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Nataly Arp
PROFILE
Ambitious
IT Professional with strong foundation in software application and web
application development, and having a rich and diverse background in database
configuration and administration, network configuration and helpdesk
administration.
SUMMARY OF QUALIFICATIONS
·
Exceptional Academic
Record with 3.69 Cumulative GPA while also balancing fulltime career.
·
Experience Includes 1+
year designing desktop and web applications, as well as contributing portions
to 10 e-commerce websites
·
Client-Focused experience
includes consultation and relationship management with furniture industry
leaders and corporation executives to provide the best business relationships
possible – successfully maintained relationships with several big box retail
corporations.
·
Proficient in multiple
operating systems and configurations, development and storage applications,
languages and programs
·
Adept at assessing and
resolving issues, using communication and technical skills to ensure optimal
client satisfaction and to deliver a customized production experience
Technical Competencies
Software: Visual Studio 2008, Visual Studio 2010, .NET 3.0 – 4.0, SQL 2000, SQL
2005, Exchange 2003, Exchange 2007, Microsoft Office Suite (Outlook, Word,
Excel, PowerPoint, Visio, Access), SharePoint,
VERITAS Netbackup, Salesforce.com CRM, Adobe CS3, CA Clarity / Clarity XOG, SAP
Business Objects
Operating Systems: Windows 95, Windows 98, Windows NT, Windows 2000, Windows XP
Home/Professional, Windows Vista, Windows 7, Windows Server 2000-2008 (all
versions), Apple OSX, Apple iOS, Linux RedHat
Hardware: Servers (rack-mount, tower), PC’s (desktop, laptop, tablet, thin clients),
Printers (Xerox, HP, Brother, Kyocera, Zebra Label Printers)
Certifications: CompTIA Security+ 2008
Languages: SQL, Visual Basic / VB.NET, ASP.NET,
L, Yahoo! SMB RTML, ASP.NET, CA
Clarity GEL, XML
Other: Cabling CAT 5/5e/6 & Fiber, VOIP
EDUCATION
Bachelor
of Information Technology in Programming,
American InterContintental University,
Hoffman Estates, IL, 3.69 GPA, 2/2011
AABA,
American InterContintental University, Hoffman Estates, IL,
9/2009
Professional Experience
Technical Consultant 11/2010
– Present
A&I
Solutions Atlanta,
GA
·
CA Clarity Implementation,
Configuration, and Customization
·
Assisted with
Customization and Implementation of CA Clarity instances for multiple clients
to full satisfaction
IT Manager 8/2004 – 10/2010
Belnick
Inc. Canton, GA
·
Played key role in helping
create, implement, and manage SQL-based product database and ASP.NET front end,
having previously created, implemented and administrated MS Access-based
product database
·
Assisted with several initial
designs and redesigns of retail and wholesale websites, which resulted in wider
market reach and increased online sales by 100% over 4 years
·
Edited and updated websites
using multiple languages / file configurations to include HTML, RTML, XML, CSV
·
Played key role in
implementation and maintenance of SalesForce.com CRM tool which increased
overall corporate perspective, leading to increased profitability by 25%
·
Oversaw various IT
functions, including administration and support of 1 server cluster and 10
individual servers, Microsoft Exchange Server 2003 administration, network
administration and support of 85+ end-user PC/laptop workstations and 3 MAC/Mac
Book workstations on Windows network
·
Manage product photography
and image editing with Adobe CS3 to create and store hi-resolution imagery and
web-ready imagery (to include product imagery and website-specific graphics)
for retail, wholesale, print usage
·
Direct information
management/ marketing/distribution from wholesale company to large internet and
big-box retailers
Nataly Arp
Professional Skills
Leadership
·
Managed teams on various
IT and/or web design projects
·
Led Migration from Avaya
digital phone system to 3Com VOIP system
·
Directed and/or
collaborated on construction and implementation of new micro retail websites
·
Assisted in training and
supervising staff in all levels of ecommerce operations
Customer
Service
·
During times of high call
volume, assisted Customer Service Department with sales and addressing customer
concerns
Other Experience
2002-
2003 Line Cook, Monet’s Café and
Bakery Blairsville, GA
2001-
2002 Line Cook/ SOUS Chef, Forge
Mill Restaurant Blue Ridge, GA
MILITARY Experience
NCO Sergeant E-5 1998-2004
United
States Army Reserves Athens, GA
·
Supervised a team of 5;
duties included postal administration, small-arms inventory, and combat
lifesaving
·
Earned various awards for
excellent service, achieving rank of Sergeant within 3-1/2 years
·
Single tour of duty in
support of Operations Iraqi Freedom/Enduring Freedom in 2003-2004
·
Developed Standard
Operating Procedures to support the safe and effective administration of
sick/wounded soldiers returning from overseas military duty.
KEYWORDS: .NET Developer,
Websites, Applications, Systems, Network, Database Administrator, Quality
Control, Programmer, Visual Basic, Visual Studio, ASP.NET, VB, SQL, Web, Web
Site, IT, Information Technology, Entry Level, Tech Support, Designer, Analyst,
Specialist
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