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Limerick , ME 04001
U.S.
Defense Logistics Agency Columbus , OH
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KAYLIE HELDENBRAND
309 Stone Hill
Road
(207) 793-9876
Kayliel@live.com
PROFESSIONAL
PROFILE
Versatile
and strategic operations and administration professional with a range of experience in Technology, Logistics
and Human Resources. Broad operations experience with strong
leadership and strategic planning skills leading to operational improvement,
cost control and budget achievement.
Effective negotiator with a proven record resulting in win-win business
partnerships, leading to strong bottom-line results. Successful growing and positioning business
operations for eventual acquisition.
EXPERIENCE
L.L.
Bean
North Port, Portland, ME
09/2011 – 02/12
Customer
Service Rep 1
Responsible
for handling phone sales, customer inquiries, researching past orders,
providing product information and the excellent customer service that L.L. Bean
is famous for.
Land
Reclamation, Inc. Westbrook, ME
Manager 10/1987 – 2/2009
Land
Reclamation, Inc. was a family owned business employing 12 -26 employees. Land Reclamation, Inc. was an industrial
recycling company specializing in converting waste material to usable
resources.
Operations
Managed overall company operations, planning and
services. Negotiated contracts and
leases with clients and vendors.
Purchased services, equipment and supplies. Provided leadership and guidance to staff.
Ensured ongoing compliance with state and federal regulations. Selected business broker and oversaw the sale
of Confidential Destruction.
·
Managed
a sister company, Confidential Destruction, and its 4 to 6 employees, which provided destruction services of records and products in a secure environment
in Maine and New England. (Business sold
to Iron Mountain
·
Managed
a sister company, Confidential Records Center, and its six employees, which
provided secure off -site storage, records management, inventory and retrieval
of business records. (Business sold to Iron Mountain, September 1999.)
·
Updated
LRI’s computer equipment, network and accounting software, simplifying the
system and saving $2000-$3000 a year in outside vendor costs and improving
productivity by 25%.
·
Selected
and set up the GPS vehicle tracking system used by the company to track its
vehicles and provide location, usage and mileage reports.
·
Negotiated
work agreement and lease with Sappi, Westbrook Mill for four years, becoming
the first outside vendor to be housed on the Mill Site.
·
Purchased
new processing equipment for Confidential Destruction automating the shredding
and baling systems which allowed a reduced the time required to process
material from over sixty man hours a week to fewer than twenty.
·
Split
off a division and incorporated, Confidential
Destruction, which provided the secure destruction of sensitive
documents and then initiated and negotiated its sale to Iron Mountain.
Human Resources
· Managed
staff, financial and administrative functions Selected insurance brokers
and ensured company and employee insurance policies were sufficient and in
force. Responsible for job descriptions, recruitment and employee orientation. Set up and maintained
employee files. Developed operational and personnel manuals and managed
compliance matters in the areas labor and safety regulations at federal and state levels. Prepared
and maintained holiday, vacation and
family medical leave schedules. Provided compliance and company-specific
training to employees. Developed
company training curriculum and schedule as well as selecting outside courses
and training for individual employee development. Reduced employee turnover.
· Changed
health insurance vendors lowering costs at the time by over $150 a month per
employee, providing equal or improved coverage and adding a long-term
disability policy as well.
·
Slashed
workers’ compensation costs by 50% and lowered LRI’s experience modification
from 1.5 to 0.8 through the development and introduction of new safety programs
and training.
The Defense Construction Supply
Center supplied spare parts to the military and government agencies for
Transportation and construction equipment.
Systems Analyst 1985 - 1987
Planned and analyzed requirements for the
inventory process supply of spare parts at the Center in Columbus and military
bases around the world.
·
Wrote
programming changes to the requirements system to keep inventories up to date
with the latest Defense Department’s needs and funding.
·
Discovered
problem with the computer program in place for the return of spare parts from
overseas and initiated changes
needed to correct it.
Land
Reclamation, Inc. Westbrook, ME
Supervisor, Recycling Operations 1982 - 1985
Supervised day-to-day operations of recycling employees,
preparation and sale of scrap materials.
World
Health Organization
Technical Officer – Expanded Program on
Immunization 1978 – 1982
Based in Jakarta, Indonesia and at the Regional
Office in Manila Philippines, I developed and conducted program evaluations and
training courses for member counties in Asia.
Peace
Corps
Volunteer, Surveillance Officer, Smallpox
Eradication Program Ethiopia 1974
-1975
Volunteer, Administrator, Tuberculosis Control
Program Afghanistan 1973
-1974
TECHNOLOGY
·
MS Word
·
MS Excel
·
MS Outlook
·
MS Front Page
·
Lotus Smart Suite
·
@Road GPS System
·
L.L. Bean Ordering System
TRAINING
Safety
training provided by MEMIC (workers comp) and the Maine Department of Labor
Valcom (computer and
software training)
Southern Maine Technical College, Notary Public, Maine (My commission expires 04/06/2014)
EDUCATION
School
for International Training,
Brattleboro, VT
Masters International Administration
American
University, Washington, D.C.
B.A. Political Science
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