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Maya Kelly                                                        309 Sleeping Giant Dr., Colorado Springs, CO 80001

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Maya@MSN.com • Cell (719) 290-1230

OBJECTIVE

Market my skills in an industry where my senior level Project/Program Management, Business Analyst, and Engineering skills can be best utilized. Join an organization where team leadership, strategic thinking, enterprise level planning, risk mitigation and problem resolution expertise are a valuable asset. I prefer to work in very challenging and dynamic IT work environments or, coming into a project that is troubled and needs expert management to revive it are attractive personal challenges.

SPECIFIC SKILLS

·          20+ years Project and Program Management experience in a matrix environment with proven experience managing projects utilizing either; Agile Iterative Development Methodologies (SCRUM), or Waterfall Project Management techniques.

·          10+ years IT Software Development Lifecycle (SDLC) Experience.

·          15+ years Microsoft (MS) Project experience.

·          20+ years of hardware/electronics design engineering, beneficial with technical PM positions.

·          10+ years mentoring and training personnel in Project Management (waterfall and agile methodologies) and Business Analysis.

·          Considerable experience in managing end-to-end testing and production software implementations that impact data migrations, production parallel testing, legacy system decommissioning, and new proprietary or third party applications. Primary E2E QA systems experience in web based customer/user facing interfaces, Order Entry, Middleware, SOA, SLBOS, Provisioning, Billing Systems, Revenue and Accounting Systems within the full project SDLC lifecycle.

·          Senior PM for Quality Assurance and Quality Control (QA/QC) end-to-end (E2E), and User Acceptance testing (UAT) activities.

·          Planning, scheduling, resource loading, risk management and mitigation expertise and a demonstrated success with fortune 100 telecommunications companies for Quality Control, Software/Hardware lifecycle management and execution of enterprise level critical projects with well over on and off-shore resources in a single project.

·          Environment coordination and stand-up to support major and minor release QA/UAT testing, development, and training platforms. Including managing applications and vendor support coordination with front and back office teams for smoke testing and shakeout before turning it over to the users.

• Very comfortable with presentations, status and strategy meetings with senior level Executives, Stakeholders, Clients, and End Users.
   

EXPERIENCE

Cricket Communications, Inc. –Denver Technical Center, Greenwood Village, CO.

Contract through APEX Systems Inc.

Analyst Operations Systems III, - IT APPLICATIONS OPERATIONS September 2011 – December  2011

Coordination of development and E2E QA test environment alignment and communications. As the owner of the Front and Back office environment instances (universes), worked closely with enterprise wide impacted teams to get environments stood up, shaken out, and ready for the end users. The end users are typically developers, training teams, and QA/UAT resources that depend on a healthy environment to develop and system test new IT code, and for QA/UAT to run regression and E2E testing efforts in prior to production release.

·          Work with Release Management to support their schedule of major and minor releases. Run Risk and Mitigation analysis on impacted environments. Get the PM’s input on required vendors and applications to support their project requirements.

·          Identify and organize the environments ending prior dependence or defect resolution support from the previous releases, and refresh code/databases to the next release support requirements.

·          Coordinate with; Operations, EPMO, Software Engineering, Configuration Management, Billing Management, Vendor Management, Applications Support, Quality Assurance, IT Enterprise, IT Infrastructure, DBA’s, Architects, and Data Management teams to stand up and coordinate schedules and tasks to get the environment available and healthy on schedule.

·          Supported both SQL (Front Office) and Oracle (Back Office) teams.

Comcast Cable - West Division – Englewood, Colorado – Contract through APEX Systems Inc.

Sr. Project Manager – March 2010 – July 2011 – 1 year contract

This position required a project manager with an ability to learn the Direct Sales and Salesforce.com project scope and purpose quickly by stepping into a troubled project and make an immediate impact toward getting the project back on track, and create stability in the teams’ efforts. I had accomplished not only the required tasks, but in addition to that, negotiated a more robust set of deliverables and requirements in the first 30 days. Although the project had been designed as a RUP waterfall-executed project, the realized schedule slip when I joined the project required the initiation of an Agile re-plan to bring the deployment plan back into an acceptable alignment. The 3^rd party developers were transitioned into an Agile/SCRUM development, test, and execution methodology under my leadership.

·          Working directly with senior and executive level managers to scope and capture business (SoBR) requirements. Gathering the voice of the customer from business channels such as legal, finance, marketing, sales, engineering, training, third party developers, billing partners, and end users.

·          Lead the entire west division direct sales workforce team of over 1000 employees and third party vendors.  Planning and executing a very complex set of supply chain logistics, participate in facilitating training and workshop sessions.

·          Lead the executive status reporting and strategy-planning meetings, manage and weigh risks and their mitigation processes, drive enhancements to requirements, and production implementation oversight. Agile “sprints” were assigned to smaller teams to ensure robust and scalable software was being delivered and deployed to the production environments. Field-testing was performed in “sprints” across smaller test teams to determine the most compatible hardware platforms for the software redesign to include the incorporation of the Salesforce.com workforce management packages.

·          Take the voice of the sponsor, customers and key stakeholders to derive more detailed and measurable business and functional requirements in a very dynamic environment transitioning from a purely Waterfall methodology to a hybrid “Spiral methodology” integrating Agile, to rescue an inherited troubled project.

·          Lead the enhancement requirements creation for future releases with a team of business analysts (BAs), IT managers, and third party vendors/developers to create the next generation of mobile workforce projects. Lead the Joint Architecture Development (JAD) meetings.

• Work to develop Methods and Procedures (M&Ps) with Help Desk line of questions (LOQ) and customer/user facing Web applications.
  
  

Verizon Business – Colorado Springs, Colorado – IT Senior Project Manager and Business Analyst October 2007 to December 2009 – 2 year contract

Working under the direction of senior vice-presidents and directors, assigned to lead the end-to-end test efforts with a team of business analysts, architects, test, and development teams. My level of experience gained me assignments to deploy the most critical, urgent and highly visible enterprise projects. I quickly became the overall subject matter expert in Voice over Internet Protocol (VoIP), and Advanced Voice (AV) applications. Managing, mentoring and training the daily process activities of over 100 end-to-end team members across the globe to release reliable, sustainable, scalable, and testable software code. Extensive experience with web methods middleware, SOA interface, provisioning systems, workforce management, billing, and downstream revenue, and accounting systems.

·          Deriving from the Statement of Business Requirements (SoBR) to derive the functional requirements, test requirements, test cases, and business scenarios.

·          On many occasions, the Sr. QA/PM performed a dual role as the Business Analyst providing support and feedback to the business clients and stakeholders, interfaced with the development teams to prepare robust requirements and use cases.

·          Planning test cases, use cases, detailed test steps, tracking test execution and defect management utilizing Quality Center software.

·          Responsible for leading the planning and executions for regression testing and decommissioning of applications and their databases, after data migrations.

·          On two critical projects an Agile development, test, and execution methodology had to be utilized due to the criticality of the functionality and extremely short timeframe available to plan and execute. I introduced the Agile/SCRUM processes to Verizon. They now formally train their teams to utilize Agile after my success in the two aforementioned projects.

·          Publish status reports/metrics to senior management using my advanced knowledge and use of; Test Manager Software in Mercury Quality Center, Microsoft Word, Excel, Visio, and Power Point.

EchoStar (Dish Network) Satellite Television Provider, Denver, CO.

Project Manager /Business Analyst - July 2006 to August 2007

Business Project Manager across several Enterprise business units including Information Technologies.

·          Facilitate high-level management meetings, create complex presentations and incorporate project plans at the task level for management using advanced MS Project and Excel skills.

·          Create Statement of Business Requirements (SoBR) and Project Scope Documents (PSD).

·          Working directly with business and IT departments to execute and manage risk mitigation plans.

·          Direct business areas of responsibility were Workforce Management (WM) tool, Middleware Interface Applications (MIA), Order Entry (OE), Order Management (OM), Partner Order Entry (POET), third party billing systems, subcontractor and retailer payment systems etc.

·          Create Return on Investment (ROI) and Level of Effort (LOE) analysis for projects.

·          Test Manager for User Acceptance Testing (UAT) and production validation/verification (VAL/VER) testing. A member of the configuration control board responsible for controlling new code releases and the resulting performance acceptance testing. Test scenarios written and managed within Test Manager Software in Mercury Quality Center.

ITT Industries, Colorado Springs, CO.

Hardware Engineer ll, August 2003 – April 2006

Lead Hardware Engineer responsible for the design and deployment of modern state of the art solutions to legacy hardware for missile and space surveillance, early warning, phase array radars. Part of a multi-million dollar projects to replace the legacy communications and computing systems with new state-of-the-art equipment and code. Responsible for deriving concepts, locate and qualify possible solutions, test and qualify new hardware through formal testing and deployment to the customer (U.S. Air Force). Work closely with project leads and the customer to meet budget and schedule requirements.

·          Received a promotion in recognition for my robust engineering and unique design concepts. Sent to represent ITT Industries at the Virginia Engineering Symposium.

·          Wrote a requirements package that became the template for all future projects at ITT Sensor. These requirements contributed to my part of the proposal that gained a new 3.2 million dollar project as a result.

·          Articulate speaking and presentation skills earned the lead role in the project milestone presentations to the customer.

·          Recognized personally by the Product Line Director for my lead role in rebuilding relationships with departments like; QA/QC, Logistics, System Safety, ES&H and Configuration Management that resulted in harmony between departments and a solid overall solution deployed that saved hundreds of thousands of project dollars.

MKS Electronics, Colorado Springs, CO. - Senior Technician/Mfg. Engineer, June 2002 - August 2003

In a contract position, my roll at MKS was initially to bring the field service repair department under control, reporting directly to the Director of Operations. Research and study the company processes and deploy new process improvements to bring efficiency into field service. Ultimately, my roll expanded into Manufacturing Engineering and as the systems final test technical lead for high power RF generators and microchip industrial plasma generators.

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Adept Interstate Electronics, Kalispell, MT. - Owner/Operator, January 1985 - May 2002

As owner of this multi-faceted company that erected and installed commercial/residential towers and antenna systems incorporated with very successful consumer electronics repair service center and a Cable TV contract installation and system-rebuilding firm. Managed and supervised local office personnel, over 30 remote technical employees, including field service managers.

·          Negotiated lucrative contracts with very large customers like; TCI Cable, Bresnan Communications, and COX Cable Inc.

Cushman Electronics, San Jose, CA. - Project Manager

Cushman Electronics was a multi-million dollar manufacturer of repair equipment for the international commercial radio industry. Personally selected by the Vice President of Manufacturing to lead the new project management department for new product development.

United States Army, Huntsville, AL. - Team Leader for Field Repair Contact Team

U.S. Army Nike Hercules Missile Systems Computer and Radar Repairman, I lead a team of field repair technicians for 16 sites across Europe.

·          Several personal letters of accommodation from site and post commanders for my leadership and technical skills to keep those systems operationally superior.

FORMAL EDUCATION

San Jose City, San Jose, CA. - A.A. EQ, Electronics Engineering and Computer Science

Successfully completed coursework in evening classes with the G.I. Bill.

San Jose State, San Jose, CA. - Certified, Project Management

Received an unsolicited letter of excellence from Dr. Herbert F. Spirer PhD., Professor of Information Management, MBA program of the University of Connecticut, in recognition of "rare qualities" found in a project manager.

U.S. Army - Nike Hercules System Radar and Computer Repair, Huntsville, AL.

Technical Degree, Computer Science and Electronics

15 months of military technical school. Honorably discharged as a Specialist E-5

CONTINUING TRAINING-EDUCATION

·          MS Project 2002 - New Horizons Learning Center, Colorado Springs, CO.

·          Creative Leadership – Rockhurst University.

·          Creative Leadership and Communicating with Tact and Finesse - Rockhurst University.

·          Certified XILINX CPLD/FPGA firmware programming.

·          Global Awareness Missile Defense Certified Test Manager (U.S. Air Force).

·          Project Management Re-Certified at Dish Network University.

·          Leadership 201 - ITT

·          Advanced Management 202 – ITT (advanced corporate management and supervision)

HONORS

·          Two-time Verizon Project Manager “Bulldog” award, only 14 awards ever issued in the company.

·          USA Olympic Softball – Coach of the Year

·          Post Commander Leadership Award - US Army, Miesau, Germany.

·          Post Soldier of the Year - US Army, Miesau, Germany.

VOLUNTEER

USA Amateur Boxing, Montana - Montana State President

Elected to two terms as the Montana State President with the USA Olympic Amateur Boxing Association.

Women’s fast-pitch Softball Association, Kalispell, MT. - President

Elected to two terms as President for Olympic Style Women's fast pitch Association with over 300 members.

Cancer Fundraisers, Kalispell, MT. - Master of Ceremonies

Master of Ceremonies and Press Chairman for several Cancer fundraising and support organizations like; American Cancer Society, Relay for Life, W.I.N.G.S., St. Jude’s and others.

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