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KAYLA CLARIN
309 73rd
Street East · Inver
Grove Heights , MN 55001
651-208-9876 · kayla@gmail.com
EDUCATION
/ PROFESSIONAL DEVELOPMENT
·
Currently studying for CCNA
Dakota County Technology College,
Eagan, MN
·
Networking
Dakota County Technology College,
Eagan, MN
·
Associate of Science in Aircraft Electronics,
Radar systems & Avionics
NEI College of Technology,
Columbia Heights, MN
TELECOMMUNICATIONS:
PBX Technician
Accomplished
Telecommunications Professional with 11 years of demonstrated achievements
updating software and MACs (Moves, Adds, and Changes) for multiple systems
including InterTel 3000, Avaya G3, Avaya Prologic, Executone 84 & 108, Sun Microsystems computers. Delivers process
enhancements and product improvements through creative problem solving. Skilled
communicator and negotiator. Works well independently or part of a team.
Dedicated to delivering exemplary customer service.
Areas
of expertise:
Administer all business operations - Altered corporate climate by positively impacting attitudes
among upper and middle management - Assisted in moves, adds and
changes - Call Center Tracking - Cell Phone Configurations - Coordinated vendors - Established a disaster recovery
plan
- Interfaced
with vendors - Managed multiple projects for corporate and off-site retail
locations
- Moves,
Adds, and Change - Ordered and maintained equipment - Performed daily, weekly and monthly system backups - Performed all maintenance and
updates
- Placed
equipment orders - Problem Solving - Programmed cell phones - Programmed and implemented
changes to the PBX and voice mail systems for employees and corporation - Recognized for delivering high-quality customer service - Resolved vendor billing errors - Received management assistance to start an independent
business as a way of being thanked for a job well done - Repaired cables, jacks and
phone equipment - Telephone Equipment Maintenance - Tested disaster recovery
equipment
- Traced
wiring problems - Tracked call center operations - Troubleshoot problems for
clients across the country including programming phone switches, tracing wire
problems and performing system maintenance - Vendor Relations
SOFTWARE:
AT&T Interactive Advantage - AT&T Route It - MS
Outlook - MS Excel - MS Word
PROFESSIONAL
EXPERIENCE
THE TELECOM GEEK, INC., Inver Grove Heights , MN
·
2007-present
A privately owned company providing telecommunication services to a
variety of clients.
Owner / Operator
SCHWING AMERICA, INC., St. Paul , MN
· 2006-2007
A construction equipment manufacturer.
Telecommunications Technician
MINNESOTA MUTUAL / SECURIAN, St. Paul , MN
· 2004-2005
A securities company dealing in 401k and retirement
investment plans.
Telecommunications Technician.
TEK SYSTEMS, Bloomington , MN
· 2004
A placement company working on a “trial for hire” basis.
Telecommunication Technician
BEST BUY, Richfield , MN
· 1998-2003
An electronics retail store.
Senior Retail Telecommunications Technician
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