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Hudson , NH 03001 (603)
889-9876
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Joy Hankins
22 Saint Mary Drive joy.hankins@gmail.com
Experience Retail Manager
Objective
Sales driven Manager seeking retail management
position utilizing my strong work ethic, team attitude and organizational
skills. Who brings a solid track record in achieving increase sales and profit
in this highly competitive market
Accomplishments
·
Guided 3 Assistant Managers to Manager positions.
·
Monitor inventory year end figures (in 2010, assisted company in a
$15,000 savings from previous year).
·
Comparison
sales of 2% gain over past two years (2009-2010).
·
Rank #3
of 16 store in district for 2010.
·
17% profit gain 2009-2010.
Professional Experience
Staff Development
·
Be part of a team to help develop an organization (Guided 4
Associates to Assistant Manager).
·
Train and motivate (Raise the Greet Score 15% compare to previous
year).
·
Team-building (Reduce turnover rates in 2009-2010, down 16%).
·
Excellent
teacher/trainer; patient and effective when working with wide range of
personalities.
·
Instill
a positive attitude to ensure excellent customer service.
·
Enjoy
working directly with customer (lead by example).
·
Plan
the daily work load of a 25 -35 associate team.
·
Organizing,
planning, and prioritizing on a daily basis.
·
Coordinate
and manage multiple priorities and projects.
·
Plan
truck load schedule to insure 24 hour stocking commitment (door to floor
routine).
·
Coordinate
with District Manager to ensure merchandise change align with sales trend.
·
Ability
to monitor time management with entire organization daily.
·
Team
meeting 3 times daily to ensure communication thru the day ( via new headset
communications)
Sales
·
Ability
to turn a broken organization into a profitable sales (1 year turn around)
·
Maximized
sales and profitability of assigned areas through execution of company
programs.
·
Reading/analyzing
reports to increase sales and profits.
·
Train
and review special orders and follow up.
·
Coordinate
inventory control, receiving; merchandising (plan-o-grams) and store
maintenance.
Human Resources:
·
Review
job applications, interview/hire, train and staff develop.
·
Assign
the on boarding culture of a company.
·
Improve
understanding of appointed assignments.
·
Ability
to discipline associate on a one to one basis.
·
Handle
budget planning and tracking, accounting and payroll.
Loss Prevention:
·
Ability to control payroll expenses to sales trend of the store.
·
Review
POS report to insure proper in stock position.
·
Monthly
review of safety rules and regulations.
·
Review and understanding of profit and loss reports.
·
Ensure
proper handling of daily receipts, balance registers and bank accounts, prepare
deposits.
Manager Experience
Store Manager, Michaels Arts and Crafts Burlington
Store Manager, A.C. Moore Nashua , NH
Store Manager, A.C. Moore Danvers , MA
Assistant Store Manager, A.C. Moore
Past
Experience
Store Manager, F.W. Woolworth Peeskill,
NY 1990-1996
Store Manager, F.W. Woolworth Bradford, PA 1988-1990
Store Manager, F.W. Woolworth
Port Jefferson
Station, NY 1986-1988
Store Manager, F.W. Woolworth Scotia , NY 1981-1986
Store Manager, F.W. Woolworth Ridgewood , NJ 1979-1981
Acting Store Manager F.W. Woolworth Hackensack
Assistant Store Manager F.W. Woolworth Middletown
Assistant Store Manager F.W. Woolworth Newburgh
Assistant Manager Trainee, F.W. Woolworth Monticello
Receiving Dept Manager, F.W. Woolworth
Port Jervis , NY
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