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Maya Burgund
309
S. Sherman Street ● Englewood, Co 80001 ● 303-356-9876 ●maya.burgund@yahoo.com
Professional
Summary
Experienced
professional with over 13 years specializing in local and global Professional
Services teamadministration and project management with P&L
responsibility. Particular expertise in PMO oversight, organizational
restructuring, contract negotiations, software deployment, call centers and
tier 1 client management. Strengths include situational
awareness, team orientation, strict work ethic, self-motivated,
multitasking, detail oriented, technically proficient, conflict management and
big picture interpersonal skills.
Accomplishments
· Streamlined
& managed the domestic SOP and team advancement for system engineering teams
resulting in the establishment of professional services teams in the U.S.,
United Kingdom and Europe. [Apropos]
· Deployed
enterprise contact center software into customer, sales and emergency
management call centers integrating Apropos technology using CTI or VOIP with
SAP, Remedy, Oracle, JDE, Tivoli, SalesForce.com and other CMS, ERP & CRM systems resulting in award winning contact
centers by Call Center Magazine. [Apropos]
· Enriched
the organization by establishing a Project Management Office to provide expert
knowledge to clients and PMP training causing in an increased productivity with
existing professional services staff. [SKS]
· Managed
tier 1 clients and projects. Clients included Microsoft, US
Cellular, AOL, McDonald’s, Blue Cross Blue Shield, eBay,
Nokia, FILENET, Shell Oil, Baker Hughes, JP Morgan, Bank of
America, U.S. Dept of Energy, U.S. Navy Space Command (SPAWAR),
U.S. Army, DOW JONES as well as Wall Street firms, oil companies, financial
institutions, credit unions and foreign companies. [Apropos, SKS, Consultant]
· Consulted clients
on call center IT/telecom system architecture, planning, preparation,
deployment and project management over multiple sites foreign and
domestic. [Apropos]
· Negotiated
VAR agreements and other global outsourcing partnerships to accelerate business
growth; growing quarterly profitability in 2007 by 31% and 18% in
2008 year to date growth.[SKS]
· Redeveloped
sales and professional services teams. This included hiring sales and technical
consultants to hone employee skills, deploying SalesForce.com to increase sales
and develop reporting tools to forecast projects and sales – net result was an
increase in sales, customer satisfaction and quicker project
completions. [SKS]
· Realigned the
information technological direction by hiring IT staff, acquiring and deploying
database management tools (SQL, Oracle & JDE) and managing the IT
infrastructure upgrade into compliance and certified with HIPAA and ISO
17799. These upgrades and certifications opened the door into the
financial, healthcare and government market channels. [SKS]
· Quality Assurance
testing for mid level and major software releases for function and
compatibility using Gray-box and Black-box testing
methodologies. [Apropos – Telecom/Call Center Software & SKS –
Customer Service web portal powered by SharePoint]
· Fruitfully contributed
in the first US / Liberia Trade Mission sponsored by the US State Dept. and
Liberian Government in 2010 as a high-tech building supply company for
rebuilding infrastructure post civil-war. [Falx Global]
· Independent IT,
Operations, Project Management, Audit and Event consulting. Projects
rangefrom 1 – 4 months. Largest project was for Eli Lilly sales event
expo for 2.5M. [Independent Consultant]
· Successfully
lead a minority owned data services company by increasing revenue and
by fostering a progressive professional services culture. [SKS]
· Cultivated successful
partnerships with local city government, Englewood School District and Chamber
of Commerce resulting in trust to readily help at risk teens and allowing for
growth at our hosted food bank starting with 25 families increasing to 300
families/950 individuals weekly. [Englewood Assembly Church]
Professional Experience
Englewood
Assembly Church - Englewood,
CO Business
Manager 2009
– Present
Independent Consultant – Englewood,
CO Consultant 2009 –
2012
Falx Global – Englewood, CO / Liberia West
Africa Owner 2008 –
2010
SKS Data Services - Bolingbrook,
IL Chief Operating
Officer 2005 –
2009
SKS Data Services - Bolingbrook,
IL Director of
Operations 2004 – 2005
Apropos Technology - Oakbrook Terrace,
IL Employee
Executive 2003 –
2004
Team Chairman
Apropos Technology - Oakbrook Terrace, IL Senior
Systems
Engineer 1999
– 2004
& Project Manager
Other Skills & Experience
QA
testing, MS Office 2010 & Project, QuickBooks & Great Plains,
Visio, SQL Server, Windows 2008 Server, Exchange 2010
& VMWare 3.0+; BMC Remedy,
Apropos/Syntellect V6+, Switch Link, ABBY OCR, SPSS; Experience
with Nortel, Avaya, Siemens, Ericson & Cisco telecom switches,
point-to-point wireless, CTI, VOIP, CMS, ERP & CRM. Incident Command
System (ICS) 100, 200 & Emergency Response Training.
Education
2002 TELLECORDIA -
LISLE, IL 99–02 GTS - SPRINGFIELD, MO 97–99 COD -
GLEN ELLYN, IL
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