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Joy Reidelbach

309 Decathlon Parkway # 04 · Billings, MT 59001 · 406.839.9876 · joy..reidelbach@gmail.com

 

Education

University of Mary                                                                                                                   Bismarck, ND                                              

                Bachelor of Science in Business Administration                           August 2002 - September 2006

                Concentration in Entrepreneurship

Professional Work Experience

Computers Unlimited                                                                                                      Billings, MT

Software Tester                                                                                        December 2008 - Present

·         Utilize standard practices to test and develop TIMS, an inventory management and Point of Sale software system for medical and industrial gas organizations.

·         Provide quality, error-free software and detailed documentation

·         Lead liaison between the Development group and  Procedural Support and other departments on an as-needed basis, assessing the urgency of issues to prioritize and resolve issues in a timely manner.

·         Develop and implement test plans to be integrated into our automated testing system.

·         Ability to understand and approach testing projects in a logical and systematic manner so testing is detailed, thorough and accurate.

·         Be a resource in core system programs to internal staff and customers

·         Assist in the training of new personnel

·         Give presentations to the Directors and customers as to the status of new development within the Development Group

Lawn Ranger                                                                                                                                 Billings, MT

Lawn Care Specialist                                                                                      July 2008 - December 2008

·         Responsible for the maintenance and cleanliness of all work equipment

·         Supervise three man crew on daily tasks per set schedule

·         Provide superior service to all client needs by observing and correcting all immediate and future needs

·         Spot checks completed work to improve quality of service and to ensure contract compliance

Aaron’s Sales and Lease                                                                                                          Billings, MT

                Sales Manager                                                                                                 November 2007 – July 2008

·         Ensure showroom floor is merchandised as per guidelines while following all policies and procedures

·         Create and implement marketing strategies in the community to generate new sales 

·         Responsible for setting weekly and monthly sales goals for seven person staff

·         Entrusted to handle all service issues as well as resolve all customer opportunities

·         Assist General Manager with product ordering, including planning for future sales and events

·         Utilize sales leads to create mailing campaigns dedicated to maximizing growth

·         Responsible for interviewing, hiring, and safety of store

Shopko                                                                                                                                          Billings, MT

                Loss Prevention Leader                                                                       June 2007 – November 2007

·         Responsible for tasks and duties required to protect Shopko assets, which include the facility and equipment, cash, merchandise and the safety of teammates and customers

·         Assists the Store Manager in training and communicating loss prevention processes and policies to all teammates

·         Advise on all trends in store operations to store leadership

·         Assists with the execution and implementation of shrink reduction programs through proactive planning and monitoring loss exposures

·         Recruit and assist in training of all Shopko employees

Aaron’s Sales and Lease                                                                                                        Bismarck, ND

                Sales Manager                                                                                                           June 2006 – May 2007

·         Ensure showroom floor is merchandised as per guidelines while following all policies and procedures

·         Create and implement marketing strategies in the community to generate new sales 

·         Responsible for setting weekly and monthly sales goals for seven person staff

·         Entrusted to handle all service issues as well as resolve all customer opportunities

·         Assist General Manager with product ordering, including planning for future sales and events

·         Utilize sales leads to create mailing campaigns dedicated to maximizing growth

·         Responsible for interviewing, hiring, and safety of store

Professional Volunteer Experience

Yellowstone Aids Project                                                                                           Billings, MT

Computer Technician                                                                             February 2009 - November 2010

·         Worked to enhance and update a 5 user network of computers

·         Performed basic website maintenance and development

·         Educated clients and staff on the use of the computers as well as all relevant software

·         Assist in the setup and tear down of multiple events on an as-needed basis.

 Job Connection, Inc.                                                                                                                  Billings, MT

General Volunteer                                                                                                          May 2007- Present

·         Assist in the setup and tear down of special events.

·         Painting and cleanup of the office.

·         Help with the setup of the office network and troubleshooting of basic computer issues.

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Technical Skills

           

·         Proficient in Microsoft Word, Works, Excel and PowerPoint

·         Creating SQL queries to retrieve and update relevant data in Microsoft SQL 2005-2008

·         Basic HTML web site design and maintenance.

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References available upon request

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