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SOFIA CRIST
PROGRAM MANAGEMENT | PROJECT MANAGEMENT
309
Old Log Rd | McCalla, AL 35001 | 205-229-9876 | sofia@aim.com
_____________________________________________________________________
EXECUTIVE SUMMARY
Management Information Systems executive with more
than fifteen years of experience in the high technology arena including
experience in multiple industries (healthcare, banking / finance, telecommunications etc.) Successfully managed numerous strategic
initiatives up to $32 million and involving 40+ member teams. Direct management experience of 8 member team.
______________________________________________________________________
CORE COMPETENCIES
-
Project Management - Team Building and Coaching
-
Program / Portfolio Management - Customer Relationship Management
-
Management of Offshore Resources - Business Intelligence and Data Warehouse
-
Presentation and Facilitation -
Midrange and Mainframe Systems
-
Risk Management - Vendor Management
______________________________________________________________________________
BlueCross BlueShield TN – Senior Project Manager 09/2011 –
01/2012
- Full Project
Management Responsibilities related to the ICD10 transition for the Data
Management and Decision Support division.
- Responsible
for all aspects of project management and deliverables in full SDLC
- Responsible
for leading a detailed impact assessment of the following: the enterprise data warehouse including
ETL and file layouts, data marts, internal and vendor applications
including reporting applications, reports etc.
- Responsible
for obtaining and assessing vendor remediation plans associated with the
transition to ICD10 and tracking progress
- Responsible
for analyzing and documenting issues, risks and scope changes for
escalation / resolution to senior managers
Emdeon – Senior Project Manager 08/2010
– 01/2011
- Full Project
Management Responsibilities related to the development and launch of
Emdeon’s Fraud, Waste and Abuse predictive analytics product designed to
augment the existing revenue and payment cycle solutions for healthcare
organizations, payers and providers
- Responsible
for all aspects of project management and deliverables in full SDLC
- Responsible
for the program’s financials including budgeting and forecasting
- Responsible
for managing the development of an application to detect fraud and abuse
and the associated reporting services using both Agile/SCRUM &
Waterfall methodologies (JAVA / J2EE / .Net)
- Responsible
for analyzing and documenting issues, risks and scope changes for
escalation / resolution to senior managers
McKesson – Program Manager 08/2009
– 03/2010
- Full program
management responsibilities for McKesson Software Asset Management Program
- Responsible
for program communications and stakeholder management
- Accountable
for design and maintenance of Program’s SharePoint site
- Responsible
for vendor management
- Accountable
for implementation of enterprise wide software asset management project
- Responsible
for all aspects of project management related to the distribution and
implementation of HP’s Asset management suite (full lifecycle)
- Accountable
for creation of project initiation documentation (charter, plan, etc.)
- Accountable
for all SDLC deliverables associated with application and database integrations
(BRD, SRD, SDD, LDM etc.); development based on waterfall model with
major reviews upon completion of each artifact
- Responsible
for documentation associated with testing (system and UAT plans)
- Responsible
for issues, risk and scope management and mitigation
AT&T – Project Manager 8/2008 – 4/2009
- Full project
management responsibilities for multiple complex development and delivery
projects
- Responsible
for full lifecycle management of all project activities; followed
AT&T’s ITUP process which combines traditional waterfall processes (review
and approval of artifacts before moving to next gate or phase of project)
with ability to tailor processes to incorporate iterative development
when appropriate based on the project
- Responsible
for stakeholder management
- Responsible
for coordinating tasks and schedule of all Team resources (Business
Analysis, QA, Test, Development etc.)
- Responsible
for management of offshore resources
- Used AT&T
IT UP tool for project management
- Managed SSO
project for commissions applications
- Managed
application development projects for billing systems and web tools (JAVA
/ J2EE / .Net)
- Worked
with clients to understand integration of new data elements and/or data
sources
- Worked
with Team to ensure accurate mapping of data to/from data warehouse and
all upstream and downstream systems
- Facilitated
review and approval of all technical and functional deliverables
- Developed
business case for GRID computing technology for billing systems
Fundtech Corporation 2/2008
– 8/2008
- Full project
management responsibilities for multiple complex development and delivery
projects including budget, scope, resource and time management. Managed project over 1 million with Team
of 20+
- Responsible
for management of offshore resources
- Managed
implementation of financial software (SOA solutions) to facilitate
internet banking services, cash management services in particular, for
key accounts
- Facilitated
requirements sessions with client
- Facilitated
sessions with Development Teams to ensure understanding of client
requirements (Development with J2EE / .Net)
- Responsible
for managing full project lifecycle including SDLC based on modified
waterfall processes (incorporating iterative development when
appropriate)
InComm – Program/Project Manager 4/2007 – 11/2007
- Accountable
for delivery of multiple related complex projects on time and within
budget
- Program
Manager for Target, Wal-Mart and Costco Accounts
- JAVA / J2EE
- Responsible
for full life cycle management of project according to Agile guidelines
- Responsible
for project planning, scheduling, communications (including meeting
facilitation, presentations and status reports using Power Point and
Excel).
- Accountable
for tracking and resolution of all business / technical issues along with
risk management (SOA / SDLC environment)
Merrill Lynch – Program / Project Manager 09/2006
– 02/2007
- Program
Manager for Merrill’s Global Email Services Model Restructuring
- Project
Manager for Merrill’s tactical and strategic Secure Email initiatives
- Assisted
with development of proposal for the Secure Email project including ROI
analysis and budget preparation
- Responsible
for development of overall program/project plan along with change
management, quality assurance, and risk management
Sr. Program
Manager - Cingular Wireless 1/2006 –
6/2006
- Senior
Program Manager for Cingular’s National Emergency Response Program
- Full
Management responsibilities for 6 project managers and 2 technical writers
- Assisted
with development of proposal for the program including ROI analysis and
program budget preparation
- Responsible
for all communications including meeting facilitation, status reports and
presentations using Excel and Power Point.
- Accountable
for delivering program on time and under budget while adhering to
Cingular’s Wireless Unified Process methodology and guidelines as
appropriate
Program Manager
– BearingPoint / Lockheed Martin Account
5/2005 – 12/2005
- Lead Consultant
for Decision Support System Team (F/A-22 Program)
- Responsible
for managing project scope and client expectations
- Responsible
for facilitating and reporting communications between Lockheed Martin and
all involved government agencies
- Responsible
for reviewing proposed architecture spanning application, infrastructure,
data and integration services to ensure compliance with corporate
architecture and infrastructure policies and procedures
- Worked with
development team to incorporate appropriate capacity planning tasks into
project plan including model development for load testing
- Implemented
and managed data quality initiative for existing Lockheed Martin C-5
Program’s Decision Support System
- Involved in
identifying and troubleshooting existing data problems linked to source
systems, Air Force Enterprise Data Warehouse and ETL development
(Informatica)
Program Manager
– Accenture / BellSouth Account
1/2005 – 5/2005
Program Manager for Accenture’s
Environment Management and Infrastructure team on the BellSouth Account
- Responsible
for developing project plans and budgets
- Responsible
for managing to budget and financial reporting to Program Office
- Interfaced
with development, configuration management and test teams to ensure
appropriate tasks were included in the project plan to ensure adequate
testing including load testing and benchmarking for capacity planning
- Proactively
identified and reviewed new release deployments, to ensure performance
benchmarks were met
Program Manager
– SunTrust/NCF Acquisition Project 09/2004 – 12/2004
- Responsible
for managing the $37 million enterprise technology infrastructure changes
associated with the merger of NCF (National Commerce Financial) with
SunTrust Bank for the Commercial, Consumer and Treasury Management lines
of business and technology partners within SunTrust and NCF
- Responsible
for planning, design and review of architecture in regards to overall
structure, technology, infrastructure, and hardware.
- Responsible
for providing technical and functional expertise for the infrastructure
changes
Vice President SouthTrust Bank Birmingham, AL
08/2001 – 07/2004
Data Warehouse
Technology Manager
Ÿ Full Management responsibilities for the
Data Warehouse technology team including Senior Teradata Database
Administrators, Senior Systems Analysts, Senior Application Analysts and Senior
Programmer Analyst along with contract programmers as needed for major projects)
Ÿ Responsible for multifunctional end to end
project planning and implementation including managing to budget, scope
management and risk management.
Ÿ Responsible for strategic planning for the
enterprise data warehouse and the overall infrastructure
Ÿ Provided technical and functional support
to DBA's, developers and business users
Major Projects
Program Manager for $10 million Management Accounting System Upgrade project. The project
encompassed the upgrade of Oracle
Financials software from 3.5 to 4.5 along with the implementation of
Hyperion Essbase, Hyperion Planning and Hyperion Reporting Modules. Responsible for all aspects of project
management including the provision of technical and functional expertise
related to Oracle Financials software and the associated infrastructure.
Program Manager for $ 8 million Data Warehouse Commercial Profitability project.
Manager -
Oracle Midrange Systems
Ÿ Managed Oracle database and Unix administration
teams including Database Administrators (Oracle and DB2), ETL (Informatica)
developers, Unix Administrators (Sun and HP-UX), along with Application
Administrators and Database Analysts.
Ÿ Defined and enforce policies, procedures
and processes. Pro-actively managed
these assets to manage capacity and meet or exceed SLAs.
Ÿ Managed complex Information Technology (IT)
infrastructure projects through
completion. Effectively communicated project plans, issue
resolution and other
important matters with all areas of IT
and customer departments.
Ÿ Provided coaching and mentoring to team
members. Developed training materials
and curriculum. Conducted on-site
training classes for Oracle DBA’s and analysts (Oracle 8.x System
Administration and Performance Tuning).
Ÿ Identified and resolved business issues.
Ÿ Participated in review of current
architecture and applications to determine their ability to fulfill the
organization’s strategic plan.
Major Projects
Managed the design and development of a datamart to
support balanced scorecard reporting.
Participated in review and selection of ETL tool (Informatica)
______________________________________________________________________________
Andersen
Consulting/BellSouth engagement 1998
- 2001
Contractor/Application DBA
Ÿ Support LMOS and IDS FORCE
applications.
Ÿ Troubleshoot all application and database
(Oracle 8.x) related problems
Ÿ Monitor application and database
performance
Ÿ Mentor new employees
Other Project Management
Experience – Medical Billing Implementation Experience
Computer Services Corporation 1990
– 1993
Implementation
Manager
Ÿ Responsible for planning and coordinating
implementation of medical billing systems
Ÿ Responsible for training office staff to
utilize billing system
Ÿ Accountable for working with user groups to
determine how systems best fit their needs and translating into requirements
EDUCATION:
Bachelor of
Science Finance; University of Alabama, Birmingham 1987
Masters of Business Administration; University of
Alabama, Birmingham 1989
CERTIFICATIONS:
PMP
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