridge ANGB, MI

u   Local Systems Administrator

u   Communications Supervisor

1993 to 1997

U.s.c.g. group and air station – Corpus Christi, TX

u   Local Systems Administrator

u   Communications Watchstander

1992 to 1993

U.s.c.g.C. Sweetgum (wlb-309) – Mobile, AL

u   Leading Seaman

u   Boom Operator

1992

U.s.c.g. Training center – Cape May, NJ

u   Boot Camp / Seaman Recruit, 1992

Awards / Recognition

Awards

2011 – Coast Guard Achievement Medal

u  For superior performance of duty, demonstrating phenomenal efforts and technical acumen.

2009 – Coast Guard Commendation Medal

u  For outstanding achievement, demonstrating exceptional leadership and technical expertise.

2003 – Coast Guard Commendation Medal

u  For outstanding achievement, displaying exceptional dedication and professional competence.

2000 – Coast Guard Commendation Medal

u  For outstanding achievement, demonstrating unparalleled professional competence, judgement, and initiative

1997 – Coast Guard Achievement Medal

u  For superior performance of duty, demonstrating  exceptional abilities above his paygrade.

Recognition

Coast Good Conduct Award is awarded to any active-duty enlisted member of the United States Military who completes three consecutive years of honorable and faithful service.

u   March 2, 2010

u   March 2, 2007

u   March 2, 2004

u   March 2, 2001

u   March 2, 1998

u   March 2, 1995

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