To obtain
an entry level Human Resources position whereby my education and experience
will be of special value in creating a positive impact to the advancement of
the organization.
JPMORGAN CHASE – FULLERTON, CA
Bank Teller,
January 2007 – May 2009
·
Answered high volume of phone calls in
a timely manner
·
Processed customer deposits,
withdrawals, and payments in an effective and efficient manner
·
Performed over one hundred transactions
proficiently during high pressure and fast paced work environment
·
Ordered bank supplies on a weekly basis
for execution of essential duties and responsibilities
·
Detailed oriented in detecting
fraudulent activity
·
Handled customer information with
confidentiality
·
Solved customer problems and filed
claims in regards to account discrepancies
·
Assisted in preparation and
organization of branch audits every six months
·
Collaborated with colleagues in
completing additional tasks
·
Mentored colleagues on assisting
customers and solving problems pertaining to account activity and services
·
Trained new hires individually by shadowing
and implementing side by side training
·
Developed bi-monthly strategies in
offering bank services to customers
·
Collected ATM transactions and prepared
for end of day pick up
·
Implemented company rules and
regulations
COMMERCIAL RESOURCES TAX GROUP, INC. –
BREA, CA
Administrative Assistant,
February 2006 – November 2006
·
Performed Direct and Special
Assessments for all of Los Angeles and Orange County commercial properties
·
Answered six phone lines and
transferred calls in a timely manner
·
Contacted clients requesting property
water bills and documentation
·
Mailed new client proposals and updated
Act system with customer information
·
Requested one to three years of water history
from the city for each commercial property
·
Calculated yearly refunds based on
water usage for properties
·
Issued letters to clients based on
refund eligibility
·
Filled out documentation in an
effective and efficient manner
·
Submitted documentation to the city for
refund distribution before April and October deadlines
·
Managed 10 to 15 files on a daily basis
·
Organized files in alphabetical order
·
Aided colleagues with their files upon
completion of own responsibilities
·
Used programs such as: Word, Act, Win 2
Data, Excel , Outlook and Internet Research
CALIFORNIA STATE UNIVERSITY, FULLERTON
Fullerton,
CA
Graduation May 2011
Concentration: Human Resources
Management
Degree: Bachelor of Arts- Business
Administration
Grade Point Average: 3.38
FULLERTON COLLEGE
Fullerton,
CA
Graduation May 2009
Concentration: Business Administration
Degree: Associates
Grade Point Average: 3.05
0 comments:
Post a Comment