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309 Valley View Road
Montpelier, Vermont 05001
To Whom It May Concern:
Enclosed is my resume in consideration for an information technology
management or system administrator position within your organization.
I have nine years of information technology experience with Yarde
Metals Inc. My experience includes the
positions of Information Technology Director (present), System Administrator
and Supervisor – Help Desk. I have a
track record of managing/providing information technology services and support
to multiple company locations, training, supervising and evaluating personnel
in achievement of department objectives and providing enhancements to
hardware/software capabilities to meet changing needs.
I am relocating to Central Vermont and seeking a new challenge. I believe my passion for the information
technology field, proven skills and diversified experience will enable me to
immediately contribute to your organization.
My compensation requirements are negotiable and I look forward to an
opportunity to meet and elaborate on my background.
Sincerely,
Teresa Thorpe
Enclosure
TERESA
THORPE
309 Valley View Road
Montpelier, Vermont 05001
802 498 9876
teresa@onepost.net
OBJECTIVE: Information Technology Management/System
Administrator.
SUMMARY: Hands-on, accomplished and
solutions oriented information technology professional with nine years of
related experience including five years in a management capacity. Effective leader who can motivate, supervise
and coach staff in achievement of information technology department goals. Relationship builder with company departments
ensuring quality services/support and resolution of problems. Have contributed to various
publications/print media.
CERTIFICATIONS:
Comptia
A+, Microsoft Certified Professional (MCP), Systems Administrator (MCSA),
Systems Engineer (MCSE).
TECHNICAL
SKILLS: Microsoft Operating Systems
(server and desktop), Linux Operating Systems (multiple distributions), MAC OS,
PBX Systems and Service Provisioning, Wiring Infrastructure and Design (LAN,
WAN), VPN, Storage Management, Open Source Solutions.
EXPERIENCE: YARDE METALS INC.
2002-present Southington,
Connecticut
Information
Technology Director (2006-present)
·
Report to the company president.
·
Direct information technology operations ensuring
timely and quality resources and minimal system downtime while containing costs
in support of all company personnel.
·
Provide information technology services for
corporate office, branches in Pennsylvania, Ohio, New Hampshire, New York, New
Jersey, North Carolina and depots in Massachusetts, Maine, Michigan and
Maryland.
·
Implement full time home office solutions for high
volume sales staff.
·
Analyze and incorporate new technologies enhancing
systems efficiencies and overall business operations.
·
Hire, supervise and evaluate eight staff
(programmers, system administrators, Help Desk support) and two outside
consultants. Ensure ongoing training and
development of staff and knowledge of information technology solutions.
·
Manage/approve all capital expenditures and
information technology purchases.
·
Work closely with service providers for telephone
and Internet service provisioning including both technical and contractual
aspects.
·
Establish strong relationships with all company
departments.
·
Plan and execute projects with a focus on enhancing
systems and generating cost savings.
·
Member of the Company Management Team and First
Responder and Safety Committees. Lead
the Metaltraq Steering Committee to analyze and recommend the effective utilization
of programming resources for the company.
·
Previous responsibilities as System Administrator
(2005-2006), Supervisor – Help Desk (2004-2005) and Help Desk (2002-2004). As Help Desk Supervisor, rolled out new MAC
desktop computers to sales and management personnel and provided training. Generated electronic documentation.
Accomplishments (2010):
-
Focus on reducing costs while providing quality
services through effective vendor selection and purchasing of services/systems.
-
Maintain effective information technology staff
levels through ongoing training and selective outsourcing of services.
-
Implemented over 170 changes/improvements into
production to meet business needs on Metaltraq ERP.
TERESA THORPE Page
2
(continued…)
-
Information technology Department received excellent
internal and external audits.
-
Coordinated the successful integration of network,
telecommunications and security systems infrastructure for the opening of the
Pennsylvania branch within a two day period without business impacting
technology issues.
-
Help Desk responded to 4,520 calls.
Accomplishments (2009):
-
Implemented over 200 changes into production on
Metaltraq ERP.
-
Developed new company website.
-
Enhanced preparation for responding to
hardware/software failures and ensuring minimal data loss with production
release of DP Trigger Project. Migrated
critical data to DBRD store and overhauled e-mail systems providing quick
failovers to secondary systems, backups, data replication and secondary MX
records.
-
Reduced information technology department costs by
approximately $275K (staff reduction, renegotiation of contracts for Telecom
and Internet services and eliminating particular products/services).
Accomplishments (2008):
-
Implemented 136 changes of ERP system into
production.
-
Deployed application services at all branches
(primary and secondary systems). These
“smart systems” will automatically repair themselves during a system failure
preventing extended downtime and need of information technology staff to bring
back on-line.
-
Troubleshooted payroll system problems through
creation of a Virtual Server on the Windows Active Directory.
-
Purchased several storage servers allowing for
current/live production data on various systems at different locations.
-
Saved approximately $30K on a two year contract for
284 Verizon Wireless devices through diligent negotiations. Saved $15K in discounts with a new contract
for Cisco Hardware Support.
Accomplishments (2007):
-
Deployed an Active Directory Windows Network and
upgraded cell phones and Blackberry devices.
-
Developed/implemented department policies and
procedures.
-
Led efforts for SOX compliance (created policies and
procedures) and development of a Disaster Recovery Plan.
-
Added four new key members to the information
technology department due to increased service demands.
Accomplishments (2006):
-
Enhanced night and weekend response time and
availability.
-
Enhanced services covered business for 24 x 7 x 365.
PREVIOUS
EXPERIENCE: Correctional Officer – State of
Connecticut, Department of Correction.
EDUCATION:
-
Project Management Class – AMA.
-
Large Installation System Administration Conference.
-
Computer Science Studies – Central Connecticut State
University.
-
Ongoing CEU’s.
MILITARY: Honorable
Discharge – Connecticut Army National Guard
ORGANIZATIONS:
Member
of League of Professional System Administrators (LOPSA)
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