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Brittany Sticlaru
Home (509) 557-1234 15
Hale Ave W
brittany@gmail.com Omak,
WA 21212
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Summary of Skills
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4 years US ARMY
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6 years management
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10 years customer service
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Superior skills in communication and customer service
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Proficient organization skills
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Unprecedented problem solving skills
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Excellent performer in rapidly changing environments
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Expert in Microsoft Office suite
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Expert computer skills
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Employment
Summary
Assistant
Store Manager 05/2003-11/2008
Home
Depot Omak, WA
Responsible
for over $6,000,000 of inventory daily. Manager of 120+ associates. Responsible
for hiring new employees, training, performance reviews, and disciplinary actions
including terminations. Directly responsible for leading, motivating and
developing associates. Responsible for resolving customer service complaints,
providing solutions that maintain customer loyalty and protect company assets. Constantly
looking for ways to streamline the business through the use of technology. Responsible
for controlling business costs while maintaining strict budgets
Certified
Product Specialist 08/2002-11/2002
CompUSA Tacoma, WA
Provided
excellent customer service and assistance with complicated computer sales.
Assisted customers with setup and operation of computers, wired and wireless
networking, and various peripherals. Performed general troubleshooting and
provided assistance on malfunctioning computer and networking products in
person, as well as providing over-the-phone assistance.
Lead
Sales/Product Specialist 07/2001-07/2002
Best
Buy Frederick,
MD
Focused
on sales and technical training for individuals in the computer sales
department. Provided customer service in customized computer sales. Evaluated
individual sales performances and reported progress status.
Senior
Technical Assistant 03/2001-06/2001
Systems Plus Inc, Department Of Labor Washington,
DC Assigned to
help desk providing user level support. Logged all calls using Support Magic
trouble ticket software. Ensured that response time (from initial report to a
technician’s arrival) was prompt, swift, and reliable. Performed Windows 98 and
Windows NT 4.0 installations in coordination with baseline loads of new
machines.
Field
Service Technician 03/2000-12/2000
Dish
Network Baltimore, MD Installed Dish
Network DBS (Direct Broadcast Service) Systems. Was responsible for over
$20,000 worth of inventory daily. Worked on location in private residences
daily, performing professional installations and maintaining good customer
relations. Installations required cable pulls through walls (wall fishing),
splicing of RG-6/CAT5 cables, and various other cabling scenarios. Installed
numerous LANs for 2-way satellite internet, supporting up to 10 users.
Communications
Center/Tech Control Technician 01/1999-02/2000
Army,
362nd Sig Co Yongsan, Korea Responsible for
the maintenance and 24-hour readiness of numerous active high-priority circuits
ranging from in country, Sea-Based Naval Vessels, and CONUS, utilizing multiple
transmission mediums. Specialized in specific troubleshooting equipment such as
FireBERD 6000M, Multi-channel Digitizing O-Scopes, and TIMS line level testers.
Performed preventative checks and services on multiple pieces of communications
equipment including KG-84, KIV-7, digital and analog modems (both copper and
fiber). Provided in-house and over-the-phone troubleshooting and repair advice
for other technical control facilities and distant end users throughout the
Republic of Korea.
Radio
and Communications Systems Technician
03/1997-12/1998
Army, 63rd Sig Bn USA & Korea Worked in an Electronic Maintenance
Facility (EMF) repairing various types of military communication equipment
including RT-524, SINGARS, Power Supplies, KY-68, and various crypto equipment.
Repaired all equipment down to the component level using schematics,
flowcharts, and equipment-specific troubleshooting tools. Installed and
repaired all communications equipment in a field environment, maintaining
24-hour support for the duration of the field exercise. All field work, repair,
and maintenance was preformed in vehicle-mounted mobile electronic shops.
References Available Upon Request
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