Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Download Resume Format
Gracy DeLaine
309 West Street #4
Wilmington, DE 19001
gracydelaine@yahoo.com
443.345.9876(m)
302.295.1230(h)
SKILLSET SUMMARY
Administration: Active
Directory, GPO, SCCM/SMS Admin., BMC Marimba, Symantec Endpoint Protection, Windows
Admin., Novell Netware
Packaging: Flexara
InstallShield 9, Wise Package Studio 7, WinInstall 6.5, SMS Installer,
Prizm
Technology: Ghost Imaging,
Universal Imaging Utility, MSI Packaging, Component Isolation, Rollback
recovery
Scripting: WinBatch, VBScript, PrimalScript, VBSEdit,
Notepad ++, AutoIT
Virtualization: VMWARE 4/5/6.5,
Virtual PC, ThinStall, Microsoft Virtualization APP-V, Flexara InstallShield
HelpDesk Tools: Remedy, HEAT
EXPERIENCE
5/11-Present OpenSystems Media, PA
Lincoln Financial Group (Contract)
Application Packager
-Certifying and packaging applications for the
Windows 7 platform
-Virtualization builds using Microsoft Application
Virtualization (App-V) Flexara InstallShield.
-Packaging with both Wise Package Studio and InstallShield
AdminStudio
-Building packages using VMWARE workstation test
and production images
-Create SCCM packages, collections, and
advertisements
-Deploy packages to Windows 7 (64bit and 32bit),
Windows XP environments using System Center Configuration Manager (SCCM).
-Perform Remote Desktop Troubleshooting
-Perform OS compatibility\certification testing of
packages from XP to Win7
-Resolved conflicts and identify issues with other
packages.
- Build installations to address first time
installs and upgrades, repackaging of commercial and internal software
affecting the enterprise, generating transform files & patches.
- Create Custom Actions for Install, Repair and
Uninstall actions.
-Develop installation automation using VB, Auto IT,
PrimalScript, VBSEdit, Winbatch and CMD scripts.
-Possess advanced knowledge of the Windows
registry, file and folder security, local/domain user security, and operating
system troubleshooting.
-Resolving HelpDesk (HEAT) trouble tickets,
communicating with users and groups on ticket status, remotely connecting to
systems and resolving issues and documenting results.
-Outstanding written and verbal communication
skills.
12/10 –4/11 Relevante Wilmington, DE
ING Direct (Contract)
Desktop Engineer
- Create and develop new application software packages
and updates using InstallShield Admin Studio.
- Script application pre-deployment wrapper for both 32bit and 64 bit platforms using VBscript
- Script application pre-deployment wrapper for both 32bit and 64 bit platforms using VBscript
- Deploy, test new
software, packages, patches and updates using Microsoft SCCM
- Remotely manage, troubleshoot corporate desktops
using SCCM, or similar RDP tools
- Monitor corporate desktop health using Aternity
Create and maintains system documentation according to
the IS methodology (proposals, designs, test specifications, and other
deliverables as necessary) for new and existing applications.
- Virtualize software packaging using VMware, *Citrix, and Microsoft virtualization
technology solutions.
- Mitigate risk to the desktop operating environment by working closely with security and desktop support
- Develop and maintain processes for IT Services to perform setup, installation, and configuration of desktop hardware and software.
- Mitigate risk to the desktop operating environment by working closely with security and desktop support
- Develop and maintain processes for IT Services to perform setup, installation, and configuration of desktop hardware and software.
3/10 –12/10 – Technisource Washington,
DC
Internation Monetary Fund (Contract)
Workstation Engineer
- Perform Group policy updates to Windows VISTA desktop systems
- Perform management and maintenance to workstation operating
systems, computer equipment and software, workstation imaging
- Perform patch management using BMC marimba
- Perform network management,
Network administration tasks (i.e., reset password, move computer
systems in different containers, etc.)
- Create custom scripts using Winbatch
- Remotely manage desktops when issues are encountered
- Maintain, configure, and support Symantec Endpoint Protection software.
- Provide telephone support to user community
- Log issues into Remedy Helpdesk ticketing System
- Maintain laptop profiles for Lenovo (i.e., docking station)
04/09 – 07/09 – Alta IT
Services Rockville, MD
Pension Benefit Guaranty Corporation (Contract)
Packaging Specialist
Create new applications, repackage, patch, and transform using Wise
Package Studio
Identifying deployment issues
Work with business teams to test packaged applications
Perform unit testing applications
Documenting installation packages
Provided Tier III support for any issues encountered
09/08 – 03/09– TekSystems Laurel,
MD
Chevy Chase Bank (Contract)
Distributed Applications Engineer (DAE)
Script software installations using InstallShield, Prism or Wise
Package Studio
Test Application Deployment in lab environment
Build test images using VMWARE and manage image repositories for
test process
Create users/test users with Active Directory
Simulate deployment using SMS/SCCM and apply appropriate security
group
Schedule applications to be moved into the production environment
04/08 – 08/08 – Teksystems Washington,
DC
Federal Energy Regulatory Commission (Contract)
COTS Engineer
Deploy applications using SMS 2003 /SCCM 2007
Create new packages, updates, releases using Wise Packaging Studio.
Develop Microsoft Application Virtualization (SoftGrid) software sequencing packages.
Implement Quality Assurance on software packages .
Manage tasks and meet schedules
11/07 03/08 ACI Group Washington,
DC
Federal Trade Commission (Contract)
Desktop Architect – Packaging
Specialist
Create Microsoft Installer (.msi) packages and Microsoft Transforms
(.mst) using Wise Package Studio
-Manage software repository for desktop migration project
Design and implement a centralized packaging process, workflow, and
standard application-packaging template as best practice for
application publishing
11/06 10/07 SunGard
Malvern, PA
Configuration Manager/InstallShield Developer
- Manage the Software
Configuration Management / Build process for all product development efforts
including
- Build, maintain and
implement InstallShield package development
- Manage change control,
builds, and releases,
- Engineer and implement
processes for software change control, builds, and release.
- Document processes
including procedures and templates supported by a mix of third party and
in-house tools.
- Oversee the development of
internal development tools including a full internal tools development
lifecycle, requirements gathering, design, and support.
- Software - Change Request
for control of software and operational procedures.
- Able to work with multiple
projects simultaneously.
- Able to work well both
independently and as a team member.
- Good communication and
writing skills.
6/06 11/06 Apex Systems (contract)
Onsite at QVC West Chester,
PA
Desktop Architect
- Reviewing packages to
confirm they adhere to standards
- Tracking progress of
applications being packaged
- Prioritizing applications
for packaging
- Integrating applications
with core image
- Maintaining application
packaging environments
- Fixing and stabilizing
application packaging issues
- Identifying deployment
issues
- Working with business
teams to test packaged applications
- Developing installation
packages
- Unit testing applications
- Documenting installation
packages
- Updating a software
repository with application package
2/06 6/06 CDI Corporation (contract)
Subcontract with Computer Sciences Corporation (CSC) Newark, DE
Senior Packaging Engineer
Serve as senior packaging specialist on multiple contracts under CSC
umbrella where I performed the following:
- Reviewing packages to
confirm they adhere to standards
- Tracking progress of
applications being packaged
- Reallocating applications
to different packaging team members
- Confirming application
prequalification process is completed
before assigning an application to a packager
- Prioritizing applications
for packaging
- Maintaining application
packaging environments
- Fixing and stabilizing
application packaging issues
- Working with business
teams to test packaged applications
- Developing installation
packages
- Documenting installation
packages
9/05 2/06 TekSystems (contract) - Onsite at Chevy Chase Bank Laurel, MD
SMS Administrator/Packaging Specialist
Packaging/repackaging of shrink-wrapped applications using
Installshield Admin Studio and various packaging tools
- Packaging/repackaging of software using Installshield Admin Studio
and/or Wise Package Studio.
- Build steady, robust .msi packages and incorporate package
isolation
- Create Custom Actions scripts (using vbscript) and configure
applications for business units
- Validate Packages against core build
- Schedule and setup test environment;
- Create the relevant change control documents and ensure their
successful distribution prior to deployment scheduling.
- Monitor daily project package deployments
- Determine package success or failure and perform corrective
measures
- Communicate with support team on any clients that require on-site
visit to correct any errors encountered
- Helps resolves escalated issues while mentoring less experienced
staff.
11/04 7/05 - Aavalar
Consulting (contract)Onsite at Dade Behring
Install Developer / Packaging
- Packaging/repackaging of software using Installshield Admin Studio
- Build steady, robust .msi packages and incorporate package
isolation
- Create package transforms
- Create Custom Actions scripts (using vbscript) and configure
applications for business units
- Analyze packages and test new software applications in the lab
prior to deployment.
- Validate Packages against core build
- Perform functionality testing, and obtain business area sign-off
prior to deploying to the production desktop environment.
- Create the relevant change control documents and ensure their
successful distribution prior to deployment scheduling.
9/03 - 11/04 - Intepros Consulting (Contract) Subcontracting w/IBM
Global Services, Onsite at Astrazeneca, Wilmington DE
SMS Administrator/Packaging Specialist
- Update/modify daily project advertisements/collections
- Export collections to project database and generate Excel report
for tracking
- Track systems via SMS Remote Control
- Monitor daily project package deployments
- Packaging/repackaging of software using Installshield Admin Studio
and/or Wise Package Studio.
- Create Custom Actions scripts (using vbscript) and configure
applications for business units
- Analyze packages and test new software applications in the lab
prior to deployment.
- Validate Packages against core build
- Schedule and setup test environment;
- Perform functionality testing, and obtain business area sign-off
prior to deploying to the production desktop environment.
4/03 9/03 - Ajilon Consulting (Contract ) - Onsite GlaskoSmithKline,
Conshohocken, PA
Packaging Specialist -
- Convert Winistall based applications to .msi and certify
applications for deployment.
- Implement VMWARE for both creation of applications and testing in
simulated production environment
- Repackage desktop applications using Wise Package Studio version
3/4
- Incorporate application isolation to all repackaged apps
- Resolve any Internal Consistency Evaluators (ICE) errors
- Certify Windows 2000
desktop apps by resolving file system and registry issues DLLs, OCXs .
- Analyze compatibility of applications and impact in 2000
environment
- Create, configure and test .MSI packages for all firm applications
- Development and maintenance of unattended installations.
- Create custom scripts using batch or Winbatch for automated
delivery of application updates.
- Integrate 16 and 32 bit application into the Windows 2000 Standard
Desktop.
- Resolve Windows 2000 registry and file system issues
- Interaction with all levels of technical teams, business
executives, employees & vendors
3/02 - 11/02 - Centre Solutions (Contract)
Packaging Specialist/Desktop Image Engineer, Manhattan NY
- Administer Microsoft SMS
- Convert Winistall based
applications to .msi and certify applications for deployment.
- Package desktop
applications using packaging tools: Wise for Windows, Wininstall or Wise
InstallMaster .
- Certify Windows 95/98/2000
desktop apps by resolving file system and registry issues DLLs, OCXs .
- Design firm standard Windows 2000 image for both desktop and
Laptop.
- Analyze compatibility of applications and impact in 2000
environment
- Create, configure and test CCM based and .MSI packages for all
firm applications
- Development and maintenance of unattended installations.
- Create custom scripts using batch or Winbatch for automated
delivery of application updates.
- Integrate 16 and 32 bit application into the Windows 2000 Standard
Desktop.
- Provide 3rd tier support for existing apps.
- Resolve Windows 2000 registry and file system issues
- Interaction with all levels of technical teams, business
executives, employees & vendors
12/01 - 3/02 - Nomura Securities (contract)
Packaging Specialist
- Package desktop
applications using packaging tools CCM,
Wise for Windows, Wininstall or Wise InstallMaster .
- Certify Windows 95/98/2000
desktop apps by resolving file system and registry issues DLLs, OCXs .
- Design firm standard Windows 2000 image for both desktop and
Laptop.
- Analyze compatibility of applications and impact in 2000
environment
- Create, configure and test CCM based and .MSI packages for all
firm applications
- Development and maintenance of unattended installations.
- Create custom scripts using batch or Winbatch for automated
delivery of application updates.
- Integrate 16 and 32 bit application into the Windows 2000 Standard
Desktop.
- Provide 3rd tier support for existing apps.
- Resolve Windows 2000 registry and file system issues
- Interaction with all levels of technical teams, business
executives, employees & vendors
9/00 - 12/01 PRESENT White
& Case, LLP New York
Application Engineer
Offices supported: 30
- Analyze & implements enterprise solutions for desktop
standards
- Package desktop applications
using packaging tools Wise for Windows,
Wininstall or Wise InstallMaster .
- Certify Windows 95/98/2000
desktop apps by resolving file system and registry issues DLLs, OCXs .
- Design firm standard Windows 2000 image for both desktop and
Laptop.
- Maintain and update existing Windows 95, 98 images
- Create, configure and maintain Citrix Metaframe applications.
- Determine group policies applied to user community
- Analyze compatibility of applications and impact in 2000
environment
- Configure roaming profiles and determine replication strategy of
associated data
- Create, configure and test .MSI packages for all firm applications
- Development and maintenance of unattended installations.
- Create custom scripts using VBScript or Winbatch for automated
delivery of application updates.
- Integrate 16 and 32 bit application into the Windows 2000 Standard
Desktop.
- Provide 3rd tier support for existing apps.
- Resolve 95/98/2000 registry and file system issues
- Interaction with all levels of technical teams, business
executives, employees & vendors
2/00 - 9/00 American Re-Insurance - Princeton, New Jersey
Desktop Engineer
- Use software packaging tools to package desktop applications using
SMS Installer, or Wise InstallMaster .
- Perform NT 4.0 application integration of standard desktop program
in large enterprise environment.
- Certify Windows NT 4.0 and 2000 desktop apps by resolving file
system and registry issues DLLs, OCXs .
- Provide advanced Application troubleshooting at the enterprise
level and document any issues in company standard knowledgebase.
- Develops, maintains, and communicates project plans and schedules,
prioritizes requirements, and coordinates resources.
- Responsible for packaging applications for automated delivery and
installation to Windows NT4 on both desktops and laptops.
- Testing and maintenance of unattended installation scripts.
- Arrange and coordinate pilot testing
- Research and plan deployment strategy of desktop applications to
support user community
- Coordinate distribution of new applications, updates and patches
to existing desktops.
- Evaluates system performance and makes recommendations for
improvement/upgrade.
- Monitors and responds to complex hardware and software problems
- Receive and respond to customer escalations of requests/issues;
ensure proper documentation, including ticketing, tracking and follow-up.
- Evaluate and implement new processes to improve and/or streamline
Desktop Services functions.
- Evaluates vendor products in hardware, software and makes
recommendations regarding new purchases.
EDUCATION
Computer Learning Center - Local Area Networking (Certification)
University of District of Columbia - Pursuing Computer Science Degree (2 years)
CERTIFICATION
Certified Netware Engineer (CNE)
iManage Certified Engineer (ICE)
Download Resume Format
.JPG)
.JPG)
.JPG)
0 comments:
Post a Comment