Technical Support Specialist Resume Pattern in Word Format Free Download -->

Technical Support Specialist Resume Pattern in Word Format Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Anna Keddell
309 Sanford Road Unit 14
Wells, Maine 04001
(207) 229-9876
Anna@gmail.com

Objective: Seeking a position as an IT Support Technician.

HIGHLIGHTS OF QUALIFICATIONS
·        Expertly able to maintain and administer computer networks and related computing environments including computer hardware, systems software, and applications software.
·        Proven ability to diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
·        Experienced in planning, coordinating, and implementing network security measures to protect data, software, and hardware as needed.
·        Able to configure, monitor, and maintain email applications or virus protection software.
PROFESSIONAL EXPERIENCE
2011-2012      Communications Quality Assurance Evaluator                                U.S. Air Force
·        Prepared and conducted over 40 personnel/work center evaluations verifying proper standards and procedures were being followed.
·        Evaluated 27 pieces of communications equipment ensuring regular maintenance was conducted.
·        Notified responsible management of any deficiencies discovered with a recommended fix action through written reports or hands-on guidance.
2008-2011      Help Desk Technical Support Specialist                                           U.S. Air Force
·        Provided Tier 2 level phone, on-site and remote assistance to over 6,800 clients, receiving an average of 175 trouble tickets weekly and resolving 90% on the spot.
·        Followed up with clients to ensure issue resolution and customer satisfaction, updating ticket status and priority accordingly.
·        Eradicated 33k anti-virus client and network vulnerabilities protecting 7 terabytes of data.
·        Completed all assigned operational and procedural tasks and assisted with general administrative tasks.
2007-2008      Deployable Communications Specialist                                            U.S. Air Force
·        Updated and maintained $1.5M of communications equipment ensuring 100% availability for emergency situations.
·        Troubleshot network/client issues for a variety of customers reducing ticket resolution time to less than 24 hours.
·        Input all new users and computers into Active Directory following proper naming conventions and deployed standard desktop images to new computers placed on the network.
TRAINING AND CERTIFICATIONS
                        Specialized Military Training:                                                           Certifications
·        Communications Computer Systems Operations                              Network+
·        Information Protection Internal Control                                            Security +



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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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