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MAYA VOLTMER

309 Pine Knob Trail                                                                                                         (248) 674-9876 – Home

Clarkston, MI  48001                                    maya@yahoo.com                                         (248) 842-1230 – Cell

QUALIFICATIONS

Area Sales Assistant / Supervisor / Administrative Assistant / Lead Business Analyst with over 20 years of progressively more responsible roles in a variety of commercial, business, and industrial environments.   Proven experience in high-level multi-tasking skills, managing project schedules, meeting deadlines with expediency and accuracy, managing executive level confidentiality and high-level database skills for project tracking, maintenance and reporting.  Demonstrated team dynamics, outstanding organizational skills, and exceptional customer service and communication skills. 

SPECIAL SKILLS

n  MS Office Suite including Excel, Word, Powerpoint, Access, Publisher, and Outlook n  Customer Service

n  Spreadsheets / Presentations n  Lotus Notes n  AR / AP / Payroll n  Various Photo Programs

n  Team Morale n  Training n  Meeting Planning / Preparation n  Word Perfect / Lotus 1-2-3

EMPLOYMENT HISTORY

Fino’s Family Restaurant                                                                                                                                                      May 2011 – Present

Waitstaff

Various Administrative                                                                                                                                                                                                  April 2009 – May 2011

Recruiting, database management, data entry, organization, and territorial mapping.

                                                                                                                                                                                                                               

Combined Insurance, Life / Health Division, Southfield, MI                                                                                        Jun 2007 – April 2009

(Subsidiary of AON Corporation / ACE Limited)

Area Sales Assistant

Assistant to Senior Area Director and 50 Person, 5 State Sales Team including Branch Managers, Sales Managers and Agents

·         Increased sales by promoting Positive Mental Attitude (PMA) through team communications and accuracy of records.

·         Performed weekly tracking of sales with traditional and new markets including weekly payroll processing, new hires, manpower, award standings and ordering, special compensation, terminations, promotions, and demotions.

·         Planned All Area Meetings through the negotiation of arrangement details, presentation preparation and execution of meeting.

·         Sales School Coordination with National Office and Licensing Department.

·         Prepared Accounts Payable Transmittals, Sales Field Chargebacks, and Departmental Expense Processing.

·         Trained new Area Sales Assistants in person and over the phone.

Max and Erma’s, Auburn Hills, MI                                                                                                                                      Jul 2004 – Mar 2007

Supervisor / Administrative Assistant

Supervised up to 30 employees in daily running of restaurant and balanced database through daily database management.

·         Provided customer service to ensure customer base.

·         Supervised employees including end of day closing of the restaurant.

·         Prepared daily balancing of database through ticket and read processing, bi-weekly payroll, monthly inventory, fixing computer problems and general administrative duties as required by management team.

·         Selected for the Purposeful Employee of the Month (2004).

Unrelated - Position:  Personal Caregiver for family friend                                                                                          Jun 2003 – May 2004

MAYA VOLTMER                                                                                                        Page 2

RCO Engineering, Inc., Warren, MI (On Contract to GMNA / Service Operations 24hr CDP Team)                  Apr 2002 – Jun 2003

Data Analyst

Concern Detection Team Member analyzing and identifying potential vehicle issues, thereby reducing future warranty work.

·         Maintained and distributed daily 24hr Concern Detection Process (CDP) Tracking Sheet.

·         Selected as Pilot Team Member for Field Network Database (FIND).

·         Trained System Engineers and Brand Quality Managers in FIND.

·         Won GM People Make Quality Happen Team Award (2002).

Kelly Services, Inc., Pontiac and Troy, MI (On Contract to GMNA / GM Truck)                                                      Sep 1996 – Apr 2002

Lead Business Analyst

Lead analyst that assigned and trained up to 30 Business Analysts supporting the Design Group.

·         Instructed Business Analysts about restructuring or process or procedure changes within the GM Design Group.

·         Trained Business Analysts in the processes and procedures used to support the GM Design Group.

·         Assisted in making common the former processes and procedures during the convergence of GM Car and GM Truck Groups as a Convergence Team Member.

·         Assisted in the development of a website to support GMTG Design Resource establishing a common process between GMTG and contract suppliers as a Pilot Team Member for CSAC (Contract Services Acquisition Center) System.

·         Created and maintained flow charts, personnel charts, databases, presentations, forms, administrative documents, etc.

·         Maintained Employee Profile Database utilized for Time Tracking, Billing and Budget.

·         Administered confidential documentation for GM direct and contract new hires.

·         Managed classification change process, end of assignments, and reassignments for GMTG Design.

·         Interfaced with Contract House Account Managers for GMTG Design Resources Activities.

·         Assembled database for tracking and deployment of new Unigraphics NT Workstations.

·         Coordinated database for Problem Concerns from Validation Build Center through completion of Design Change Authorization, Engineering Work Order, and Program Release Directions.

·         Recreated and maintained confidential database for the GMT800 Platform transition to the Truck Product Center as a Transition Team Task Force Member.

·         Awarded Design Rules Award for assisting with the purification of the Converged Design Headcount and EPW Databases (2001).

·         Selected for the GM NATP Office Services Customer Satisfaction Award of Excellence (2000).

Position:  Personal Caregiver / Primary caregiver for Mae Spencer Houlehan (Grandmother)                          Jan 1995 – Sep 1996

Kelly Services, Inc. / Entech Services, Inc., Troy, MI (On Contract to GM NATP)                                                   Jul 1989 – Dec 1994

(Change in contract house due to bundled contract at GM NATP)

Administrative Assistant

Administrative Assistant for 2 Engineering Managers and up to 31 engineers and analysts.

·         Coordinated meetings, workshops, workloads, files and supplies.

·         Managed calendars and extensive travel arrangements, including multiple currency expense reports.

·         Created and maintained organization charts, flow charts, presentations, databases, reports, specifications, vacation and attendance records, and administrative documents using multiple software packages.

·         Designated Unsung Hero Award from GM Truck and Kelly Recognition Award (1991)

·         Completed GM NATP Quality Education System (1990).

Earlier positions (Jun 1984 – Jul 1989) included various direct and contract positions as an Office Manager, Administrative                 

Assistant, Bookkeeper, or Receptionist for GM, Comerica, Cuadra Associates, Sunheiser Builders, etc.

EDUCATION

·         Attended Oakland Community College, Auburn Hills, MI for 2 years part-time - Majored in Accounting / Business Mgmt.

·         Graduate of Lake Orion High School, Lake Orion, MI – Advanced / General Classes and Teachers Aid in Accounting

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