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Teresa  Dolan
309 Westlake Court
Jackson, NJ  08001
908-415-9876
teresa@gmail.com

Program / Senior Project Manager

PMO / Voice & Data Networks / IT Infrastructure / International / ATM / Outsourcing / VoIP
System Design & Engineering / Multi-sites / Project Management Lifecycle / Client Relations
A dynamic manager, I have a solid track record of directing teams that consistently delivered programs and projects on or ahead of schedule and at planned or below cost for Global 500 clients Verizon, J&J and NewsCorp. Comfortable working with executive management and negotiating with international partners, my skills include…
·         Instituting procedural and operational changes to boost performance
·         Developing and coordinating multi-divisional technology operations
·         Providing vision and leadership in product development and client management
·         Combining creativity and innovation to masterfully manage competing priorities
I earned my MBA with highest honors from Fairleigh Dickinson University and my BA from the University of Pennsylvania. I have continued my professional development with a Project Management Master’s Certificate from Stevens Institute of Technology and by completing a wide variety of technical seminars and courses.
Selected Achievements
Saved major project. Completion of a major consolidation project for Verizon client J&J was hindered by a lack of key equipment. Working with vendor and both companies, tapped inventories, secured equipment from other projects and expedited shipping. Completed move seamlessly and on time, avoiding $100K/day in fines and fees.
Led compromised move to on-time completion. First J&J project undertaken was an international call center move delayed by original contractor. With six months to complete a one-year project, assembled team and global resources, and escalated schedule. Activated center on schedule, averting disruption to client’s business.
Created cutting-edge ATM network. MCI client, NewsCorp, needed an ATM network to carry data, voice and digital video. With no existing model or protocol, led team of engineers, consultants and vendors to develop network while working internally to meet bandwidth requirements. Completed groundbreaking network on schedule.
Optimized performance of global network. MCI client, WPP Group, complained of endemic performance issues with new global network. Replaced technical consultant. Worked with operations center and senior engineers to monitor/gauge performance. Identified and resolved critical bottlenecks, meeting client’s standards.
Redesigned network, saving contract. Because of an undetected design flaw, $50M network couldn’t provide bandwidth required by MCI customer, Chase. Led team of engineers and designers to revamp bandwidth flows and re-engineer circuit layouts. Met full requirements and successfully completed project, avoiding contract issues.
Career Overview
Contractor, Project Management, NAES, Inc., 2010 to present. As an independent contractor, collect information from project management teams and assemble that information into a cohesive plan for performing the work. Communicate with project team members, capture, process, and develop project plans.
Premier Accounts Senior Project Manager, Verizon, Inc. 2008 to 2010. Led teams of up to twenty engineers and designers in Johnson & Johnson PMO. Developed and implemented large network projects in support of J&J site upgrades, new sites and acquisitions. Partnered with engineering, sales and client to address business needs.
Program Manager, WorldCom/Verizon 2003 to 2008. Promoted to develop and implement applications and intelligent solutions to support Citigroup’s IVR platform and networks. Liaison between company, Citigroup, and primary subcontractors to ensure streamlined interaction and negotiations.
Customer Solutions Program Manager, MCI/WorldCom, 2000 to 2003. Promoted to manage the implementation of international ATM network connecting New York, London and Los Angeles for NewsCorp. Project entailed three redundant fiber rings and five frame relay networks to support data, voice and video requirements.
Senior Program Manager, Customer Enterprise Management, MCI, 1998 to 2000. Led installation of custom network for Chase. Coordinated activities of account team, implementation team, client and unions.
Earlier: Business Manager-Switch Engineering, Teleport Communications Group.
Additional: I am very active in community organizations and enjoy outdoor sports, guitar, and home projects.


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