Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
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JOY STOWELL
309 Regency Drive, Schaumburg, IL
309 Regency Drive, Schaumburg, IL
847-285-9876
joy@yahoo.com
Summary:
Highly dedicated office professional with experience in Accounting/Finance, Purchasing and Customer Service
Professional Experience
Laird Technologies, Schaumburg, IL
Buyer/Planner (Contractual) July 2008- October 2009
Responsible for the procurement of MRO and production/electronic components for manufacturing facility producing wireless networking devices. Expedited purchase orders, deliveries and resolved billing and shipping/receiving issues to keep production running continuously. Instituted a system that accounted for indirect materials accurately and reduced expenditures by 50%. Reduced costs of direct materials by 4% and indirect materials by 10%. Part of a team that reduced inventory by five million while maintaining on-time delivery and 100% order fulfillment.
People Support Call Center , Makati City, Philippines. February – August 2006
Customer Service Representative
Handled 80-120 calls per shift for two leading global online travel companies. Responsibilities include over the phone airline bookings, flight reschedules and cancellations. Provided efficient technical support and web assistance to customers. Gave appropriate and accurate responses to customer queries.
Maybank Phils, Inc – Cagayan De Oro City, Philippines. August 2001- January 2003
Branch Operations Head
As Operations Head, supervised a team of seven staff and two officers in Accounting, Loan Department and Customer Service, delivering efficient branch banking operations and sales management. Ensured that all banking transactions and functions were performed in compliance with standard security and audit guidelines. Directed workflow processes and evaluated results, ensuring highest level of customer service, accuracy, and time compliance. Implemented changes to systems, bank products, policies and procedures at the branch level. Identified time and cost-saving methods to enhance profitability.
Metropolitan Bank & Trust Co. Ozamiz City, Philippines. Januray 1995- July 2001
Starting as a Teller, moved up through a series of promotions with increasing levels of responsibility, including Bookkeeper, Processor, Branch Accountant, and eventually Branch Operations Officer.
Performed cross-selling and marketing of bank products and services. Performed full charge bookkeeping and account management through financial statements and assembled documentation for year-end audits. Responsible for accurate, courteous and efficient processing of banking transactions.
Education - Bachelor’s Degree in Business Administration- Immaculate Conception College- La Salle
Professional Development (2009):
Highly dedicated office professional with experience in Accounting/Finance, Purchasing and Customer Service
Professional Experience
Laird Technologies, Schaumburg, IL
Buyer/Planner (Contractual) July 2008- October 2009
Responsible for the procurement of MRO and production/electronic components for manufacturing facility producing wireless networking devices. Expedited purchase orders, deliveries and resolved billing and shipping/receiving issues to keep production running continuously. Instituted a system that accounted for indirect materials accurately and reduced expenditures by 50%. Reduced costs of direct materials by 4% and indirect materials by 10%. Part of a team that reduced inventory by five million while maintaining on-time delivery and 100% order fulfillment.
People Support Call Center , Makati City, Philippines. February – August 2006
Customer Service Representative
Handled 80-120 calls per shift for two leading global online travel companies. Responsibilities include over the phone airline bookings, flight reschedules and cancellations. Provided efficient technical support and web assistance to customers. Gave appropriate and accurate responses to customer queries.
Maybank Phils, Inc – Cagayan De Oro City, Philippines. August 2001- January 2003
Branch Operations Head
As Operations Head, supervised a team of seven staff and two officers in Accounting, Loan Department and Customer Service, delivering efficient branch banking operations and sales management. Ensured that all banking transactions and functions were performed in compliance with standard security and audit guidelines. Directed workflow processes and evaluated results, ensuring highest level of customer service, accuracy, and time compliance. Implemented changes to systems, bank products, policies and procedures at the branch level. Identified time and cost-saving methods to enhance profitability.
Metropolitan Bank & Trust Co. Ozamiz City, Philippines. Januray 1995- July 2001
Starting as a Teller, moved up through a series of promotions with increasing levels of responsibility, including Bookkeeper, Processor, Branch Accountant, and eventually Branch Operations Officer.
Performed cross-selling and marketing of bank products and services. Performed full charge bookkeeping and account management through financial statements and assembled documentation for year-end audits. Responsible for accurate, courteous and efficient processing of banking transactions.
Education - Bachelor’s Degree in Business Administration- Immaculate Conception College- La Salle
Professional Development (2009):
- Online QAD
proficiency course on MRP
- Online Vendor
Management Inventory (VMI) training
- Kanban
Training for MRO/Indirect materials
Computer Skills - QAD, Microsoft Office Suite, Outlook,
Internet research using vendor database
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