Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Education
Professional
Experience
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Esme Wade
125 Brookwood Road
Birmingham, AL 35123
205 531-1234
esme5@gmail.com
Summary of Qualifications
I have several years of experience
in the project management, business analysis, architecture design, engineering,
administration, implementation and technical documentation of TDM and VOIP CRM
Contact Center telecommunications solutions
serving large corporate environments. I have experience with multiple
concurrent project deployments including requirements construction, hands-on
network engineering, telephony architecture, implementation, QA/ UAT acceptance
testing, documentation and steady state support efforts. I also provide mentor education,
am very diligent with my efforts and very personable with client staff.
CRM Technical Certifications
AVAYA Experience
AVAYA Communication Manager 5.2
S8800, 8730, 8720, 8710, 8500, 8300,
ACD, EAS, VDN, VAR, Vector Design
AES TSAPI, CMAPI, ASAI, MAP-D Interface
G650, 450, 430, 700 Media Gateways
4600, 9600, H323, SIP Session/
System Manager and TDM Telephones
ACM VOIP, AAR, ARS, UDP, VAL
Manager, Softphone, IP Agent, V5, 6, 7
Centrevue CMS and Supervisor R3V15,
Verint Impact 360 Witness QM, Contact Store, Viewer
Octel Communications (AVAYA) Northern
Telecom
Modular Messaging 5.2 Meridian
Option 81 Database Administration
Serenade, Aria, Aspen, Maxum
MAT-5
Operations, Administration
Intuity AUDIX (Map
100) Symposium
ACD
IVR VRU Systems Genesys
Systems
AVAYA Conversant IVR V7, 8, 9
(VXML) Configuration Manager v6.5
EDIFY InVision 8 IVR Hardware and
Operations T-Server v6.5
CCA,
CCPulse, Hyperion
IPC Turret Systems
System 2000 w/AVAYA PBX Integration
Project Management / Business Analyst / QA UAT Tools:
MS-Office 2010, Project, Word, Excel,
PowerPoint, Outlook, Access, Visio, Sharepoint, Intuit QuickBase, Adobe
Acrobat, Webex, Meeting Place, UAT Test Director, EMPIRIX, BMC Remedy, HP
Service Center.
Systems:
Windows Server, Windows 7, VISTA,
XP, 2000, UNIX/AIX, LINUX, SUN Solaris, Apple System 11, Active Directory
LAN/WAN:
TCP-IP, VOIP, VLAN, QOS, DNS, DHCP,
TFTP, Cisco Routers/ Switches, SNMP, RMON, Net-Scout, VPN
Transport Network Services:
LEC, IXC, 800, AT&T Route-IT,
VOIP, SIP, ISDN-BRI-PRI, MPLS, DS-0/3, SONET OC3/12
Education
San Francisco State
University United States Air Force
Telecommunications Management Program
Telecommunications
Engineering
June
1994 May 1975
Professional
Experience
Consulting Assignments History
Relative to My Relocation to Birmingham, AL from San Francisco,
CA
03/1997 – Present
Project Manager, Business Analyst, SME Engineer,
Architecture Design, Technical Lead
Ingram Content Group, Nashville,
TN 09/2011 – Present
I am a temporary consulting
associate with Telecom Group Engineering Support of AVAYA Contact Center
technologies at Ingram Enterprise locations. S8730, ACD, CMS, VOIP, TDM.
McAfee, Plano, TX
11/2010
– 02/2011
I consulted with Level 3 Operations
and Engineering Support of AVAYA Contact Center technologies at McAfee domestic
and foreign offshore enterprise locations.
S8730, ACD, CMS, VOIP
Aberdeen Proving Grounds, United
States Army 09/2010 – 11/2010
Contractor associate with campus
completion tasks at Aberdeen Army facility locations. My role was to complete
all high-end ISDN and VOIP trunking engineering and implementation. AVAYA
S8710, ISDN, VOIP
Bayview Financial Group , Coral Gables, FL 07/2010
– 09/2010
Consulting associate with Level 2
and 3 Operations Support in a AVAYA Contact Center environment. S8730, ACD,
CMS, AUDIX Voicemail, Witness MAC tasks.
Liberty Mutual Group,
Portsmouth, NH 08/2008 – 05/2010
Consulting Associate in the high
level design and engineering of several contact center conversions from AYAYA
Definity TDM legacy configurations to S8730 VOIP ESS at enterprise wide sales
and service contact centers. Prepared Engineering Design and Business Analysis
requirement documents.
AICPA, Raleigh, NC 03/2008 – 08/2008
Temporary replacement associate (Staff
FTE Illness), with AYAYA Operations and Enterprise ESS design configurations
for several domestic primary and
off-site VPN remote location. I assisted with Engineering, Implementation and
follow up steady state efforts. S8720, ACD, CMS, MPLS
Intuit, Mountain View, CA 09/2003
– 03/2004
Intuit, Mountain View, CA 08/2005 – 03/2008
I was a Consulting Associate in the
design and engineering of several contact center conversions from AYAYA ECS TDM
legacy configurations to AVAYA S8720 VOIP at several domestic and foreign
offshore enterprise sales and service contact center locations. Additional
consulting engagement pertains to Enterprise Survivable Platform Design
efforts.
Citizen's Bank, Providence RI 08/2004 – 12/2004
I was a Consulting IVR Business
Analyst for SDLC financial application deployments related to Charter Bank
acquisition. Application GAP Analysis review and network service transport toll
free conversion efforts were primary to the effort.
AVAYA S8710, EDIFY IVR, Host –
Dbase, LU6.2
CitiGroup Credit Card Technology, Irving, TX 02/2001 – 12/2002
I was a Consulting Associate in the
design and implementation of several SDLC financial software design applications.
I developed separate RFP business requirements, telephony application and
software integration plans. QA/ UAT testing processes with CRM premise and
network routing platforms were inclusive of this effort. AVAYA G3R, Conversant
IVR v6, 7, 8
First Citizen’s Bank, Raleigh, NC 08/2000
– 02/2001
I was a Consulting IVR Contact
Center Architecture Analyst with system conversions from premise based to
network cloud served IVR/VRU applications. Business Unit routing, IT
infrastructure requirements and software contact center telecom call transport
revision development, QA and UAT processes inclusive of this effort.
Blue Shield of California, San Francisco, CA 05/1997 – 07/2000
I was a Consulting project manager
and lead design engineer of several large enterprise call center telecom Y2K
compliance processes. My primary focus related to enterprise infrastructure
resources throughout 7 California statewide Contact Center locations. Lucent G3R, TDM, ACD, CMS, Conversant IVR v6, ISDN
ARS AAR Transport Design
Salaried Employee History
03/1972 – 03/1997
Barclays Global Investors, San
Francisco, CA 12/1988 – 03/1997
I
was a Senior Network Analyst associate in the management of the firm's network
technology architecture and topologies supporting a large global enterprise
trading floor environment. I was responsible for design, planning,
implementation, Internet routing, contact center voice services, IVR/VRU and
local and primary / remote facility infrastructure projects.
Chronicle Publishing Company, San
Francisco, CA 03/1986 – 12/1988
I managed the deployment of a video interactive
information terminal network for a major news publisher. Inclusive of this, I
also managed all technical, network and business vendor relationship requirements.
Site locations included San Francisco Bay Area airports, transit terminals,
hotels, college campuses and amusement parks.
Allied Interstate Development
Corporation, Oakland, CA 10/1978 – 03/1986
Responsible for survey, planning, and implementation of
bank financial and retail network inquiry systems that included internal bank branch,
retail point of sale, secure cardkey access and Automatic Cash Teller Machine
technologies. I have extensive financial corporate experience at Wells Fargo
Bank, Bank Of America and Citibank relative to these responsibilities.
United States Air Force, McClellan AFB,
Sacramento, CA 03/1972 – 07/1978
I
was a team member responsible for system design, planning and implementation of
military voice and data center relay communications and telecom services at
domestic and foreign Air Force data operations center global locations. My USAF
Service is inclusive of all USAF Active and Reserve Duty.
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