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Farrah O'Neil
13 Cleveland Avenue, Barre, VT 05641
(802) 476-9876 (H) ■ (802) 505-1230 (Cell) ■ Email: farrah@hotmail.com
SUMMARY:
Over twenty years experience as a Business Analyst with a strong Life Insurance, Annuities, and Financial Services background.
Highly proficient in quality assurance and data analysis.
Effective customer service skills with demonstrated experience in gathering user requirements, writing business specifications, and developing user acceptance test plans.
Excellent human relations skills.
Excellent verbal and written communication skills.
Strong team player with a high degree of self-motivation.
PROFESSIONAL EXPERIENCE:
ING (8/11 9/11) ■ Business Analyst
Contract Consultant for: Insurance Services IT.
Daily support for VANTAGE-ONE (versions 15.4 & 15.9) production issues and system enhancement requests. Tasks included:
Produced ad hoc Benchmark reports for Universal Life policies. Reports were used to resolve data discrepancies between the new business system and illustrations. Tool: Excel
Copied production UL policies into a test region of VANTAGE-ONE. Tool: TSO
Logged production issue requests in Sharepoint for facilitation, follow-up, and resolution.
MassMutual Financial Group, Springfield, MA (11/09 10/10) ■ Quality Assurance Analyst IV
Contract Consultant for: US Insurance Group: Business & Technology Solutions.
Performed quality assurance for the implementation of new term and whole life products and for new code releases of VANTAGE-ONE. Tasks included:
Analyzed business requirements to ensure that all transactions that generate accounting records were tested.
Reviewed and edited financial transactions test plans. Test cases included: premium payments, policy loan transactions, disbursement transactions, etc.
Executed test steps and validated financial transactions on term and whole life insurance policies, which are administered on the Traditional Life processing leg of VANTAGE-ONE (Version 5.20). Ensured that the accounting records produced were balanced and accurate for General Ledger and compensation system feeds. Tools: Open Transaction Architecture (OTA), Vantage One Accounting Table 14, Report Management Distribution System (RMDS), Product Wizard, and Quality Center.
Analyzed, documented, managed, and resolved accounting defects. Tool: Quality Center.
Vertek Corporation, Colchester, VT (5/08 6/09) ■ Senior Business Analyst
Developed business requirements for parsing telephone invoice data from numerous carriers into common tables within Oracle.
Developed and executed test plans from functional specifications and use cases for a new web based Customer Premise Equipment (CPE) ordering system used by Qwest. Detected and resolved defects. Tools used: Quality Center and CaliberRM.
MassMutual Financial Group, Springfield, MA (12/06 2/08) ■ Business Systems Analyst
Contract Consultant for: Retirement Services Systems
Researched, documented, tested, and resolved system defects for the 401K administration system: ReFlex.
Wrote business requirements for enhancements to ReFlex and the web based front end: The Journey.
Wrote the business specification for a major enhancement to the Reflex system. The enhancement incorporated an Adjustment Log function into Reflex that had previously been done in MS Access. This enhancement required new data entry and inquiry screens, new data elements, and new reporting functionality. Tools used: MS Word, MS Access, MS Paint, and SQL queries.
Developed and executed a system test plan for the Adjustment Log enhancement using Quality Center.
Trained end users on the new Adjustment Log functionality.
ING, Hartford, CT (9/06 11/06) ■ Business Analyst
Contract Consultant for: Retirement Services
The project entailed a systems migration from the VANTAGE_ONE mainframe to the CSC web based Wealth Management Accelerator (wMA) platform for the ING Retirement Services division.
Created current state workflow diagrams through interviews with SMEs in the operational areas and from business requirements documentation. Tool used: Visio
Participated in Business Requirements and Business Design sessions to determine Operational Readiness in the new environment.
MassMutual Financial Group, Hartford, CT (10/04 4/06) ■ Business Analyst
Contract Consultant for: Large Corporate Market division
Performed business analysis for a large conversion effort involving several products, from multiple platforms, to one common web based platform (Andesa). The products targeted were: COLI/BOLI, ISWL, and VUL. Tasks included:
Business Analysis: Gathered business requirements; wrote business specifications for system functionality (Suspense, Loans, Surrenders, & Withdrawals); conducted business specification reviews with the business areas and vendor.
Quality Assurance: Developed system & interface test plans (Billing/Collections, Policy Changes, Disbursements/Terminations & Fund Processing, among others); conducted test plan reviews with the business areas; participated in the development of a Test Bed and execution plan for system testing. Tool used: MS Excel
Citizens Bank, Providence, RI (8/04 10/04) ■ Quality Assurance Analyst (Contract Consultant)
Played a key role in Citizens Banks upgrade to CheckFrees SBA (Safe Box Accounting) system, version 9.4. Utilized business requirements to develop a system test plan; built and executed test scripts in TestDirector; tested all functional transactions via the SBA On-Line environment (CICS); and verified test results using batch reports and On-Line screens.
CSC Financial Services Group, East Hartford, CT (4/04 7/04) ■ Business Analyst
Contract Consultant for: ■ Enhancement and Support Development
Developed a Business requirement and test plan for automated scheduled loans and withdrawals. Tools used: VANTAGE-ONE (15.0) MS Word and a CSC test tool.
Developed new segments, business rules (tables), and transactions to support the enhanced loan and withdrawal functionality.
Developed data entry and inquiry screens for loans and withdrawals using Vantage Interactive Display Design (VIDD).
Equity Services, Inc., Montpelier, VT (1/04 3/04) ■ Data Analyst (Contract Consultant)
Analyzed historical mutual fund trades (2001 2004) to determine if the correct sales load break points were given and make any appropriate adjustments and refunds. This Break Point project was mandated by the NASD and required the analysis of several thousand shareholder records. Tools used: Excel and MS Access.
IDX Systems Corporation, South Burlington, VT (5/03 9/03) ■ Software Test Engineer
Quality Assurance for the VM (Visit Management) module. Wrote and executed test scripts for the VM mainframe & Web applications. Tools used: IDX mainframe and web based VM modules.
Central Vermont Physician Hospital Organization, Barre, VT (2/02 10/02) ■ Data Systems & Financial Analyst
Developed Microsoft Access queries and reports to support compliance reporting on health care utilization and physician re-credentialing.
Provided business analysis and database support for a web based claims referral system.
ALLTEL Information Services, Inc., Burlington, VT (9/01 1/02) ■ Business Analyst II
Successfully coordinated the conversion of Chittenden Bank safe deposit box customers from CheckFree's PC based (Vault) application to the CheckFree mainframe Safe Box Accounting (SBA) system. Directed the testing phase, analyzed test data, identified and resolved error conditions, and coordinated the implementation process.
Project Leader for Year-End (2001) processing. Ensured that critical dates and special processes were in place for all ALLTEL banking applications. Tool used: MS Project
Developed Microsoft Project plans and mapped data fields for Safe Box and Tax Identification (TIN) applications converting over from Jack Henry systems to ALLTEL systems. This conversion was a result of Chittenden purchasing Ocean Bank in Maine. Tools used: MS Project and Excel
Blue Cross & Blue Shield of Vermont, Berlin, VT (7/98 4/01)
Contract Analyst: Developed and managed contracts for Nursing Home and Hospice facilities.
Database Analyst: Managed and maintained the organization's Intranet based Executive Information System using
13 Cleveland Avenue, Barre, VT 05641
(802) 476-9876 (H) ■ (802) 505-1230 (Cell) ■ Email: farrah@hotmail.com
SUMMARY:
Over twenty years experience as a Business Analyst with a strong Life Insurance, Annuities, and Financial Services background.
Highly proficient in quality assurance and data analysis.
Effective customer service skills with demonstrated experience in gathering user requirements, writing business specifications, and developing user acceptance test plans.
Excellent human relations skills.
Excellent verbal and written communication skills.
Strong team player with a high degree of self-motivation.
PROFESSIONAL EXPERIENCE:
ING (8/11 9/11) ■ Business Analyst
Contract Consultant for: Insurance Services IT.
Daily support for VANTAGE-ONE (versions 15.4 & 15.9) production issues and system enhancement requests. Tasks included:
Produced ad hoc Benchmark reports for Universal Life policies. Reports were used to resolve data discrepancies between the new business system and illustrations. Tool: Excel
Copied production UL policies into a test region of VANTAGE-ONE. Tool: TSO
Logged production issue requests in Sharepoint for facilitation, follow-up, and resolution.
MassMutual Financial Group, Springfield, MA (11/09 10/10) ■ Quality Assurance Analyst IV
Contract Consultant for: US Insurance Group: Business & Technology Solutions.
Performed quality assurance for the implementation of new term and whole life products and for new code releases of VANTAGE-ONE. Tasks included:
Analyzed business requirements to ensure that all transactions that generate accounting records were tested.
Reviewed and edited financial transactions test plans. Test cases included: premium payments, policy loan transactions, disbursement transactions, etc.
Executed test steps and validated financial transactions on term and whole life insurance policies, which are administered on the Traditional Life processing leg of VANTAGE-ONE (Version 5.20). Ensured that the accounting records produced were balanced and accurate for General Ledger and compensation system feeds. Tools: Open Transaction Architecture (OTA), Vantage One Accounting Table 14, Report Management Distribution System (RMDS), Product Wizard, and Quality Center.
Analyzed, documented, managed, and resolved accounting defects. Tool: Quality Center.
Vertek Corporation, Colchester, VT (5/08 6/09) ■ Senior Business Analyst
Developed business requirements for parsing telephone invoice data from numerous carriers into common tables within Oracle.
Developed and executed test plans from functional specifications and use cases for a new web based Customer Premise Equipment (CPE) ordering system used by Qwest. Detected and resolved defects. Tools used: Quality Center and CaliberRM.
MassMutual Financial Group, Springfield, MA (12/06 2/08) ■ Business Systems Analyst
Contract Consultant for: Retirement Services Systems
Researched, documented, tested, and resolved system defects for the 401K administration system: ReFlex.
Wrote business requirements for enhancements to ReFlex and the web based front end: The Journey.
Wrote the business specification for a major enhancement to the Reflex system. The enhancement incorporated an Adjustment Log function into Reflex that had previously been done in MS Access. This enhancement required new data entry and inquiry screens, new data elements, and new reporting functionality. Tools used: MS Word, MS Access, MS Paint, and SQL queries.
Developed and executed a system test plan for the Adjustment Log enhancement using Quality Center.
Trained end users on the new Adjustment Log functionality.
ING, Hartford, CT (9/06 11/06) ■ Business Analyst
Contract Consultant for: Retirement Services
The project entailed a systems migration from the VANTAGE_ONE mainframe to the CSC web based Wealth Management Accelerator (wMA) platform for the ING Retirement Services division.
Created current state workflow diagrams through interviews with SMEs in the operational areas and from business requirements documentation. Tool used: Visio
Participated in Business Requirements and Business Design sessions to determine Operational Readiness in the new environment.
MassMutual Financial Group, Hartford, CT (10/04 4/06) ■ Business Analyst
Contract Consultant for: Large Corporate Market division
Performed business analysis for a large conversion effort involving several products, from multiple platforms, to one common web based platform (Andesa). The products targeted were: COLI/BOLI, ISWL, and VUL. Tasks included:
Business Analysis: Gathered business requirements; wrote business specifications for system functionality (Suspense, Loans, Surrenders, & Withdrawals); conducted business specification reviews with the business areas and vendor.
Quality Assurance: Developed system & interface test plans (Billing/Collections, Policy Changes, Disbursements/Terminations & Fund Processing, among others); conducted test plan reviews with the business areas; participated in the development of a Test Bed and execution plan for system testing. Tool used: MS Excel
Citizens Bank, Providence, RI (8/04 10/04) ■ Quality Assurance Analyst (Contract Consultant)
Played a key role in Citizens Banks upgrade to CheckFrees SBA (Safe Box Accounting) system, version 9.4. Utilized business requirements to develop a system test plan; built and executed test scripts in TestDirector; tested all functional transactions via the SBA On-Line environment (CICS); and verified test results using batch reports and On-Line screens.
CSC Financial Services Group, East Hartford, CT (4/04 7/04) ■ Business Analyst
Contract Consultant for: ■ Enhancement and Support Development
Developed a Business requirement and test plan for automated scheduled loans and withdrawals. Tools used: VANTAGE-ONE (15.0) MS Word and a CSC test tool.
Developed new segments, business rules (tables), and transactions to support the enhanced loan and withdrawal functionality.
Developed data entry and inquiry screens for loans and withdrawals using Vantage Interactive Display Design (VIDD).
Equity Services, Inc., Montpelier, VT (1/04 3/04) ■ Data Analyst (Contract Consultant)
Analyzed historical mutual fund trades (2001 2004) to determine if the correct sales load break points were given and make any appropriate adjustments and refunds. This Break Point project was mandated by the NASD and required the analysis of several thousand shareholder records. Tools used: Excel and MS Access.
IDX Systems Corporation, South Burlington, VT (5/03 9/03) ■ Software Test Engineer
Quality Assurance for the VM (Visit Management) module. Wrote and executed test scripts for the VM mainframe & Web applications. Tools used: IDX mainframe and web based VM modules.
Central Vermont Physician Hospital Organization, Barre, VT (2/02 10/02) ■ Data Systems & Financial Analyst
Developed Microsoft Access queries and reports to support compliance reporting on health care utilization and physician re-credentialing.
Provided business analysis and database support for a web based claims referral system.
ALLTEL Information Services, Inc., Burlington, VT (9/01 1/02) ■ Business Analyst II
Successfully coordinated the conversion of Chittenden Bank safe deposit box customers from CheckFree's PC based (Vault) application to the CheckFree mainframe Safe Box Accounting (SBA) system. Directed the testing phase, analyzed test data, identified and resolved error conditions, and coordinated the implementation process.
Project Leader for Year-End (2001) processing. Ensured that critical dates and special processes were in place for all ALLTEL banking applications. Tool used: MS Project
Developed Microsoft Project plans and mapped data fields for Safe Box and Tax Identification (TIN) applications converting over from Jack Henry systems to ALLTEL systems. This conversion was a result of Chittenden purchasing Ocean Bank in Maine. Tools used: MS Project and Excel
Blue Cross & Blue Shield of Vermont, Berlin, VT (7/98 4/01)
Contract Analyst: Developed and managed contracts for Nursing Home and Hospice facilities.
Database Analyst: Managed and maintained the organization's Intranet based Executive Information System using
L; Provided health care utilization data to
several Vermont health organizations on a monthly basis.
Data Systems Analyst: Developed and maintained Help systems for the SAS based Health Data System warehouse using RoboHelp; conducted quality assurance checks within the data warehouse and in the AS400 system using SAS queries.
National Life Insurance Company, Montpelier, VT (4/77 7/98)
Business Analyst (1988 - 1998)
Served as the lead representative for the Financial Systems and Commissions areas of the company for the implementation of UL, VUL, and Annuity products and upgrades to the VANTAGE-ONE product administration system. Focus was on the General Ledger and Commission system interfaces.
Gathered requirements, developed functional specifications, constructed detailed test plans, executed financial transaction test scenarios, and analyzed accounting and commission test data.
Responsible for updating and maintaining VANTAGE-ONE Table 14 (Accounting) for all products.
Production support: Monitored daily financial activity that flowed from VANTAGE-ONE and the Commission system to the General Ledger. Identified, analyzed, and resolved out of balance and incorrect entries to the General Ledger.
Provided training to functional areas throughout the company on VANTAGE-ONE financial processing.
Served as the lead representative for the Financial Systems and Commissions areas of the company for the conversion of the FPRA product system to the VANTAGE-ONE product system.
Technical Advisor (1985 1988)
New Products Specialist (Special Assignment) (1983 1985)
Supervisor, Premium Collections/Agency Accounting (1979 1983)
Compliance Assistant, Equity Services (1977 1979)
SYSTEM/TECHNICAL SKILLS:
VANTAGE-ONE, OTA, MS Word, MS Excel, MS Outlook, Quality Center, Visio, MS Access, TSO, Lotus Notes, Rumba, Sametime, Sharepoint, RITS
EDUCATION:
BS in Business Administration
Castleton State College, Castleton, VT
AS in Business Administration
Champlain College, Burlington, VT
CONTINUING EDUCATION:
MS Access Levels 1 3 ■ MS Excel Levels 1 3 ■ HTML and MS Front Page ■ Intermediate SAS ■ PAHM (Professional Academy for Healthcare Management) ■ LOMA - Courses 1-3 & 5-7 completed.
Data Systems Analyst: Developed and maintained Help systems for the SAS based Health Data System warehouse using RoboHelp; conducted quality assurance checks within the data warehouse and in the AS400 system using SAS queries.
National Life Insurance Company, Montpelier, VT (4/77 7/98)
Business Analyst (1988 - 1998)
Served as the lead representative for the Financial Systems and Commissions areas of the company for the implementation of UL, VUL, and Annuity products and upgrades to the VANTAGE-ONE product administration system. Focus was on the General Ledger and Commission system interfaces.
Gathered requirements, developed functional specifications, constructed detailed test plans, executed financial transaction test scenarios, and analyzed accounting and commission test data.
Responsible for updating and maintaining VANTAGE-ONE Table 14 (Accounting) for all products.
Production support: Monitored daily financial activity that flowed from VANTAGE-ONE and the Commission system to the General Ledger. Identified, analyzed, and resolved out of balance and incorrect entries to the General Ledger.
Provided training to functional areas throughout the company on VANTAGE-ONE financial processing.
Served as the lead representative for the Financial Systems and Commissions areas of the company for the conversion of the FPRA product system to the VANTAGE-ONE product system.
Technical Advisor (1985 1988)
New Products Specialist (Special Assignment) (1983 1985)
Supervisor, Premium Collections/Agency Accounting (1979 1983)
Compliance Assistant, Equity Services (1977 1979)
SYSTEM/TECHNICAL SKILLS:
VANTAGE-ONE, OTA, MS Word, MS Excel, MS Outlook, Quality Center, Visio, MS Access, TSO, Lotus Notes, Rumba, Sametime, Sharepoint, RITS
EDUCATION:
BS in Business Administration
Castleton State College, Castleton, VT
AS in Business Administration
Champlain College, Burlington, VT
CONTINUING EDUCATION:
MS Access Levels 1 3 ■ MS Excel Levels 1 3 ■ HTML and MS Front Page ■ Intermediate SAS ■ PAHM (Professional Academy for Healthcare Management) ■ LOMA - Courses 1-3 & 5-7 completed.
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