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Elin
Niskala______________________________________________________
elin.niskala@gmail.com
Collegeville, PA 19001
484-902-9876
elin.niskala@gmail.com
Collegeville, PA 19001
484-902-9876
EXPERIENCE
Iron Mountain, Royersford, PA 10/08-06/11
Accounts Receivable/Collections
· Business to business collections of delinquent records management and data protection accounts.
· Maintained Excel spreadsheets of 600 to 800 accounts organized by stage of delinquency, dollar amount past due and monies received.
· Used Oracle to document account status and customer correspondence.
· Created repayment schedules after obtaining pertinent financial information.
· Counseled customers about rates, renewals and terminations.
· Worked closely with account managers to resolve customer complaints.
· Trained new employees on collection processes and procedures.
Yellowbook, King of Prussia, PA 7/07-10/08
Final Demand Collector
· Utilized various operating systems to organize a portfolio of over 800 delinquent accounts.
· Maintained customer relationships by continued professional rapport.
· Worked closely with sales associates and credit managers to promote customer renewals.
· Targeted specific customers for payment before credit lockouts.
· Completed discrepancy reports to correct payment application and billing errors.
· Trained new employees on collection processes and procedures
Homecomings Financial Network, Inc. (GMAC) Blue Bell, PA 4/02-1/07
Loan Servicing Specialist (9/02 – 1/07)
· Decreased delinquency and prevented roll to loss in first mortgages and home equity loans by contacting homeowners by telephone and mail.
· Created repayment plans for qualified homeowners after obtaining and analyzing pertinent financial information.
· Counseled homeowners on terms of their mortgage note and settlement documents such as adjustable interest rates, prepayment penalties, escrow accounts and lines of credit.
· Provided payoff statements, verifications of credit, verifications of mortgage, lines of credit checks and credit cards, mortgage assignment applications, release of lien applications and escrow related forms upon request.
· Skilled at Microsoft Word and Outlook.
Bankruptcy Associate (4/02 – 9/02)
· Organized all customer bankruptcy filings, dismissals and discharges.
· Documented all notices and correspondence in company database.
· Researched court and attorney information using Banko and other bankruptcy sites.
· Drafted reaffirmation agreements for homeowners upon request.
Saul Ewing, Philadelphia, PA 10/01 – 4/02
Paralegal
· Responded to opposing parties’ interrogatories and requests for production of documents.
· Reviewed client documents and redacted privileged information using various legal computer programs.
· Created document indices and organized documents supplied by opposing parties.
· Digested lengthy and detailed depositions into manageable summaries.
· Utilized Microsoft Word, Outlook and legal research programs such as Lexis and Westlaw.
Barrack, Rodos and Bacine, Philadelphia, PA 10/00 - 10/01
Paralegal
· Paralegal in class action litigation law firm.
· Traveled to various law firms to Philadelphia and New York City to attend document reviews.
· Responded to discovery requests.
· Digested depositions.
· Created document indices after organizing boxes of documents supplied by opposing parties.
· Internet research of companies to assist in litigation.
COMPUTER SKILLS
Oracle, Microsoft Word, Excel, and Internet research.
EDUCATION
Washington and Jefferson College, Washington, PA
Degree: Bachelor of Arts
Studied Business and Political Science
Iron Mountain, Royersford, PA 10/08-06/11
Accounts Receivable/Collections
· Business to business collections of delinquent records management and data protection accounts.
· Maintained Excel spreadsheets of 600 to 800 accounts organized by stage of delinquency, dollar amount past due and monies received.
· Used Oracle to document account status and customer correspondence.
· Created repayment schedules after obtaining pertinent financial information.
· Counseled customers about rates, renewals and terminations.
· Worked closely with account managers to resolve customer complaints.
· Trained new employees on collection processes and procedures.
Yellowbook, King of Prussia, PA 7/07-10/08
Final Demand Collector
· Utilized various operating systems to organize a portfolio of over 800 delinquent accounts.
· Maintained customer relationships by continued professional rapport.
· Worked closely with sales associates and credit managers to promote customer renewals.
· Targeted specific customers for payment before credit lockouts.
· Completed discrepancy reports to correct payment application and billing errors.
· Trained new employees on collection processes and procedures
Homecomings Financial Network, Inc. (GMAC) Blue Bell, PA 4/02-1/07
Loan Servicing Specialist (9/02 – 1/07)
· Decreased delinquency and prevented roll to loss in first mortgages and home equity loans by contacting homeowners by telephone and mail.
· Created repayment plans for qualified homeowners after obtaining and analyzing pertinent financial information.
· Counseled homeowners on terms of their mortgage note and settlement documents such as adjustable interest rates, prepayment penalties, escrow accounts and lines of credit.
· Provided payoff statements, verifications of credit, verifications of mortgage, lines of credit checks and credit cards, mortgage assignment applications, release of lien applications and escrow related forms upon request.
· Skilled at Microsoft Word and Outlook.
Bankruptcy Associate (4/02 – 9/02)
· Organized all customer bankruptcy filings, dismissals and discharges.
· Documented all notices and correspondence in company database.
· Researched court and attorney information using Banko and other bankruptcy sites.
· Drafted reaffirmation agreements for homeowners upon request.
Saul Ewing, Philadelphia, PA 10/01 – 4/02
Paralegal
· Responded to opposing parties’ interrogatories and requests for production of documents.
· Reviewed client documents and redacted privileged information using various legal computer programs.
· Created document indices and organized documents supplied by opposing parties.
· Digested lengthy and detailed depositions into manageable summaries.
· Utilized Microsoft Word, Outlook and legal research programs such as Lexis and Westlaw.
Barrack, Rodos and Bacine, Philadelphia, PA 10/00 - 10/01
Paralegal
· Paralegal in class action litigation law firm.
· Traveled to various law firms to Philadelphia and New York City to attend document reviews.
· Responded to discovery requests.
· Digested depositions.
· Created document indices after organizing boxes of documents supplied by opposing parties.
· Internet research of companies to assist in litigation.
COMPUTER SKILLS
Oracle, Microsoft Word, Excel, and Internet research.
EDUCATION
Washington and Jefferson College, Washington, PA
Degree: Bachelor of Arts
Studied Business and Political Science
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