Associate Engagement Manager Resume Format in Word Free Download -->

Associate Engagement Manager Resume Format in Word Free Download

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Sara Mulugeta
309 W 78th Street, Inglewood, CA 90001
310-908-9876
sara@att.net

Summary

·     Proven success in leading teams and developing professional sills in others.
·     Create and maintain excellent relationships with clients and colleagues.
·     Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively.
·     Skilled in handling all facets of operational management including customer service, financial control, sales and marketing, and inventory control.
·     Human resources skills ranging from performance management, recruiting, hiring, training and coaching.

Education

B.S. Degree in Management

University of Phoenix, Gardena, CA

MBA Psychology
University of Phoenix, Gardena, CA

Certifications

Situational leadership—2006
How to Become an Effective Communicator—2008
Inclusive Work Environment—2007

Career History & Accomplishments


Associate Engagement Manager, Jcpenney                                                             2010-2012
. Maintain a positive and inclusive associate relationship environment
. Effectively assess training needs and deliver, and execute development and training programs
. Drive sales and profit through people by coordinating the sourcing and selection process                     . Recommend final candidates for all hourly and store management positions openings
. Owned the metrics of the HR scorecard- turnover, training certification, diversity, and safety

Store Manager, Bath and Body Works                                                                 2007-2008
·     Completed all faces of retail management including client relationships, training, scheduling, visual merchandising, sales, marketing, inventory control, performance management, payroll and banking.
·      
Store Manager, Starbucks                                                                                   2006-2007
·     Completed all essential customer service and project management function including recruiting, hiring and training, human resources, shipping and receiving,, loss prevention, banking, and organizational development.

Store Sales Manager, Lane Bryant                                                        1995-2006                                               
·     Performed general sales functions including competitive selling, customer relationships, promotion development, and all facets of management responsibility.
·     Grew business by 17% over a five year period, and won numerous awards for performance.
·     Attended job fairs representing district and recruited, hired and trained holiday staff, including management candidates.
                                                                                                                                                                                              
Store Sales Manager, Leeds Shoes Stores                                       1989-1995        

.   Managed all aspects of business including: banking, payroll, performance management,
    recruiting, hiring and training of staff.

.   Received best customer service awards for three consecutive years and outstanding
    performance awards for four consecutive years.
                                                                                                                                        



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