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309 N.W. 162nd Terrace • Edmond,OK73013
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RUBY Sherrill
Objective
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To seek a
position that will utilize my computer knowledge and skills.
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Education
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2006 – 2008
Southern Nazarene University
Bethany, OK
May 2008 - B.S. in Network Management
Curriculum
included Microsoft and Cisco-certified classes.
n Worked towards MCSE and studied towards CCNA while taking classes.
2005 – 2006
Colorado Technical University Colorado Springs, CO
Studied towards Bachelor’s Degree in
Information Technology
2000 – 2002
DeVry Institute of Technology Colorado Springs, CO
Studied towards Associate’s Degree in
Applied Sciences of Network Systems Administration
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Skills
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n VMware Certified Professional (VCP-VI3); XEN Server Certified
n MCP-Certified working towards MCSE
n Proficient with PC Active Directory and the, XP; Vista, Office Suite
2003 and above, Windows 2003 Server.
n Experienced with Windows 2008 Server, EMC and Dell SANS, Linux
operating systems
n Able to visualize, set up and administer complex networks.
n Fast learner, logical thinker, willing and eager to learn new
hardware, software and systems.
n Familiar with Cisco router and firewall technology.
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Work experience
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12/06 – 12/11
Dell Inc. Oklahoma City, OK
L4 Platinum Senior Systems Analyst Jan 08 –Dec 11
n Worked with Fortune 500& Government agencies to resolve
critical situations.
n Adhered to strict policies and procedures based on client needs.
n Troubleshot and repaired complex problems with Dell servers.
n Complex OS troubleshooting including Linux, VMware, and Windows.
n Assisted users in clustered environments.
n Performed tape library and EMC SAN troubleshooting to resolution.
n Top performer in all of Dell Platinum for 2008.
L1 Basic Server Technician Dec 06 – Jan 08
n Did troubleshooting and repaired complex and simple problems with
Dell servers and racks.
n Recovered multiple hard drive losses in RAID 1, 5, 10, 50
solutions.
n Performed general OS troubleshooting.
n Assisted team members in any questions they may have.
n Multiple merits from users satisfied with my services.
n Interfaced with a wide range of personnel, from network
administrators to technically-challenged office personnel to solve their
server problems.
n Took Gold-level calls when they needed the assistance.
7/06 – 11/06
Robert Half Technologies Oklahoma City, OK
Help Desk Analyst
n Was under contract to both Dobson Communications & Hobby Lobby
as a help desk analyst.
n Provided hardware and software support for all equipment and users
connected to the Dobson network.
n Provided remote and onsite troubleshooting and repair for any
network or PC problem a client encounters.
n Supported over 200 different Dobson specific applications including
Microsoft Office, Windows Operating Systems, and Dobson proprietary software.
n Interfaced with a wide range of personnel, from highly skilled
engineers to technically challenged office personnel to solve their computer
and networking problems.
3/04 - 5/05 & 11/05 – 7/06
Computer Generated Solutions &SitelColorado Springs, CO
Tier 3 Technician (Top level)
n Was under contract to Hewlett Packard to support the Agilent
Technologies network.
n Provided hardware and software support for all equipment and users connected
to the Agilent network.
n Performed remote troubleshooting and repair for any network or PC
problem a client encountered.
n Supported over 200 different Agilent specific applications
including Microsoft Office, Oracle and Windows Operating Systems.
n Interfaced with a wide range of personnel, from highly skilled
engineers to technically challenged office personnel to solve their computer
and networking problems.
2005 - 2006 Dynamic Zones FXColorado Springs, CO
Computer Consultant
n Performed troubleshooting and repaired servers and networks.
n Consulted current or new clients on how to plan and run their
network efficiently.
n Built new servers and PCs.
n Ran preventative maintenance on PCs and servers on the clients’
network.
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