Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
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Anna
Wilson
_______________________________________________________________________________
309 Hollow
Maple Drive , Charlotte , NC 28001 704-900-9876 wilson.anna@gmail.com
Summary: Managerial
professional with more than fifteen years experience in employee relations,
sales,
merchandising
and project management. Proven leadership, supervisory, sales, communication,
problem
solving and organizational skills.
Experience: Wachovia/Wells Fargo
·
Answer
incoming customer calls in a business banking call center.
·
Average
70-90 calls per day while maintaining high level of customer satisfaction and
retention.
·
Promote
products and services to identify sales referrals.
·
Meet
daily sales quotas.
·
Research
information online by utilizing multiple software programs.
·
Resolve
challenging customer inquiries.
·
Compliance
Award Winner.
SunTrust Bank, March 2008-June 2009 Assistant Branch
Manager
·
Demonstrated
sales leadership by opening 186 Checking accounts, 96 MMA/Saving
accounts and 42 CDs in
eight months, resulting in deposits of more than $2,000,000.
·
Exceeded
yearly branch goals by generating sales of $1,100,000 mortgage/line of credit
sales contributing to
$3,600,000 in branch sales.
·
Increased
awareness of the SunTrust brand within the local business community by marketing
SunTrust Bank to area businesses, resulting in 42 new business accounts in
six months.
·
Prime
Performance Initiative (PPI) Champion
o
Increased
branch customer service scores by 13% over a four month period
through coaching and
training of all staff.
o
Outstanding
personal customer service, tele-consulting and financial analysis of prospects
exhibited by attaining 100% PPI score from numerous customer comments.
·
Supervised
Head Teller and ran Teller drawer on daily basis.
·
Mentored
Teller by coaching and training on mortgage related sales and operational
components, resulting in a 25% increase in mortgage sales, as well as
employee’s
promotion to Head Teller.
·
Developed
relationship with Safeway Store Manager resulting in monthly meetings with
Safeway employees to market SunTrust promotions and personal banking needs.
·
Public
Address (PA) Champion—Increased sales and brand awareness with Safeway
employees and customers through consistent use of PA announcements within
Safeway.
Chevy Chase Bank, May 2005-November 2007 Assistant Branch Manager
·
Branch
Business Specialist—Ensured compliance with the Patriot Act for all
business documents.
·
Safe
Box Specialist—Chosen by District Operations for 4-month project to organize
and clean up all safe boxes in region to meet the 3 Phase Standards (Lease,
Computer and Access Records). Completed project one month ahead of deadline.
·
Developed
and fostered exclusive relationships with mortgage brokers resulting in
$1,000,000 personal and $2,700,000 branch home equity sales.
·
Increased
branch operations audit score from 89% to 97%.
·
Fourth
among 125 peers in overall sales for the entire district.
·
Outstanding Customer Service—Several customers have contacted
corporate
headquarters to
commend
personal customer service.
·
Fraud Prevention—Prevented several fraudulent attempts against
Chevy Chase Bank resulting in a $12,000 savings over a three month period.
Starbucks, January 2004-April 2005 Assistant Manager
·
Contributed
to the profitable management of the food program by driving revenue growth,
managing product mix to enhance profits and managing markouts to target
levels.
·
Tracked
product performance to budget and developed strategies to exceed plan.
·
Managed
relationships and issue resolutions with distributors.
·
Coached
food specialists and partners on corporate policies and procedures.
Kids R Us, July 2002-December 2003 Assistant Manager
·
Analyzed
sales figures and consumer/market patterns to generate revenue.
·
Established
and maintained client relationships to foster customer loyalty.
·
Implemented
Loss Prevention guidelines and maintained all aspects of
inventory control.
·
Supervised
Sales Associates; conducted staff meetings; instructed associates on
training and procedural issues; wrote
and presented performance evaluations;
screened and interviewed Sales
Associate applicants.
Lord and Taylor, 1998-March 2002 Area Sales Manager
·
Analyzed
sales figures and consumer/market patterns to generate revenue.
·
Established
and maintained client relationships to foster customer loyalty.
·
Implemented
Loss Prevention guidelines and maintained all aspects of inventory
control.
·
Supervised
Sales Associates; conducted staff meetings; instructed associates on
training and procedural
issues; wrote and presented performance evaluations; recruited,
screened and interviewed
Sales Associate applicants.
United States Air
Force,
1989-1993 Sergeant
Education: Banking Courses
·
Mortgage 101, Consumer Lending, Fundamentals of Fair
Lending
·
Loan Closing
·
Keys to Effective Supervision
·
Build a Winning Sales Team
·
Managing Conflicts
·
Establish Customer Relations
·
Maintaining a Positive Environment
·
Managing
Cash and Vault Functions, Managing a Secure Work Place
·
Advanced
Fair Lending, Bank Security Fraud Basics
·
Foundation
of Management, Diversity Awareness
·
Identity
Theft, Anti-Money Laundering, Online Payroll and E-Banking
·
Ethics
and Code of Conduct
Skills: MS Word, Excel, PowerPoint
_______________________________________________________________________________
Anna Wilson 2 of 2 704-900-9876
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