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JOY QUARTERMAN
309
China Berry Lane
Powder
Spring, GA 30001
(404)
824-9876
joy.quarterman@yahoo.com
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|
·
Director, Managed
Services
·
Program Manager
·
Sr. Project Manager
·
Project Manager
·
Team Lead
·
Operations Manager
Infrastructure Experience:
·
Operations Manager
·
Managed Services
Support (Tier 1)
·
Production Support
·
Business Continuity
Planning
·
Network Security
·
Virtualization
·
Data Center
Management
Tools/Methods:
·
PMBOK
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MS Office
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MS Project
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PMO Office
·
Visio
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Lotus Suite
·
Industry Application:
·
Telecommunications
·
Banking
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Insurance
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Healthcare
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Consulting
Education:
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Bachelor of Arts Computer
Science / Anthropology - Emory
University
 Additional
Training:
·
Project Management
Institute PMP Certification
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·
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Experience Summary
Javonne Quarterman is a PMP certified Technical Project Manager
with over 11 years of experience applying customer focused, people
management, problem solving and technical skills to support customer and
organization goals. This includes experience with
infrastructure project implementations. Javonne’s primary functions
included oversight of the requirements development, solution definition, team
selection (internal and external), and management of each iteration of the
project. Javonne worked very closely
with all stakeholders to incorporate their various business needs as well as
the solution architects as we were dealing with the legacy systems. Javonne
has the proven ability to perform Project Management and Business Analyst functions
to design, develop and implement technical infrastructure to ensure
organizational success. Javonne is an
experienced team leader working with local, national and international
teams.
Skills Inventory
Project Management:
·
Management of national, international and
virtual teams (matrixed organizations)
·
Management of small, medium and large projects
with budgets in excess of $15M
·
Management of third party contracts and
resources
·
Management of technical and non-technical
projects
·
Offshore model management
·
Established
Project Management offices at two companies
Analysis/Design:
·
Authored Statements of Work, Scope, Project
Plans and Charters
·
Documenting functional and technical
requirements
·
Documenting and Analyzing Return on Investment
and Business Case
·
Analyzing and mitigating Project Risk
Quality Assurance:
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Test case development and execution
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Created and Managed Change Control Process
·
Facilitated end user sign-off (User Acceptance
Testing)
·
Used Process Redesign and Reengineering with
the goal of Continuous Improvement
·
Experience Agile and RUP methodologies using
the Define, Measure, Analyze, Improve
and Control approach
Technical Expertise:
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CHRONOLOGICAL
SUMMARY OF EXPERIENCE
Director,
Managed Services
MTS IntegraTRAK, December 2007 – April 2011
Led the Managed Services Organization and provided direct support
to the Telecom Expense Management (TEM) and Call Accounting client base for
MTS. Managed customer relationships through regular status meetings,
facilitation of development requests, dispute management and provisioning
services. She supported the release planning initiatives that included feature
prioritization on behalf of the TEM customer base.
Accomplishments & Contributions:
- Developed
and implemented processes for the TEM and Call Accounting customer base
that facilitates ongoing customer account management.
- Identified
cost savings of up to $1.9M through invoice analysis and contract
management.
- Maximized
sales through effective customer service to fulfill organizational
objectives.
- Point of
escalation for customer inquiries and issue follow up.
- Managed
customer expectations with regard to invoice management, data integrity,
and application changes.
- Submitted
application enhancements and custom changes for delivery to the Managed
Services customer base.
- Managed
the development of customer requested enhancements to existing
functionality as well as new applications and functionality.
- Identified
any application defects and ensured defect corrections were implemented in
a timely manner.
- Facilitated
and managed the relationship with the third party hosting facility.
- Responsible
for production environment 24x7 support and disaster recovery.
- Provided
RFP feedback on new requests for MTS Managed Services.
- Created
status portfolios for senior management which were used to track the
progress of the program.
- Provided
Software Development Life Cycle expertise to the development, quality
assurance, and project management organizations.
Program
Manager, Product Line Management
Vero Systems, March 2007 – September 2007
Played a strategic role in implementing Vero Products from
inception to market. Held responsibility for the overall release planning
initiatives to include release scoping and feature prioritization with the
client engagement team. Served as a change agent in an organization looking to
change its corporate culture and incorporate new processes and procedures for
day-to-day operations.
Accomplishments & Contributions:
- Developed
integrated program plan used for presenting and soliciting the investor
community.
- Created
a status portfolio for senior management that was used to track the weekly
progress of the program.
- Developed
a change management plan that was adopted by the product line, delivery,
and client engagement organizations.
- Provided
product oversight for the Acuité product line including product
definition, pricing, positioning and distribution strategy.
Program
Manager
Accenture, LLP, January 2002 – March 2007
Provided day-to-day management of the Broadband, Sales, Web and
other Desktop application teams - an organization of 355 IT consulting
professionals located globally. She was accountable for the collection, review
and delivery of weekly project status reports providing status on over 300
applications and 355 team members. She provided financial reporting for the
Customer Contact Delivery organization. Responsible for all Human Resources
related activities including workforce management, staffing, organization size
and location and workforce pyramid metrics.
Accomplishments & Contributions:
- Successfully
transitioned 115 United States based roles to the India Data Center.
- Served
as the liaison between the US and IDC to ensure resource and system
connectivity requirements were provided, and knowledge transition plans
were developed and executed according to the agreed upon schedule.
- Served
as the Single Point of Contact for mobilizing the global workforce in
terms of implementing new tools, and processes and procedures in order to
derive the end state headcount mix from an on/off shore perspective.
- Solution
Delivery – Initiated, scoped, designed, developed, and implemented various
end user applications.
- Served
as lead on a number of "Special Projects" that include the
following:
o On/Off
shore resource migration
o Supply
and Demand Initiatives
o Resource
Chargeability vs. Utilization Analysis
Other
roles held while at Accenture:
Development
Team Lead for Online Servicing Applications
- Held
responsibility for the management of multiple online servicing
applications that span across the BellSouth Business Units. Accountable
for the development and technical/application architect teams, which were
co-located between the United States and India.
Senior
Project Manager - Siebel Enhancement Projects
- Managed
multiple Siebel enhancement projects for both the BellSouth Small and
Large Business organizations. Responsible for managing a project team with
resources located globally. Developed project estimates. Provided program
status, issue and risk reporting. Developed mitigation plans, and
presented those plans to the business leadership for discussion and
approval.
Program
Manager
- Assisted
the client with scope definition and requirements documentation. Provided
insight and direction into the solution definition. Responsible for
engaging the appropriate IT organizations (both internal and vendor
partners).
Program
Manager – Online Billing
BellSouth Customer Technologies, January 2000 – December 2001
Worked closely with the BellSouth Consumer and Small Business
subject matter experts to define the scope of the online billing (Electronic
Bill Presentment and Payment) application and its future enhancements. Ensured
projects were successfully implemented on time and within budget. Engaged other
internal IT organizations to develop solution options. Responsible for tracking
project financials. Provided input into the performance reviews of the team
members working on the project.
Accomplishments & Contributions:
- BellSouth
Online Billing – Successfully implemented the BellSouth’s Electronic
Billing Presentment and Payment application (eBPP). Subsequent application
improvements and enhancements have also been implemented.
- Cingular
Wireless Online Billing – Successfully transitioned the online billing
application to the new Cingular Wireless technical team and platform.
- Successfully
led a project team through an architectural / platform upgrade for the
Billing application. The platform
changes included the integration to Orbix 2000, Orbix IMS, Common Business
Services (CBS), J2EE, and iPlanet Application Server 6.0.
Executive
Assistant – Corporate Development / Mergers & Acquisitions
BellSouth Corporation, November 1998 – December 1999
Executive
Assistance – Oncology & Transplant Services
Emory University Hospital, September 1995 – November 1998
Trainer
/ Executive Assistant – Department of Education
United States Department of Defense - Education, September 1993 –
June 1995
Programmer
II – Transplant Services
Emory University Hospital, June 1991 – June 1993
EDUCATION
Degree: Anthropology / Computer Science 05/1993
University/College: Emory University
Degree: Associate Degree 05/1991
University/College: Oxford College of Emory University
Professional Certification: Project Management Professional 03/2004
Professional Organization: Project Management Institute (Member) 12/2003
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