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Lilla Coleman
309 Rosebud
Dr., Natchitoches, LA 71001 | t: 318.623.9876 | e:
lillacoleman@gmail.com
SKILLS
Programming
·
Visual Basic, C#, COBOL; Structured
Programming; Website Development & OO
Database/System Analysis
·
ERDs; Normalization; SDLC Lifecycle;
Requirements; System Documentation; SQL Server 2008; Oracle SQL; Strong
Microsoft Access & Oracle skills
Applications
·
Adobe Acrobat Reader, Dreamweaver; MS Access,
Office 2003,2007,2010 Symantec Antivirus
, AVG antivirus and Publisher; QuickBooks, Emd’s , All scripts
Operating Systems
·
Windows 2000/XP, Windows Vista, and Windows 7
Networking/Hardware
·
Motherboard installation(Desktop and Laptop);
Virus System clean-up; Wipe/Reinstall Systems; Run System Diagnostics;
Internal/External Modems; PATA/SATA Hard Drives; CD/DVD burners; LAN/WAN ;Various Printers
EDUCATION
Northwestern
State University, Natchitoches, LA
Bachelor of Science – Computer Information
Systems and Business Administration
| May 2010
Bachelor of Arts – Communication | May 2011
Ritsumeikan
Asia Pacific University, Beppu, Oita-ken, Japan |Aug
2007-Feb 2008
International Student Exchange Program -International
Business, Asia (Pacific Region Focus)
Computer Allies, Inc. March
2008- Present
Office Manager/Sales Support | August
2010 – present
Computer Technician | March
2008 – present
·
Build and upgrade systems (AMD Dual Core Processors, Laptops)
·
Install and maintain home and business networks
·
Handle RMA contact, customer-client relations
·
Provide various training programs to clients i.e. how to use specific
software as well as operate hardware
·
Maintain customer service, transactions, invoices, payroll processing,
credit and collections
·
Act as a company liaison to negotiate with
Natchitoches Historic Foundation for property improvements
·
Create both television and radio commercials
for advertising
·
Act as hotline and in-person troubleshooting
support for customers
COMMUNITY SERVICE
Sam’s Book Barn
Computer Technician | June
2008 – present
·
Configure network and printer
·
Repair and upgrade computers
·
Provide customer technical support
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