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Danna Jacques
309
Lowell Drive
Waukesha,
WI 53001
Home:
262.650.9876 dannajacques@yahoo.com
SUMMARY
Highly motivated operations support
technician maintaining the scheduling environment for over 10,000 jobs in
support of on-line applications.
Attention to detail and good time management skills contributed to team
consistently exceeding client service level agreements and no on-line outages.
Expertise
in
• Batch
Job
Scheduling
• Project Management
• Operations Management
• Technical Training
TECHNICAL
KNOWLEDGE
Hardware
IBM 9021/900, 3090/6003, StorageTeK
Nearline Automated Tape Storage
Software
OS/390, MVS/SP XA ESA, VM/SP XA, JES2, TSO/ISPF, SDSF, CA-1,
CA/TLMS, CA-7, ESP, JCL, NDM, FTP, Peoplesmith, Windows, RACF, Lotus Notes,
FILE-AID, Changeman.
PROFESSIONAL
EXPERIENCE
IBM, Waukesha, WI 2007 – 2010
Technical
Services Professional
Outsourced
from AT&T
•
Maintained ESP scheduling environment of 9 critical path
online user applications which enabled IBM to provide 99.97% availability to
the AT&T online user.
•
Conducted team training in ESP, VANTIVE, and internal
customer applications which improved accuracy and work flow.
•
Consistently exceeded contract benchmarks for component
installation resulting in no back out or down time.
AT&T, Waukesha, WI 1998 – 2007
Senior
Implementation Manager
•
Managed the conversion from CA7 to ESP of the Customer
Billing organization covering the 5 state Ameritech region resulting in an
annual savings of $2.5M.
•
Maintained the scheduling environment for 18 applications
consisting of over 15,000 jobs positively impacting the daily cash flow for the
company.
Danna Jacques Page Two
MAXIM GROUP, Waukesha, WI 1997 – 1998
Disaster
Recovery Analyst
•
Coordinated the building of the Disaster Recovery Systems for
Ameritech Corp. encompassing over 900 applications within 28 MVS storage
complexes.
•
Developed system-wide procedures for conducting live
Recovery Tests at the remote hot site location.
•
Created, tested, and installed backup and recovery systems
utilizing JCL, DFDSS, DFSMS, and IBM Utilities.
Managed the building of the CA-1 database portion of the project.
COMPUTER MAILING, INC., Kansas City, MO 1995
– 1997
Applications
Programmer
•
Analysis, design, and maintenance of applications in support
of print shop operations, customer data base management and print copy layout.
•
Customers included small charitable organizations with
monthly homogeneous mailings of less than 50,000 pieces requiring 1 or 2 day
turn around up to large national companies with date sensitive mailings in
excess of a million pieces requiring 2 to 3 months lead time.
AT&T, Kansas City, MO 1992 - 1994
Technical Consultant
Contractor
•
Served as CA-1 subject matter expert during the installation
of the StorageTek Nearline Automated Tape Storage systems in seven tape
libraries totally over 1.2 million volumes.
•
Led the Tape Management Services Technical Support Team
during the transition of data center operations from Kansas City to Atlanta,
GA. Provided technical expertise to the Disaster Recovery Planning Group
responsible for the Atlanta, Phoenix, and Kansas City regional data centers.
•
Led the reorganization of the off-site storage contract
resulting in a savings of $45,000 annually.
• Provided user/team technical training
in tape management practices using CA-1 in a MVS/JCL mainframe
environment.
EDUCATION
BS, Agriculture Business, Southwest
Missouri State University, Springfield, MO
MILITARY
EXPERIENCE
US Air Force, 1970 – 1974, Honorable
Discharge
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