Technical Writer Resume Layout Format in Word Free Download -->

Technical Writer Resume Layout Format in Word Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download

309 DeChart Lane, Raleigh, NC 27001

·         Manage all projects within budget and on schedule
·         Seeking a challenging role within the Information Technology Industry
·         Develop, evaluate and manage documentation for technical and non-technical audiences
·         Update diagnostic, user and reference manuals
·         Function testing and Level II support experience

Core Competencies
·        Resource management
·        First point of contact for escalation issues
·        Coach and mentor team members
·        Partner with vendor and management teams
·        Build and maintain positive relationships with clients and co-workers
·        Meet deadlines and milestone
·        Provide constructive feedback as needed
·        Provide timely employee appraisals
·        Determine training for employees
·        Knowledge and experience using Microsoft Outlook, Office, Excel, Word, Power Point
·        Strong networking skills to build clientele
·        Create and maintain a communications plan
·        Effectively communicate with teams and stakeholders
·        Experience working with onshore and offshore teams
·        Knowledge and demonstrated abilities in Project Management
·        SDLC  and  AGILE experience
·        Facilitator and consensus builder
·         Team orientation
·         Experience in developing and delivering high quality documentation
·        Successfully managed 30 plus teams


SYSTEMS DOCUMENTATION, INC (SDI) ( Cary and Durham, NC)   August 1997- February 2011
Lead Project Manager, Client - IBM

SDI provides an outsourcing solution to any company needing information documentation of hardware and software for client products. We develop programmer references, diagnosis guides, programming guides, how to install manuals, and many others.

Worked closely with client. Met all requirements on schedule and within budget. Created quality assurance and planning documents. Negotiated statement of work for each project solicited. Expertise leading teams in DITA, AGILE, web development  and Legacy documents.

Joy  Bullock                                                                                                                           Page 2

Known early on for taking over a project at any point in the release cycle and turning it around, maintaining sustainability as well as profitability.  Expertise is in taking projects through SDLC.

APAC TELESERVICES, (Newport News, VA and Greensboro, NC)          May 1995 - July 1997
Supervisor, Client - UPS
A call center contracted by UPS as an outsourcing solution to handle customer service concerns for package pickup, costs and logistics.

Supervised 100+ employees during various shifts. Managed employee technical understanding of the UPS logistics and how to best service customer needs. Scheduled employee training when needed.  Resolved all escalated calls taken by any call center representative.


VERITUDE, (Durham, NC)                                                          August 2011 to November 2011
Benefits Specialist, Client – Fidelity Investments
Assist clients with health and insurance benefit management including annual enrollment processing and resolve any concerns. Provide customer support within a call center.

EXPRESS EMPLOYMENT PROFESSIONALS (Raleigh, NC)         February 2011 – April 2011
Temp to hire positions with several clients.  Includes working as a Technical Support Representative for a client requiring assistance with a rapidly increasing email and call volume regarding recent upgrades with customer products including sales and customer retention.

 Career History also includes:  Transportation Analyst, New York State Department of Transportation, Poughkeepsie, NY, Executive Director, Neighborhood Based Alliance, United
Way Sponsored with New York Department of Social Services; Assistant Director, City of Poughkeepsie, Partnership, Poughkeepsie, NY; Level II Support, IBM, Poughkeepsie, NY; Function Verification Tester, IBM, Poughkeepsie, NY; Information Developer, IBM, Poughkeepsie, NY.


REX Healthcare, Raleigh, NC             November 2010 to present


·         Master of Science in Energy, Energy and Resource Management, University of Pennsylvania, Energy Center, Philadelphia, Pennsylvania

·         Master of Arts, Planning and Policy Analysis, Morgan State University, Baltimore, Maryland
·         Bachelor of Arts, The Johns Hopkins University, Baltimore, Maryland

Joy Bullock                                                                                                                            Page 3


Basic Programmer Training, In-house IBM, Poughkeepsie, NY
System Development Programmer Training, In-house IBM, Poughkeepsie, NY
DITA classes, In-house training, Systems Documentation, INC, Raleigh, NC
AGILE seminar, In-house training, Systems Documentation, INC, Raleigh, NC
HIPAA training workshop, REX HealthCare, Raleigh, NC


Platforms: Mainframes, AS400, Windows 2000 and XP, VISTA, Windows 7
Operating systems and related utilities: MVS, TSO, VM, LAN, OS2, DOS, AIX, Microsoft Office, Power Point, Excel, PCOMM, CMVC, DCE/DFS, GSA, AFS, Pubtrak, VICOM, zPublish, eReview, IDWB,TMB,Lotus, RHIS, Salesforce,  HOBS, CCW, IEX, KBA, WI OLR, CSS, TUD, UPDs, Xtracs



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