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University of Maine
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TERESA CONNOR
309 Winter Street, Newton MA 02001
617-965-9876
teresa@gmail.com
SUMMARY
A
results-oriented Business Analyst and
Software Engineer with over 4 years experience in UNIX-based Oracle and MS
SQL Server telecommunications systems. Additional 15 years experience in
telecom software development. Accomplished analytical problem-solver. Extensive
database and business analyst skill set across a wide range of computer
systems. Adaptable to the changing software engineering environment. Successfully
completed many complex projects as lead analyst.
Expertise and
Software includes:
- Production Support - Database Administration - MS SQL Server DBA
- UNIX-Oracle 10G - Design, Coding and
Testing - Systems Analyst
- Quest Toad for Oracle - Product Life Cycle - Software Design & Code
- Microsoft Excel/Word - UNIX Shell Code - Windows 7/XP
PROFESSIONAL
EXPERIENCE
VERIZON COMMUNICATIONS INC, Boston, MA 1994
– 2011
SOFTWARE
Engineer – StAtuspro/ezstatus application 2010 – 2011
Provided UNIX-based Oracle 10G production
support for a large VZB order status application. System tracks all phases of
internal nationwide orders for servers, hardware, provisioning and billing for each.
Worked with 5-member team investigating and solving 5-10 complex trouble
tickets per day, using knowledge-based SQL DB queries and tracking tools. Used
strong technical and business analyst skills to solve daily production issues
and create solutions.
- Maintained
SQL-based queries to monitor system job performance 24/7 with 5-person
team.
- Managed
weekly executive summary reports form SQL-based queries, and all
enhancements and troubleshooting. Reports tracked revenue and percentage
of incomplete accounts.
- Monitored
system performance feeds and loads into Oracle DB daily with support team,
and weekly on-call rotation 24/7.
- Coordinated
support of weekly software releases, stopped the actual jobs, monitored
release logs, ensured all defects signed off, and started up UNIX-based
application upon completion.
- Managed
5+ meetings/week as lead on various product issues between StatusPro
application and other connected IT groups to troubleshoot problem orders
and identify ways to correct the flow between the two systems.
database
administrator – dba homeroom open systems group 2007 – 2010
Provided database support
primarily in MS SQL Server and UNIX-based Oracle 10G as part of a ten person
production support DBA team. Responded to database related errors requiring
<10 minutes response time. Corrected database-related issues such as space
constraints; contention; system response; replication for consumer based ordering,
provisioning and billing systems.
- Provided
24/7 systems support for ~200 production servers hosting MS SQL Server and
UNIX Oracle.
- Supported
monthly software release database changes, installed and modified
procedures, altered/added databases and tables, rebuilt indexes and
executed replication changes.
- Managed
successful MS SQL Server upgrades, copying and moving stored procedures,
documenting space requirements and full and daily incremental backup
procedures.
- Managed
CMC Crisis bridge projects in DBA support role, worked with crisis team to
solve complex application and database issues. These CMC were part of
daily 24/7 production support coverage for
DBA layer group, and also involved hardware, application and OS
systems.
THOMAS J O’CONNOR Page 2
SOFTWARE
ENGINEER/BUSINESS ANALYST – XEA APPLICATION
2001 – 2007
Coded
and tested changes and updates to the Carrier Access System across the Verizon
Telecom East and West footprint. Maintained production software primarily in
COBOL DB2 and JCL-driven procedures.
- Designed and condensed five
separate long-distance programs and procedures into one module. This
reduced future maintenance and testing time by >50%. Completed project
<3 months and ahead of schedule.
- Led
rotational on-call production support for full XEA system after reductions
in personnel required application programmers to take on this rotational
assignment.
- Reduced
the occurrences of nagging abends post-release to 1-2 per week by
analyzing output and implementing coding changes. This reduction resulted
in 50% less callout to production support.
- Took on
additional application production support rotational 24/7 and completed
several releases involving Endevor central support modules: creating GDG
new datasets; ensuring new FTP functionality worked correctly once
implemented; followed-up release verification of all elements. Role
included adding new carriers to XEA FTP process and worked with offsite
carriers to test initial file transmissions before setting up live cuts.
Software
engineer – MITAS Marketing application Bell Atlantic 1994 – 2001
Wrote
new and updated existing batch programs on a SAS-based DB2 Marketing System. System
included extracts from other major NY and New England
billing feeds and calling plan data. Became the SME on billing feeds extract
parsing programs, and lead analyst working with billing changes, attending RAD
meetings, documenting changes and designing solutions to include these new
calling plan changes in existing code and database. Volunteered on a
re-engineering effort to include the NY and NE billing extracts coding with a
totally redesigned data warehouse product. Led team of 4 contractors in this
condensed six month effort and was liaison between team and the new system
design team in Tampa. This was a high stress, huge workload project which
documented estimates of tasks, and delivered all assignments within timeframe
and budget allocated.
PREVIOUS
POSITIONS
pROGRAMMER
ANALYST –
NYNEX YELLOW PAGES
pROGRAMMER
ANALYST –
BOSTON EDISON COMPANY
pL/1
PROGRAMMER –
MASSACHUSETTS HEALTH DATA CONSORTIUM
EDUCATION
CERTIFICATIONS
AND TRAINING
Microsoft Certified SQL
Server 2005 DBA Administration
Oracle DBA Administration
and Tuning
Oracle SQL Procedures and
Database Design
Web Base design and HTML;
Visual Basic; SAS Proc SQL
C++ Programming; JAVA
Programming
Basic Reporting (FOCUS),
FOCUS Database Creation and Maintenance
DB2 Design and SQL; COBOL
(IMS) DB/DC
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