Assistant Night Manager Resume Format in Word Free Download -->

Assistant Night Manager Resume Format in Word Free Download

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Mumtaj Bano
309 McChoen Drive, Fayetteville, NC 28001
(305) 316-9876
mumtaj@yahoo.com
                               

Objective

Seeking a challenging position in a vibrant customer oriented service organization to capitalize on my extensive customer service skills whilst utilizing my analytical ability along with my creative problem solving strengths.   

ACCOUNT EXECUTIVE

Sound experience in hotel operations, excellent customer service in dealing with guests along with good night audit procedures using various systems.  Proven ability to train and motivate co-workers, handle multiple projects and meet deadlines along with excellent telephone skills.
Good analytical, problem solving, and written and verbal communication skills in dealing with customers, co-workers and with all levels of management. Team player with solid organizational and leadership ability along with being a high energy, results-oriented individual with proven achievements.

Independent Contractor                                                                    2008-Present
Sales of various items including Melalecua Products and other products.

Assistant Night Manager
Westin Colonnade Hotel, Coral Gables, FL                             Employed (2007-2007)
                                                           
For this short term assignment, I managed a hotel staff as an Assistant Manager. My key duties included: 

·         Property Management – Managed property of 168 rooms during shift along with colleagues and satisfying guest needs.

·         Guest Relations – Meeting the needs of walk in guests by negotiating a realistic rate while “up selling” rooms (and rates) to increase company revenue. 

·         Guest Recognition – While in this position, I received three (3) guest recognition comments through Starwood Hotels & Resorts, the parent company.

Duty Manager, Miami Beach, FL                                            Employed (2006-2007)
Four Points Sheraton
                                                           
As Duty Manager, my responsibilities include directing maintenance work, managing staff, creating schedules, adhering to set budgets, and working to create an atmosphere of guest satisfaction which exceeds company objectives.  My key projects included:
                       
·   Property Management – Managed property of 216 rooms during shift and satisfying guest needs utilizing the resources available.

·   Guest Management – Utilized creative methods to meet guest needs.

·    Guest Recognition – While in this position I received several guest recognition which was forwarded to my manager (Front Office Manager).                                                       Duty Manager, Coral Gables, FL                                             Employed (2003-2006)
Holiday Inn
                                                                           
My work as a Duty Manager includes similar responsibilities to my previous work, including the management of staff and the satisfying of guest needs. My key work included:
                       
·    Property Management – Manage property of 168 rooms during shift and, as expected, performing and providing excellent guest satisfaction and service.

·    Guest Satisfaction – Meet the needs of walk in guests by negotiating rates which are good for the customer yet meet our company’s sales requirements.

·   Awards for Guest Service – Recognized and awarded Employee of the Month for October and Employee of the Year in 2004.  These awards were bestowed based on the providing of outstanding customer services which, according to Holiday Inn Corporate, “went above and beyond the call of duty” for the position and tasks assigned.

Duty Manager, Miami, FL                                                       Employed (2003-2003)
Crowne Plaza Hotel
                                                           
The Duty Management work engaged included staff management, budgeting, customer service, employee scheduling, and working to create an atmosphere of guest satisfaction which exceeds company objectives.  My key work included:
                       
·          Property Management – Manage property of 304 rooms during shift while providing excellent customer service and guest satisfaction at all times.

·          Guest Transportation – Managed the transportation for all guests to and from Miami International airport.

  • Guest Check-In – Managed the check in and check out of guests on a daily basis, and supervised the Guest Services Representative to ensure excellent customer service was being provided at all times.


Duty Manager, Miami Lakes, FL                                             Employed (2001-2002)
Don Shula’s Hotel & Golf Club
                                                           
At Don Shula’s, my work included auditing duties in which I excelled.  As Duty Manager, each day included the requisite management of staff, coordination of schedules, filling in for other team members, and handling day to day operations.  My key work included:
                       
  • Property Management –Managed property of 84 rooms at Golf Club and providing VIP customer service to important Don Shula clients and customers.

  • Auditing – My duties included Night Auditor work, balancing the books and pointing out discrepancies to upper management along with recommendations.

  • Main Auditor – Work in this capacity when the main auditor had his night off at the property on Main Street, Miami Lakes.

Founding Partner & Director, Guyana, South America                      Employed (1998-2000)
PQS Distributors Incorporated
                                                           
As Founding Partner and Director, I coordinated all aspects of our procurement and distribution activities.

  • Company Management – Managed the company, utilizes human, financial and technical resources, and coordinated distribution efforts.

  • Marketing – My duties also included marketing the company’s services to other Guyanese firms and to interact with suppliers in the Caribbean, USA, UK, China etc utilizing the various communication tools available.

  • Strategic Direction – Provided a corporate strategy and financial blueprint for growth which  resulted in first year sales of 25%

Education, Accomplishments & Training
·          High School Diploma
·          Licensed Security Officer – Class D
·          Proficient with Microsoft Office 2007 Suite, (Excel, PowerPoint, Word)
·          Course Completion - Principles of Total Quality Management - CAGI
·          Course Completion Marketing Management Training - (Consultative Association of Guyanese Industry Ltd)
·          Course Completion Market Analysis (Consultative Association of Guyanese Industry Ltd)
·          Course Completion Retail Marketing (Consultative Association of Guyanese Industry Ltd)
·          Certificate of Outstanding Service - Holiday Inn (Coral Gables)- Employee of the year 2004
·          Certificate of Excellence – Holiday Inn (Coral Gables) Associate of the Month - October 2004
·          Core Curriculum in Hospitality Excellence – Voluntary Educational Program Training Trust
·          Certificate of Achievement - Galaxy/UX Training System (Galaxy Hotel Systems)
·          Certificate of Completion - Controlling Alcohol Risks Effectively (CARE)
·          Professional Sales and Marketing -  (Zeneca Pharmaceuticals)
·          Management Courses – Neal & Massy Caribbean Training
·          Participation Award – In-house Neal & Massy Caribbean training for the following:
·          Strategic Planning Sessions
·          Effective Supervision
·          Coaching the Sales Team
·          Volunteer Muslim Chaplain: Miami Dade Corrections
                                                                Broward County Corrections
                       





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