Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Download Resume Format
Danna Velez
309 Beckham
CT, Manassas, VA 20001
Cell: (571)
535-9876
E-mail: danna@gmail.com
Skills and
Experience
·
Cisco
Certified Network Associate CCNA (2012)
·
CompTIA
Security+ Certified (2010)
·
CompTIA
Network+ Certified (2010)
·
CompTIA
A+ Certified PC Technician (2009)
·
Installing Windows (XP, Vista, 7) operating
system and installing the most up-to-date software and security patches
·
Creating baseline images of completed
operating system installations with Symantec Ghost
·
Maintaining security updates of baseline
images with software such as Microsoft Baseline Scanner, Retina, and Gold Disk
·
Creating Batch, Powershell, and VB Scripts
for software deployment
·
Maintaining user accounts in Active
Directory, Blackberry Enterprise Server, and Deltek
·
Troubleshooting TCP/IP connectivity problems,
mapping network printers/file shares, and
VPN connectivity problems using security tokens and software application
issues
·
Providing remote assistance using applications
such as Dameware, GoToAssist, Remote Desktop Protocol, and VNC
·
Administering VMWare Lab Manager and
providing technical support to end users
·
Providing technical support for endpoint security
applications such as McAfee
·
Ticket handling process with systems such as
IBM Maximo Ticket System and Clarify
Education:
·
Northwest Vista College, San Antonio, TX
·
Degree and Certificates
Associates
of Applied Science in Information Security and Assurance 2010
Network
Security, Wireless, and Cisco PIX Firewall Technician Marketable Skills Award
Linux and
Unix Administrator Marketable Skills Award
Cisco
Certified Network Associate Marketable Skills Award
Work
History:
Northrop
Grumman-Systems Integrator 08/11-Present
McLean, VA
·
Work with GIS application systems such as
ArcGIS to integrate the custom made application with external peripherals which
are enhanced to work with the system
·
Create quarterly baseline images using Norton
Ghost after administer security patches
·
Work with software testers to ensure that the
system is working properly after changes have been made to the baseline and
troubleshoot any functionality issues that may arise
·
Provide telephone support for the system to
end users in the field by recreating troubled instance in lab environment and
troubleshooting
·
Provide adequate technical bulletins on
updated components
BAE
Systems-Help Desk Technician 01/11-08/11
Sterling, VA
·
Provide remote desktop and call-based
troubleshooting for users, which involves the following:
·
VPN configuration for users, including
installation, diagnosing, and troubleshooting for Juniper Network Connect and Dame
ware Remote Control Console
·
Administering Active Directory within a
Windows environment (XP, Vista, 7) which includes troubleshooting issues
stemming from Exchange servers (BES, Profile Mappings)
·
User Account unlocks, resets, disables, and
network access requests
·
Printer Mapping and Folder Access Requests
·
Provide network connectivity issues and
configuration of wireless and Ethernet connections
·
BES (Blackberry Enterprise Server)
administering, including sync issue troubleshooting, enterprise activations,
and password resets
Convergent
AHC-Help Desk 10/10-11/10
Gainesville,
VA
·
Provided remote desktop and call-based troubleshooting for
users
·
Provided local support as well for onsite users
Unisys-Field
Support Technician 08/10-10/10
Chantilly, VA
·
Troubleshoot and Fixed Dell laptops and
desktops
·
Provided onsite customer service
Northwest
Vista College-IT Internship 01/10-05/10
San Antonio, TX
·
Worked closely with the network team in
trouble shooting network problems
·
Was trained on how to migrate a Microsoft SQL
database from one server to another
·
Created tickets using remedy and assigned
them priority
·
Applied an operating system image to desktops
using Norton Ghost and Microsoft Deployment Tools
2wire-Tier
1 Technical Support 01/09-08/09
San Antonio, TX
·
Provided over the phone technical support and
customer service
·
Logged all support calls in Clarify
·
Provided remote desktop support using VNC
tools
References
provided upon request
Download Resume Format
0 comments:
Post a Comment