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Sara Dean
309 Ma and Pa Lane NE, Bainbridge Island, WA
Phone: 206.245.9876,
email: sara@zonewatch.com
EXECUTIVE
SUMMARY
Innovative,
agile, and experienced technology executive with a record of sustained
achievement.Exceptional operations leader with the ability to build and
energize high performance teams. Skilled at deploying new services and systems
in support of major business initiatives as well as developing and executingoperating
plans to sustain high growth. Adaptable to changing business conditions and
able to translate them into operational successes. Strong strategic thinker and
thought leader. Areas of expertise include:
•
Strategic
Planning and Development
|
• Global TechnicalOperations and Engineering Leader
|
•
Operationalizing
corporate vision and goals
•
Cloud
Based Platforms and SaaS Services
|
• Contract Negotiation and Business
Development
• Networking and Platform
Infrastructure Technology
|
•
Technology
Acquisitions & Integrations
|
• Corporate Leader and Spokesperson
|
•
Managing Growth
Initiatives and Diverse Teams
|
• Performance Optimization & Cost Management
|
PROFESSIONAL
EXPERIENCE
RealNetworks,
Inc., Seattle, WA 2008 – Feb 2011
Vice President
of Global Infrastructure Operations
Led
the infrastructureteam for a worldwide media delivery and consumer
software/services company. Built and operated Cloud Based Platforms serving B2B
and direct to consumer products. Managed and individually drove large-scale
platform deployments and ongoing operations for the largest mobile carriers in
the US and Europe using SaaS and Cloud Service delivery models.
Responsibilities include all aspects of managing the company’s technical
operations and infrastructure; including costs, operating platforms, 24x7
Operations Center, networks, datacenters, servers, security, storage, databases
and media delivery. Some of the more notable products I operated were Rhapsody,
SuperPass, RealPlayer, Vodafone’s Music/RingTone/RingBackTone products,
Verizon’s media entertainment services such as Video On Demand,
Ring-Back-Tones, Ring Tones, Music on Demand, Music Streaming, and their large
scale Live Video Events. Also responsible for back-office platforms supporting
customer management, media ingestion and encoding, credit card
billing/Ecommerce, Business Intelligence, and other similar internal support
systems.
Notable
Achievements atRealNetworks, Inc.
·
Materially
improved the service uptime across all products thru operational and technical
improvementsincluding implementing change management, increased monitoring,
altering configurations, simplifying designs, redesigning all networking,
reorganizing the Global Operations Team
·
Managed all
aspects of the operations budget and developed decision support metrics todrive
product costing
·
Reduced the
annual cost of infrastructure operations by more than 30%
·
Deployed
standard practices around operating systems, virtualization, hardware, and
access management
·
Recruited and inserted
talented staff into key leadership and technical positions while reducing costs
·
Delivered
large scale live video events exceeding 60,000 unique simultaneous customers,
including2010 World Cup Soccer, President Obama’s Inauguration, NFL broadcasts,
CBS’s BigBrother and the Jerry Lewis Telethon
·
Built the
underlying platform and operations plan for RealNetworks’ new Unifi product
(won top award for best software at the 2010 CES conference) using a hybrid
deployment of external cloud service providers and internal infrastructure. Product
serves direct to consumer and ASP business customers (Vodafone in 2011)
- Managed internal IT functions such as file servers,
business systems, phone system, and desktop/workstations
- Deployed a new ITIL service
management framework, change management, and operating model across
RealNetworks which in-turn improved efficiencies and resulted in quality
of service
ZoneWatch
Consulting LLC, Bainbridge Island, WA 2007 – Present
Principal Consultant and Business Owner
Strategic
technology consulting
•
Consulting
practice providing strategic advice and results-oriented implementation
guidance focused on Internet facing products, cloud services, technology,
operations, cost management, networks, and infrastructure solutions
EarthLink
Inc., Atlanta, GA 1996 – Dec 2007
Vice
President of Systems & Network Engineering Infrastructure Operations
Recognized
national Internet service provider with $1.4B in annual sales
•
Responsible
for engineering, security, operations and implementation of all networks,
systems and data centers in support of the consumer and business customers, and
enterprise information systems.
•
Reduced
network costs by $4B+ over 11 years thru vendor cost reductions, innovative
service and customer load balancing, and network consolidations which in-turn created
material operating leverage for the company
•
Managed and
operated an industry leading web hosting and SaaSservices with over 240K
business customers
•
Built an
industry leading engineering and operations team ranging from 200 to more than
400 staff
•
Managed all
aspects of EarthLink’s worldwide Narrowband network, VOIP, and Broadband
service including strategy, operations and engineering from 1996 thru Dec 2007.
Received more top industry awards for service quality than any other competitor
(MSN, AOL, NetZero, Verizon, etc..) while maintaining the lowest cost structure
in the market. These products served both business and consumers
•
Achieved
industry leading performance and availability service levels by continuously
improvingtechnical infrastructure platforms through innovative technology, process
improvements, and staff engagement
•
Implemented a
shared virtualization utility computing platform for customer facing products
and internal services
•
Integrated 3 large-scaledisparate
Internet backbones (EarthLink, Mindspring and One-Main) into a single lower
cost19-node national backbone
•
Track record
of increased responsibility, exceeding expectations, as well as outperforming
budget targets
•
Managed
internal IT functions such as help desk, file servers, business and financial
systems, phone system, and desktop/workstations
WorldCom,
Westlake Village, CA 1991 – 1996
Consultant, Engineer and Customer
Installations
The market leader in voice, data
and IP networks
•
Managed the
pre and post sales customer consulting for national accounts and large customer
installations
•
Integrated
numerous customer base acquisitions into WorldCom’s voice and data platforms
•
Negotiated
contracts with customers, designed solutions, and implemented services
•
Led large field
engineering and support operations teams
Marine Corps,
California, Florida, and Scotland 1985 – 1991
Crypto Technician and Communications
Engineer
Leader in global networks and
communications systems
•
Operated and
managed secure international intelligence networks, email systems, satellite
earth stations, radio networks and crypto systems
EDUCATION and training
Business, Leadership and
Technical curriculum
Naval
Crypto and Communications School, Pensacola, FL
Marine
Corps Leadership School, El Toro, California
Naval
Training Institute and Marine Corps Institute, El Toro, CA and Edzell, Scotland
(3 years)
Router,
Transmission, Unix, Sat Earth Station, Microwave, Voice Switching (DSC600)
Formal Training
Rancho
Santiago College, Orange Coast College, and Citrus College (2 years)
Western
Governors University
COMMUNITY
LEADERSHIP
Product
Advisory Council, Fujitsu IT Council for Servers/Storage, Desktop and Mobile,
2006 – Jan 2008
CustomerStrategic
Advisory Board of LimeLight Networks 2009 thru 2010
Product
Development Partner with many Small to Large Scale Technology/Network Companies
Coach
and Athletic Leader for Upwards Sports at Johnson Ferry Baptist Church
Girls
Softball Coach for Bainbridge Island Parks and Recreation
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