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Stacy Heffernan
125 SW 114 St.
Village of Palmetto
Bay, FL 33001
786-280-12345
cellular
mailto: stacy125@yahoo.com
Professional
Profile:
Assertive,
bilingual (English and Spanish) Executive with demonstrated superlative prowess
in sales and leadership.
Core
Competencies:
Public
speaking, sales and sales management, closing, technology, process improvement,
channel management, negotiation
Experience:
Area
Sales Manager, SMART Technologies- Miami, FL 9/11-Present
Responsible for all sales efforts within the state
of Florida. Tasked with hitting high revenue target through the coordination
across sales channel executives and salespeople, internal education and
business salespeople, and maintaining high-value customer relationships.
Developing capabilities within the sales channel to exceed quotas and expand
SMART’s presence in corporate, higher ed, and K12.
Business
Solutions Account Manager, SMART Technologies- Miami, FL 1/09-9/11
Quickly
built 65% of the North American pipeline out of 10 of my peers while doubling
my sales quota through the growth of business within the Fortune 500. Worked
with major deployments of SMART's technology at Microsoft,
Kimberly-Clarke, Primerica, Home Depot, Wells Fargo, Disney, UPS, Fedex, and a
wealth of others.
Area
Sales Manager, Imagine Learning- Miami, FL 10/07- 1/09
Sold
computer- delivered English tutorial program to educational institutions.
Within six months I was able to get 11 out of 16 districts into the sales
process, with several accounts in the Caribbean doing the same .I accomplished
more than any other new hire by building a $1,600,000 pipeline (largest in the
company) within 6 months.
Account
Executive, Bear Stearns & Co./Southstar Funding- Miami, FL 2/03- 10/07
Established the Miami territory for Southstar Funding, a
mid sized wholesale lender. I sold Bear Stearn’s lending programs and online
loan processing systems to retail brokerage businesses. Through disciplined
work and an impossible amount of cold calls, Miami became Southstar Funding’s
most profitable region nationwide. I was in the top 10% of sales companywide
and was one of three selected to represent Bear Stearns directly upon
Southstar’s demise. I closed over $150,000,000 in business during my tenure
there by holding myself accountable for taking and making 100+ phone calls and
seeing 10-15 customers per day.
Regional Manager of Customer Care Quality,
AT&T- Atlanta, GA 6/99- 12/02
At AT&T Broadband, I was promoted
five times from my hire date, doubling my salary and increasing my
responsibilities tenfold. My first role was to mentor and train 75 Inbound
Sales Professionals. I was chosen to represent AT&T in a television talk
show interview to discuss our efforts to improve the customer experience. Six
Sigma and Deming methodologies were learned and applied to improve business
processes, work flows, and customer experience. One of my projects involved
restructuring the organization to create more accountability and teamwork among
front line employees, and it resulted in over $13,000,000 in savings in its
first quarter while improving positive customer survey responses by 15%. It
also improved employee morale and even increased call center service levels
while layoffs were occurring.
Executive
Sales Director, Common Ground Communications- Atlanta, GA 6/98- 6/99
Entrepreneurial start up where my partner and I
discovered a need for advertising to the increasing Hispanic populations. I
lead a sales team of five in North Georgia. We sold all forms of advertising
including a magazine “Superahorros” which I designed and published myself.
Retail
and Industrial Specialist, Buckeye International- Atlanta, GA 12/97- 10/98
Responsible for selling to major industrial accounts such
as Ford, Nabisco, Lockheed, and Goodyear. I also added new accounts such as
janitorial services and grocery stores, resulting in my acquiring more new
accounts than any other Sales Rep in Atlanta for 9 months straight.
Education:
Auburn University- Auburn, AL
o
Bachelor
of Arts, Visual Communications, September 1997
o
Bachelor
of Arts, Spanish, June 1997
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