Johns Creek, GA 30001
US
SUMMARY
Results driven Manager with a proven record of success, including increasing front end sales and reducing on hand inventory shrinkage in a competitive retail environment.
Customer Satisfaction, Leadership, Goal Oriented
Employee Development, Vendor Satisfaction
Inventory Control, Loss Prevention
EXPERIENCE
Food Lion Corporation March 2007 - Present
Management, Charlotte, NC
Responsible for assisting the Store Manager with the day to day operations of entire store. Direct authority over Grocery Sales Manager, Health and Beauty Department, Frozen Food and Dairy Department. Responsible in providing store employees role model for excellent customer service standards, leadership, motivation, and values and vision of the Food Lion Corporation. Responsible for overseeing the entire store operation in absence of the Store Manager.
Rite Aid Corporation 2000-2006
Store Manager, Houston, PA (August 2006 to December 2006)
Store Manager/Concept Manager, Imperial, PA (May 2006 to August 2006)
Store Manager, Bethel Park, PA (December 2002 to May 2006)
Store Manager, Imperial, PA (September 2001 to December 2002)
Assistant Store Manager, Bethel Park, PA (June 2001 to September 2001)
Assistant Store Manager, Library, PA (February 2001 to June 2001)
Assistant Store Manager, Imperial, PA (September 2000 to February 2001)
Oversee up to 25 employees, including cashiers, sales associates, photo department, shift supervisors, assistant manager and pharmacy technicians and interns. Monitor store budgets and sales goal plans. Review profit and loss statistics and other financial reports to identify sales and expense control opportunities.
Schedule all employees, including front end and pharmacy, so as to provide sufficient coverage for quality customer service.
Develop daily customer service topics with a focus on increasing sales, sustaining customers and loss prevention awareness issues.
Train new employees on cash register operations and customer service priorities.
Maintain merchandise layouts, including seasonal goods, new item revisions, price markdowns, and inventory preparation.
Coordinate office procedures with management staff, pharmacy personnel and support staff.
Sam’s Club 1989-2000
Store Operations, West Mifflin, PA (1993-2000)
Store Operations, Irvine, CA (1989-1993)
Responsible for employee training, development and customer relations. Served as point of contact for all customer questions, requests and returns. Handled customer service, complaint resolution, stock receiving, and club membership. Worked in all departments, including grocery, seasonal, bakery, produce, and health and beauty aids.
KEY ACCOMPLISHMENTS
Coordinated the preparation and grand opening of a Rite Aid World Concept Store, including the hiring of ten front end associates and the initial stocking of merchandise in excess of $500,000.
Increased year-to-date sales by 20% and reduced front end shrinkage from $56,000 to $13,000 in a ten month period.
Exceeded average year to date EBITDA earnings by over 440% over a three year period.
Reduced loss prevention auditing requirements from twice a month to once a year by substantially reducing shrinkage valuations from $65,000 to $23,000 over an eight month period.
Developed daily customer service topics with a focus on increasing sales, sustaining customer and loss prevention awareness.
EDUCATION
Business Management courses, Community College of Allegheny County, Pittsburgh, PA, 1999-2000.
US GA Savannah
US NC
US NC Charlotte
US GA Atlanta South
US GA Atlanta North
US GA Atlanta
US GA Northeast
Food and Beverage Production
Hotels and Lodging
Internet Services
Management Consulting Services
Retail
Sports and Physical Recreation
Staffing/Employment Agencies
Travel, Transportation and Tourism
Wholesale Trade/Import-Export
Managerial Consulting
Store/Branch Management
Supplier Management/Vendor Management
Wholesale/Reselling Sales
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