Software Engineer Great Curriculum Vitae Format in Word Free Download

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Objective

A high level Software Engineering position, designing, implementing, and releasing products for Linux/UNIX based solutions in a challenging, exciting, team oriented environment.

Career Summary

Versatile, experienced team member with nearly twenty-five years of UNIX/C software experience in the Client/Server Applications, with a demonstrated track record of successful database development and integration on embedded and “real-time” systems.  Self-directed and motivated team player voted Employee of the Year while working predominantly remotely.  Strong team leader who promotes a collaborative environment for shared success.

Computer Skills

Languages:

C, C++, C#, Linux/UNIX shell scripting languages (perl, csh/C-shell, sh/Bourne, expect/tcl, ksh/Korn), SQL/Embedded SQL

Databases:

MySQL, SQLite, Funambol, Informix, Sybase; Installation, Optimization, Indexes, Triggers, and Stored Procedures

Operating Systems:

CentOS, Linux RedHat, UNIX (SCO, Solaris 2.x, SunOS 4.x,), Windows, MS-DOS

Software:

Microsoft Visual C# and C++ Express Editions, iPhone, iTunes, PuTTY, NSIS (Nullsoft Scriptable Install System) Windows installers, X-Windows/OpenLook, Open Windows, Client/Server Applications, TCP/IP and Sockets, SCCS, Atria/Clearcase/XClearcase, Debugger (dbx), TELNET, Word, Excel, PowerPoint, uucp, textedit, gcc, vi, tcp, ftp, sed, awk, VMWare, VPN, VPIM, RPM, VNC, SoX, Dialogics and Nuance (speech recognition technologies)

Platforms:

Dell, Sun Sparc Systems, Micron Systems, IBM PC

Professional Experience

Lyrix                       Lowell, Massachusetts                                      February 1998 to August 2011

Senior Software Engineer

• Release engineer for several products.  This included software packaging as well as the necessary installation, upgrade, and release documentation.
• Wrote Marketing Requirements Documents (MRDs) for product enhancements.
• Lead developer for the iPhone Activity Log application using both Microsoft Visual C# and C++ Express Editions on Windows.  These applications were used access the iTunes backup file iPhone activity logs (calls, text messages, data usage) and display this information to the Mobiso subscriber.  This data would then be pushed to the Lyrix Mobiso server for reimbursement and reporting purposes.  Also developed the NSIS Windows application installer for this product. 
• Lead developer for a subscriber reimbursement project.  This included writing reimbursement reports in perl to access the data stored in the MySQL (RDBMS) database.  Depending on the desired reimbursement method (per minute/text/kilobyte, stipend, or flat rate) managers could generate reports to help determine the best cost savings reimbursement method for the company.
• Project manager and lead developer for the Linguistics Management and Transcription (LMD-T) internal web product.  Developed the project plan and requirement documents.  Designed and developed the MySQL database and numerous back-end perl scripts to load, process, and store daily client Nuance Automatic Speech Recognition (ASR) data.  This data was used by in-house transcriptionists and linguists to “tune” the Lyrix PeopleFind, SpeechConnect, and Mobiso speech products to work more effectively.  The newly tuned Nuance dictionary and synonym files where then ftp’d daily back to client sites.  Wrote several perl script reports to detail the daily, monthly, and yearly work of the transcriptionists and linguists.
• Responsible for support and maintenance of a VPIM (Voice Profile for Internet Mail) product.  This product communicated with the Cisco Unity voicemail product.
• Responsible for a VoiceMail IVR (Interactive Voice Response) product, including maintenance, development, and deployment of enhancements to our customer base which included over 150,000 world-wide users.  This product was developed in C and uses the Informix database as well as supporting shell scripts to handle installs, upgrades, and various end-of-day processing tasks.
• Developed a Help-Desk IVR call center.  This product will route over 150 customer calls a day to the appropriate extension based on the time-of-day. This product was developed in C and uses shell scripts for reporting purposes.
• Developed the NEC CoNavigator application that uses IVR and speech recognition technologies.  This application allows NEC customers to dial one 800 number in order to reach their  respected sales agent.  After speaking the desired agent’s name, the customer is given the choice of paging, leaving a message, or can request to have the person located.  This uses the Nuance speech recognition package as well Dialogics software and hardware.
• Designed and developed various IVR Fantasy games for The Sporting News Magazine (Baseball, CART, NASCAR).   This included the complete Informix database design and implementation as well the entire application development using C.
• Designed and developed an accounts receivable IVR application.  This application allows customers to dial in to retrieve their account balance based on ANI information.  The calls can then be routed to their respected agent representative.  This included the complete Informix database design and implementation as well the entire application development using C.  Various supporting shell scripts were also written to handle end-of-day processing, nightly data download processing, as well as reporting purposes.

Davox Corporation   Westford, Massachusetts                                    December 1986 to February 1998

Software Engineer

• Participant in several log cabin projects, which are special projects where top engineers work collaboratively to design, develop and implement products at an accelerated rate.
• Extensive travel to various customer sites to perform training and to gain insight on customers’ perceptions of Davox products. 
• Designed, developed and implemented a standard GUI look and feel for call-center products.
• Designed, developed and documented a SENTRY feature. On a nightly basis, this feature will interrogate the Unison product, searching for potential problems.  If problems are detected, SENTRY will either attempt to automatically fix the problem, or will immediately alert customer service via email or pager.
• Designed, developed and documented an ALERTS feature, including its Sybase table, trigger and stored procedure definitions.  This feature notifies the supervisor when any user-defined calling event or condition (such as contract rate or sales per product category) exceeds or fails to meet specified performance standards.
• Designed, developed and implemented an IVR integration using TCP/IP over Sockets.
• Wrote several shell scripts to perform various system testing and diagnostics.

·         Designed and developed an Agent Blending (or SCALE - Seamless Call AND Load Equalization) Algorithm.  Blend agents are those call center representatives who have the special skills and training to make outbound calls and take inbound calls.  Call blending brings a new level of efficiency to a call center through the ability to better manage the peaks and valleys of inbound calling that occur throughout the day.  The algorithm measures the real-time inbound load for the call center and implements the seamless switching of agents from outbound campaigns to inbound queues and vice versa based on the goal of maintaining the user-defined inbound service level.

Education

Bentley College                            Waltham, Massachusetts                                            1985 to 1986

Attended, to pursue a BS in Computer Information Systems

Middlesex Community College         Bedford/Burlington, Massachusetts                               1983 to 1985

Associates Degree in Computer Programming and Operating 1985; Honors

Patents

• Designed, developed, and patented (#5,784,452) an Agent Work Group Feature.  This feature separates agents into distinct work groups for management and reporting purposes.  It is particularly appealing in multi-supervisor environments, and promotes a team-based approach to management.
• Designed, developed, and patented (#5,790,650) an Applications Grouping Feature.  This feature organizes call data into distinct applications for processing by a specific group of agents, helping supervisors manage multiple applications more effectively.  It also allows organizations to leverage the power of Unison across multiple departments, so that each department can function independently, without interference from other “sharing” departments.

Interests

Spending time with family.  Running, boating, skiing, baseball, cooking, and nature.

References

Upon request.

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