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309 Winston St Grand Prairie, TX  75001 daisy.littlefield@hotmail.com (817) 454-9876

Daisy Littlefield

Summary	§  Broad and diverse IT background with over 25 years of experience as a Senior Manager, Project Manager, Business Analyst and Developer with IT initiatives in both enterprise data center and application support/development environments. §  Accomplished leader with strong collaboration skills, effectively able to manage real-time complex problems and lead teams across different organizations and regions with an emphasis on performance and results.  §  Effectively recruit, hire, train, motivate and manage high-performance teams to meet business objectives, establish goals and monitor progress. §  Strong focus on SLA’s, process management, cost containment/avoidance and continuous process improvement. §  Proficient in ITIL v3 incident, problem and change management. §  Organized and detail oriented with a structured, logical and analytical approach to problems and challenges. § Excellent organizational, communications and inter-personal skills.
Education & Certifications	§  Current – preparing for PMP certification exam & certification §  2008 – ITSM/ITIL v3 Foundations, Certificate #: 848681 §  2006 – ITSM/ITIL v2 Foundations, Certificate #: 57776 §  2003 – Southern Methodist University (SMU), Cox School of Business Mid-Management Program §  2001 – Coaching Skills for Managers §  2000 – Managing Technical Professionals §  1982 – Texas Tech University B.S. Engineering Technology – Electrical/Electronics Tau Alpha Pi – National Engineering Technology Honor Society
Professional Experience	2010 – Present          Capgemini                                           Dallas Senior Manager, Infrastructure Request and Resource Management §  Designed and implemented a new request management process to provide a single point of entry for all infrastructure requests (volume over 450 annually). §  Directed and oversaw the activities of 3-6 infrastructure project estimators, to ensure quality and consistency of the delivered products. §  Re-designed and improved the infrastructure estimating tool for standard server and network builds, which resulted in quicker and more consistent project estimates. §  Developed tracking and metrics for infrastructure requests which resulted in an overall reduction of estimate turn-around time. §  Established a new infrastructure governance team and process to review/approve all large and complex project estimates. §  Designed and implemented a new technical resource management process which resulted in significant improvement in resource workload leveling and utilization for 70-80 resources. §  Developed a new weekly technical resource forecasting process to support resource capacity management and allocation to projects. §  Assisted and directed infrastructure project managers with project and resource planning. §  Allocated and assigned infrastructure technical resources to projects based on skill set, background and availability. 2004 – 2010                Capgemini                                           Dallas Senior Manager, Infrastructure Engineering and Project Management §  Led and managed group of 10-20 infrastructure project managers and technical architects with an annual organizational budget of $2-$3 million. §  Directed and oversaw portfolio of 100-150 active infrastructure projects (data center, servers, storage, network, etc.) with total budgets of $10-$20 million annually. §  Led and directed team through the entire methodology lifecycle for infrastructure projects.  Typical projects included: technology refreshes, new builds, data center migrations, server consolidations and virtualization. §  Worked closely with data center operational managers and provided support and backup whenever needed. §  Provided technical consulting, support and expertise to Capgemini sales pursuit teams. §  Collaborated with Finance and Contract departments to improve the data center volume and metrics reporting for key clients. §  Managed enterprise system management team responsible for implementation and support of Tivoli monitoring tools. §  Managed project for the complete evacuation a of data center in Mesquite, Texas.  This involved decommissioning, migrations as well as one large lift-and-shift move to a new data center in Manassas, Virginia and included: servers, shared storage, network equipment and racks. 1996– 2004                 TXU – Info Technology             Fort Worth Application Support Manager §  Supported Distribution Engineering & Operations application portfolio and application development project delivery.  This included applications supporting business areas such as: GIS, AM/FM, work management (Maximo), work scheduling (Primavera), outage management, metering and alert paging. §  Led and managed staff of 18-25 analysts and programmers.  This involved: people management, assignment of work, budgeting, goal setting, training and recruiting. §  Managed total annual organizational budget of $3-$5 million for application support and development. §  Consulted on several TXU corporate initiatives including which included the development of their corporate technology strategy. §  Coordinated Y2K planning and testing efforts for all supported applications. §  Mentored, trained and assisted new peer managers. §  Led project for new corporate streetlight database.  This included: providing maintenance screens, creating a new billing interface and conversion of streetlight information. §  Led project team in the analysis and design of the Gas distribution model and its incorporation into TXU’s GIS mapping and facility management system. §  Established new processes for regular quarterly releases of supported applications, §  Designed, developed and implemented problem reporting system for IT developers and Help Desk personnel to facilitate problem/enhancement management including: work assignment, prioritization, resolution and release tracking. 1989 – 1996                Texas Utilities – Info Technology    Dallas Application Development Senior Systems Analyst 1984 – 1989                Texas Electric Service Co               Dallas Application Development Programmer / Analyst 1982 – 1984                Texas Electric Service Co       Fort Worth Distribution Engineering Technologist

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