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Tulsa , Oklahoma 74001
Cingular
Wireless Call
Center , Tulsa , OK
Working for Cingular Wireless, I assisted customers with routine requests, questions and concerns through research and resolution as a customer service representative. I provided pricing and service information as needed, received and answered customer questions, complaints, and billing inquiries. Answered questions regarding operation of phones and accessories; explained proper phone usage.
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Joy Thompson
309 S. Darlington Ave.
918-284-9876
Joy@cox.net
Objective
I want to join a progressive organization in or related to the information
technology or customer service fields. To become a contributing member of the
staff, utilizing my education and business experience to achieve and surpass
personal and corporate goals.
Education and Certifications
5/1997
Northeastern State University , Tahlequah ,
OK
Bachelors Degree
Mass Communications
12/2005 Pelco
System Administration Certification, Clovis ,
CA
1994-1997 obtained
numerous OIPA awards for news stories and features written for The
Northeastern.
Work Experience
Asset
Administrator
4/2009 to 10/2011
Cherokee Nation
Businesses, Catoosa , OK
As an Asset
Administrator, I oversee the daily and long-term management of the Desktop and
Laptop hardware and software assets within the organization. This includes planning, monitoring, managing
installations, recording software and hardware licenses to ensure compliance
with vendor contracts. I also develop
and implement procedures for tracking company computer assets to oversee
quality control throughout their lifecycles.
Surveillance
agent/technician
9/2007 to 4/2009
Cherokee Entertainment,
Catoosa , OK
Technician: As and agent/technician, I am responsible for upkeep
and maintenance to our video recording servers and also for installing new
servers and cameras as needed. I monitor access control, installing locks and
proxy card access points around the casino and other properties of the Cherokee
Nation Resort.
Agent: As an agent for the surveillance department, as needed, I perform
reviews, audits and other tasks using audio and video surveillance to protect
the assets of the Cherokee Casino and Resort.
Surveillance
Technician/Officer
6/2005 – 9/2007
Osage Million
Dollar Elm Casino, Sand Springs ,
Oklahoma
Technician: Responsible for evaluating, making recommendations,
and installing all security/surveillance cameras, recording system components
and switches. Performed all duties in accordance with Company core values, the
objectives of the Osage Nation, internal policies, procedures and controls, as
well, as applicable laws and gaming regulations.
Officer: Responsible for protecting assets and maintaining the integrity of the
company using CCTV (Closed Circuit Television) and floor observations. Conducting
investigations into all casino related accounting activities including gaming
machines, all cashiering operations, and count rooms. As an officer, I operated
all surveillance equipment with a high degree of skill, including but not
limited to DVRs, VCRs, monitors, switchers, computers, controllers cameras and
digital recording devices. I provided CCTV and personal observations of all
departments and applicable job functions to assure compliance with established
laws, regulations, policies, procedures and internal controls.
Classroom
Integration Consultant
1/2000 -
5/2005
HATCH, Winston-Salem , NC
I was accountable
for accurate communication with each salesperson, customer, and manager for
their territory. I made the initiative to schedule sales calls with new
customers in their territory. I was proactive on appointments in seeking
information on an administrative level and learning about program standards,
funding, cycles, etc.
Proficient in the
sales tool we used, Goldmine. I was proactive in finding new customers in their
territory while out performing normal CIC duties. I consistently created new
business opportunities through creation of needs with accurate probing.
I provided my
salespeople and manager with accurate and additional information about the
customers visited or called. Provided email reports five times or more during
the week.
Communicates with
their salespeople about new customers and provides any additional information
to help with scheduling and/or closing a sale. Maintenance and drop in
techniques were superb due to continuous work and communication with
supervisor. My schedules were extremely efficient and supervisor was aware of
every detail.
(There was a period of 9 months where I was laid off from Hatch. In
this time, I went to work at Cingular in their call center)
Customer
Service Representative
4/2003 – 2/2004
Working for Cingular Wireless, I assisted customers with routine requests, questions and concerns through research and resolution as a customer service representative. I provided pricing and service information as needed, received and answered customer questions, complaints, and billing inquiries. Answered questions regarding operation of phones and accessories; explained proper phone usage.
I also coordinated with all sales channels for retention efforts on
existing customer base. Another duty was the sell of wireless services,
corresponding products and enhanced services. There was occasionally collection
of past due balances. I maintained appropriate records, prepared required
reports, and updated customer accounts on a computer terminal.
Local
Provisioner I
7/1999 -
9/1999
MCI/ WorldCom
through TAD Telecom, Owasso ,
OK
As a contracted
employee, through TAD Telecom for MCI/WorldCom, my responsibilities included
the designing of DSO circuits for business customers along the eastern coast.
This included feature building and addition of lines to an existing customer
necessary to provide a business with dial tone. Orders worked included:
LK-1/Portouts/Winbacks/Disconnects/New Installation. Constant electronic
transmission and clarifications by phone of orders to local exchange carriers
and very involved documentation were both extremely important job functions. I
was able to complete numerous orders with great satisfaction from the customer.
HTML:
Created and updated
a personal Angelfire.com webpage for 5+ years.
Created and
updated a website for a company website for Wilson Excavating in Tulsa
AP experience:
During college at
NSU, I received numerous OIPA (Oklahoma Intercollegiate Press Association)
awards for my writing on The Northeastern, the university’s newspaper. I also
had submissions to the Muskogee Phoenix and wrote sports and news for the local
radio station I was interning for, KTLQ.
For both newspaper
and radio, I used AP writing style. Total years experience, 4-5. I still have
my AP Stylebook to this day and refer to it often.
BLOGS/Messengers/Downloads:
I have used mIRC
for chat and downloading information peer-to-peer since 1994.
I have utilized
MySpace, Twitter, Facebook and Yahoo groups.
I am familiar with
a number of other social forums (blogs and forums)
Skills
CAT-5 and CCTV cabling.
Analog and digital
Computer Training/
Installation/ Maintenance for Windows
Goldmine customer database
PeopleSoft for
asset management
Power Point presentation
building
Surveillance
background
Cherokee Gaming
Licensed
TCOMS engineering
experience
Telephone circuit
design
~~References available upon request~~
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