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Sara Dean

309 Ma and Pa Lane NE, Bainbridge Island, WA

Phone: 206.245.9876, email: sara@zonewatch.com

EXECUTIVE SUMMARY

Innovative, agile, and experienced technology executive with a record of sustained achievement.Exceptional operations leader with the ability to build and energize high performance teams. Skilled at deploying new services and systems in support of major business initiatives as well as developing and executingoperating plans to sustain high growth. Adaptable to changing business conditions and able to translate them into operational successes. Strong strategic thinker and thought leader. Areas of expertise include:

•        Strategic Planning and Development	•     Global TechnicalOperations and Engineering Leader
•        Operationalizing corporate vision and goals •        Cloud Based Platforms and SaaS Services	•     Contract Negotiation and Business Development •     Networking and Platform Infrastructure Technology
•        Technology Acquisitions & Integrations	•     Corporate Leader and Spokesperson
•        Managing Growth Initiatives and Diverse Teams	•     Performance Optimization & Cost Management

PROFESSIONAL EXPERIENCE

RealNetworks, Inc., Seattle, WA                                                                                                                       2008 – Feb 2011

Vice President of Global Infrastructure Operations

Led the infrastructureteam for a worldwide media delivery and consumer software/services company. Built and operated Cloud Based Platforms serving B2B and direct to consumer products. Managed and individually drove large-scale platform deployments and ongoing operations for the largest mobile carriers in the US and Europe using SaaS and Cloud Service delivery models. Responsibilities include all aspects of managing the company’s technical operations and infrastructure; including costs, operating platforms, 24x7 Operations Center, networks, datacenters, servers, security, storage, databases and media delivery. Some of the more notable products I operated were Rhapsody, SuperPass, RealPlayer, Vodafone’s Music/RingTone/RingBackTone products, Verizon’s media entertainment services such as Video On Demand, Ring-Back-Tones, Ring Tones, Music on Demand, Music Streaming, and their large scale Live Video Events. Also responsible for back-office platforms supporting customer management, media ingestion and encoding, credit card billing/Ecommerce, Business Intelligence, and other similar internal support systems.

Notable Achievements atRealNetworks, Inc.

·         Materially improved the service uptime across all products thru operational and technical improvementsincluding implementing change management, increased monitoring, altering configurations, simplifying designs, redesigning all networking, reorganizing the Global Operations Team

·         Managed all aspects of the operations budget and developed decision support metrics todrive product costing

·         Reduced the annual cost of infrastructure operations by more than 30%

·         Deployed standard practices around operating systems, virtualization, hardware, and access management

·         Recruited and inserted talented staff into key leadership and technical positions while reducing costs

·         Delivered large scale live video events exceeding 60,000 unique simultaneous customers, including2010 World Cup Soccer, President Obama’s Inauguration, NFL broadcasts, CBS’s BigBrother and the Jerry Lewis Telethon

·         Built the underlying platform and operations plan for RealNetworks’ new Unifi product (won top award for best software at the 2010 CES conference) using a hybrid deployment of external cloud service providers and internal infrastructure. Product serves direct to consumer and ASP business customers (Vodafone in 2011)

• Managed internal IT functions such as file servers, business systems, phone system, and desktop/workstations
• Deployed a new ITIL service management framework, change management, and operating model across RealNetworks which in-turn improved efficiencies and resulted in quality of service

ZoneWatch Consulting LLC, Bainbridge Island, WA                                                                                     2007 – Present

Principal Consultant and Business Owner

Strategic technology consulting

•        Consulting practice providing strategic advice and results-oriented implementation guidance focused on Internet facing products, cloud services, technology, operations, cost management, networks, and infrastructure solutions

EarthLink Inc., Atlanta, GA                                                                                                                               1996 – Dec 2007

Vice President of Systems & Network Engineering Infrastructure Operations                                                      

Recognized national Internet service provider with $1.4B in annual sales

•        Responsible for engineering, security, operations and implementation of all networks, systems and data centers in support of the consumer and business customers, and enterprise information systems.

•        Reduced network costs by $4B+ over 11 years thru vendor cost reductions, innovative service and customer load balancing, and network consolidations which in-turn created material operating leverage for the company

•        Managed and operated an industry leading web hosting and SaaSservices with over 240K business customers

•        Built an industry leading engineering and operations team ranging from 200 to more than 400 staff 

•        Managed all aspects of EarthLink’s worldwide Narrowband network, VOIP, and Broadband service including strategy, operations and engineering from 1996 thru Dec 2007. Received more top industry awards for service quality than any other competitor (MSN, AOL, NetZero, Verizon, etc..) while maintaining the lowest cost structure in the market. These products served both business and consumers

•        Achieved industry leading performance and availability service levels by continuously improvingtechnical infrastructure platforms through innovative technology, process improvements, and staff engagement

•        Implemented a shared virtualization utility computing platform for customer facing products and internal services  

•        Integrated 3 large-scaledisparate Internet backbones (EarthLink, Mindspring and One-Main) into a single lower cost19-node national backbone      

•        Track record of increased responsibility, exceeding expectations, as well as outperforming budget targets

•        Managed internal IT functions such as help desk, file servers, business and financial systems, phone system, and desktop/workstations

WorldCom, Westlake Village, CA                                                                                                                             1991 – 1996

Consultant, Engineer and Customer Installations

The market leader in voice, data and IP networks

•        Managed the pre and post sales customer consulting for national accounts and large customer installations

•        Integrated numerous customer base acquisitions into WorldCom’s voice and data platforms

•        Negotiated contracts with customers, designed solutions, and implemented services

•        Led large field engineering and support operations teams

Marine Corps, California, Florida, and Scotland                                                                                                     1985 – 1991

Crypto Technician and Communications Engineer

Leader in global networks and communications systems

•        Operated and managed secure international intelligence networks, email systems, satellite earth stations, radio networks and crypto systems

EDUCATION and training

Business, Leadership and Technical curriculum

Naval Crypto and Communications School, Pensacola, FL

Marine Corps Leadership School, El Toro, California

Naval Training Institute and Marine Corps Institute, El Toro, CA and Edzell, Scotland (3 years)

Router, Transmission, Unix, Sat Earth Station, Microwave, Voice Switching (DSC600) Formal Training

Rancho Santiago College, Orange Coast College, and Citrus College (2 years)

Western Governors University

COMMUNITY LEADERSHIP

Product Advisory Council, Fujitsu IT Council for Servers/Storage, Desktop and Mobile, 2006 – Jan 2008

CustomerStrategic Advisory Board of LimeLight Networks 2009 thru 2010

Product Development Partner with many Small to Large Scale Technology/Network Companies

Coach and Athletic Leader for Upwards Sports at Johnson Ferry Baptist Church

Girls Softball Coach for Bainbridge Island Parks and Recreation

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