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Bella Dokyi
309 Deerfield Road,
Suite 309
Lebanon, OH 45001
513-388-9876
bella@yahoo.com
Professional Summary
- 10+years
experience as in setting up new user computers and configuring computers,
diagnosing, troubleshooting and correcting technical issues and supporting
end users.
- 10+years of
updating and maintaining windows operating systems, assist in management
and maintaining of IP networks.
- 8+years
experience working with LANS/WANS
- 8+years
experience in designing , implementing, troubleshooting and maintenance of
servers, upgrading and running updates and patches
- 5+years
experience working with Active Directory and MS Exchange
- Excellent
communication and diagnostic skills, and rarely escalate issues to next
level.
- Self-starter and
able to initiate process and system improvements.
Education
Bachelor of Science
Technical Management
(Network and
Communication Management)
Devry
University
August 2011
|
Associate of Applied Science
Computer Networking Systems
ITT Technical
Institute,
September 2009
|
Certification
|
Microsoft
Certified Professional
(Managing & Maintaining a MS Win Server 2003 Environment)
April 2009
|
A+ Certification
CompTIA
March 2009
|
Dell
August 2009
|
Dell
August 2009
|
Dell
August 2009
|
Gateway Certified Computer Technician
Gateway
Lanaca, Cyprus
|
Technical Skill
Summary
Operating Systems
|
Hardware
|
Software
|
Networking
|
· Windows 98
|
· PC’s
|
· Word
|
· Active
Directory
|
· Windows NT
|
· Cabling
|
· Excel
|
· Exchange
|
· Windows XP
|
· Routers
|
· PowerPoint
|
· TCP/IP
|
· Windows 2000
|
· Hubs
|
· Visio
|
· DHCP
|
· Windows Vista
|
· Switches
|
· Symantec
Ghost
|
· LAN/WAN
|
· Windows 7
· Windows
2003 Server
· Windows
2008 Server
· Linux
 |
· Peripherals
· Mobile
Devices
· Servers
(Dell PowerEdge)
|
· Partition
Magic
· MS
Outlook/OWA
· Symantec
Backup Exec
· Trend
Micro Antivirus
|
· Wireless
· Group
Policy Management
· VoIP
|
Work History
Systems
Administrator 06/2009
– Present
Epic Technologies Lebanon, OH
- Keep records
of all IT equipment and advising when an upgrade is needed
- Install,
configure and maintain network, hardware and software
- Responsible
for assigning Group Policies
- Responsible
for Capacity Planning
- Setup user accounts (Active Directory)
and e-mails (Outlook) for new employees
- Responsible
for backups and tape rotation using Symantec Backup Exec. Software
- Responsible
for updating and upgrading of Servers and Workstations
- Responding
to User support via telephone, email and User Support ticketing system
- Responsible for
PC, Server and Printer repair
- Configuring
of APs with SSID, authentication, IP/gateway/mask information, encryption
schemes, setting up MAC filtering, radio channels
·
Using wireless network management software
tool to monitor and provide support of the overall network
- Responsible
for procuring and managing of IT Equipment
- Software
support, troubleshooting and rollout of new equipment
- Good
documentation of network and user issues and resolutions for future
reference
- Setting
up of multiple Wireless routers and wireless workstations (Mobile Devices)
Assistant Team Lead 07/2005 – 01/2009
ZF Steering System Hebron, KY
- Conducted
team meetings to inform members of what product to run during that shift
and assist in training new team members; number of team members averages
around 15
- Set
up line and change computer programs and parts for steering gear for Volkswagen
- Diagnosed
and repaired operator stations by over-writing faulty operator stations
via touch screen computers
- Closing
duties include shutting down all operator stations
- Wrote
production report for end of shift
Field Technician 12/1995
– 07/2001
Sambus Company
Limited Accra, Ghana
- Installed,
configured and maintained network hardware and software
- Responsible for
PC, Server and Printer repair
- Managed
Backups for client networks
- Migrated
server system from Novell to Windows NT 4.0 platform by changing wiring
system from coax cable to UTP, utilized imaging software to move loads
(programs) from Novell to NT Servers, and created new user accounts for
accessing the NT Servers.
- Installed
and configured Win NT, Win 95, Win98, Win XP and other Microsoft operating
systems and applications
- Analyzed
network system and recommended upgrades for service packs and patches
- Designed
and implemented structured cabling on client premises
- Performed
help desk function for various customer issues
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